Massage Envy

Dec 05, 2024

I was transferred here from Poway when it shut down. Today I'm being told that they cannot effectively manage my account because "it's still on the Poway servers." I called because they were not given my new debit card number when it changed. I thought this would close the account. Instead, they somehow obtained the new number and charged me MORE THAN DOUBLE my actual membership fee. When I asked to refund, I was told that I need a written, signed request and they will then need to review, decide, and approve. Absolutely absurd in 2024. So then the woman tells me that it will take her at least 15 minutes to send me an email with this form. When she returns, she tells me she only sent a cancellation request form, and I will need to ask my bank for a refund, as they have no access to the Poway servers to manage payments. None whatsoever. However, most of this isn't this location's fault. But this is the only place I can leave this feeback. Star rating adjusted for that reason.

Oct 05, 2024

This is the 2nd time I’ve seen Teresa here. I got the pressure I asked for and extra work on my shoulders and lower back. I felt so relaxed and my muscles felt so relieved.

Aug 05, 2024

Annie is one of my favorite massage therapists ever

May 05, 2024

Great place

May 05, 2024

Lilly provides a great massage. She finds tight spots I was not aware I had.

Mar 05, 2024

Lisa is an excellent massage therapist. I quit massage envy in 2021 because my massage therapist and esthetician left due to Covid. I only came back because of my discovery of Lisa. She gives the best deep massage. She know where my pain points are without even me telling her. I have searched high and low, near and far for massage therapists. I know therapists who KNOW what they’re doing and also those who pretend to “know” what they’re doing. Lisa is the real thing. My back, neck and shoulders are better because of her. The 5 stars is solely based on Lisa.

Feb 05, 2024

I love it

Feb 05, 2024

Lisa has been, BY FAR, the BEST massage therapist I have had in all my years of trying out different people. Lisa listens to what is hurting, and knows the logic behind all of the techniques and anatomy. Booked out with her 6 months currently! And will keep going back! Go see Lisa ASAP!

Feb 05, 2024

Review for Rancho Penasquitos location. First class service all the way around. Front desk is welcoming and helps me get my next appointment squared away on the way out. Lisa is an amazing masseuse and really works the right parts of my body every visit. Sasha is my go to for facials. Great location

Feb 05, 2024

This is the best massage envy location I have ever been too. I have been a member for many years. They have plenty of skilled staff and the owner of this location seems to be one of the few that truly cares about their customers getting what they are in need of. Therapists are knowledgeable and hard working. Facials are tailored to your skins needs and you have a better chance at being seen here than other locations because they have the staff! Kudos to the franchise owner as she is doing a far better job than other ME owners!!!

Feb 05, 2024

Was a customer since 2015. The worse customer service. I was never given a cancellation form at my last visit. I had requested to cancel because the location was not convenient and honestly the two experiences I had after transferring were sub par. Very choppy massages unfortunately. Overpriced monthly membership for the services. The manager was adamant that I was being untruthful about completing a form and that I did not speak to anyone. I was being charged for 6 months without a single receipt. The manager tried to blame it on the previous location which had been closed when in fact I was being charged more by them. Poor business practice. Would not recommend this location. Beware.

Feb 05, 2023

My masseuse was amazing! She also said it was a great working environment. I’d say this location is a hidden gem!

Feb 05, 2023

Sasha is fantastic. I highly recommend this location.

Feb 05, 2023

They upcharge you for no real reason other than "it's their clinic". First time I went there (for a facial) I wasn't even notified of the $15 add-on until after I was done. I said to the clerk, "I didn't ask for that." She replied with, "Yeah, but it's our clinic and this is our way of getting something back." I asked if I could opt out of it and she said no. I didn't argue and just paid, but I was insulted that they assumed that I just had that money to give them as I am on a strict budget and was not expecting a price other than what was listed. I was upset, but the lady I saw was really good, so I decided to schedule again, and planned to tell them I didn't want an add-on before the appointment started. I got a confirmation call (back facial) where I was told this time the upcharge was $30 and I could not opt out. $30???? Tipping is around $20, so on top of the fee of the treatment, I have to pay $35-$50 every time I come in? I don't have that kind of money. At least they let me know beforehand this time.

Feb 05, 2023

Always a great experience!!!

Feb 05, 2023

Do NOT go to this location. The service is absolutely disappointing. Michelle, the manager, was very rude.

Feb 05, 2023

Loved it wasn't long enough will come back

Feb 05, 2023

Massage was good. There was an annoying rattle in the a/c vent through my whole time there in the room...it was 'un-zen' due to that

Feb 05, 2023

Very relaxing ambience and Amoree at the front desk was able to clearly and concisely answer all the questions I had about their various goods and services.

Feb 05, 2022

By far the worst massage experience I've ever had! Many of the "therapists" are poorly trained, one didn't show up at all without explanation, one sneezed in her hands and continued the massage without cleaning or washing her hands. Canceled our membership before the pandemic but they kept charging my credit card. Now, as they opened again, they started charging my credit again multiple times. Will take legal actions to get my money back. - Extremely poor massage and membership services!

Feb 05, 2022

Great deep tissue massage by Gigi.

Feb 05, 2021

I have been a long-time member with Massage Envy. I had a massage scheduled at the Rancho Penasquitos location in San Diego today. I called the location today to let them know I woke up feeling congested and had a hoarse-sounding voice, so I was concerned about coming in for my appointment today only because how I might be received with the COVID-19 pandemic since my voice was "sick sounding". The location told me they would be taking a 1/2 credit from my account for the late call-out, so I said I'd rather come in for the appointment than lose my credit because I generally feel OK and do not have a fever (I just sound a bit congested). I was told I was not permitted to come in for my appointment and again told they would be taking the 1/2 credit from my account for the late call-out. I understand losing credit for calling out late. I’ve never called out late during my entire membership and I’m generally a laid back person who doesn’t write reviews. However, this is a special circumstance during a pandemic where I was trying to simply be honest & courteous by letting them know the situation and give the location an opportunity to reschedule me. People cannot predict when they are going to wake up sick; it is not reasonable to take a customer's credit in this situation. This is absolutely horrible customer service on behalf of Massage Envy. In fact, the message is counterintuitive and rather encourages people to come in when they're sick instead of being honest & trying to reschedule, and potentially get others sick and spread COVID-19, because Massage Envy will take their credits regardless. This is bad business. On top of this specific situation, I’ve never had an amazing massage at Massage Envy. Most of the time it’s a mediocre disappointment at best. The last facial I got (at a different location), the esthetician didn’t even put a hair wrap on me and had product all in my hair and puddling in my ears. So, I was planning on canceling anyways; this was just the cherry on top. I think it’s important for people to share their candid experiences to help others not make the same mistakes so I hope this review helps someone make an informed decision about getting a Massage Envy membership.

Feb 05, 2020

Great!

Feb 05, 2020

Had shoulder problem. Massage really helped. Recommended.

Feb 05, 2020

Only one person at the reception desk. Very expensive.

Feb 05, 2020

They sold me a 3 month membership I didn't want, saying the deal included 2 free hours that would never expire. I tried to use the hours months later and they said they were expired and the only way to use them was to buy another $200 membership. Bait and switch.

Feb 05, 2020

Whitney was Amazing. Incredible personality, hands and elbows. Very deep massage and I felt great afterwards. Thanks Whitney

Feb 05, 2019

I only went once. My sister goes here regularly and gave me one of her credits when she saw me in pain. "Steven" did a great job. I've been feeling better since.