Massage Envy

Dec 05, 2024

Amanda gives a great massage. Just the right pressure to help break up the knots.

Dec 05, 2024

I called to make a missed payment on my member ship and was greeted on the phone by Kioana, she was immediately rude saying “what are you saying I can’t even understand you” mind you I’m sick.. so I apologized and revoiced my request to process my payment. She then tells me my rate went up by $10 and that it does so every year which I was never informed at the time of signing up for my annual membership last year. I then requested to go ahead and cancel my membership.. it was radio silent and then I asked if there was a manager I could speak to as I was displeased with how I was treated on this phone call.. to my surprise Kioana voiced she is the manager. I let her know that’s disappointing in regards to the way she spoke with me, a member of 1 year. The call then ended I was not given an apology or even a goodbye just disconnect. So I called back to verify my email for cancellation since our convo was ended without wrap up, and was asked to wait on hold and then I was hung up on instead of put on hold. I called back again and no one answered just straight to hold music, so I hung up and called back again and voiced my frustration that the phone etiquette was EXTREMELY unprofessional and rude. Kioana was adiment that it was not her who hung up on me as there is other front desk employees. I advised her to maybe speak with her team then as this was highly disappointing. I will be renewing my membership but with another location because these girls are nothing short of catty and petty.. how they work in customer service and hospitality it’s BEYOND me. Do yourself a favor and go to any other branch other than the one at the plant.

Jul 05, 2024

I was visiting from a different state and visited this location. I get massages regularly. Angie gave me the best massage I have ever had. She is clearly so passionate about helping people. I felt so much pain relief after the massage. The front office staff was great as well.

Feb 05, 2024

Clean,friendly and professional

Feb 05, 2024

Great visit. I got a fantastic Father's Day present and got a professional deep tissue massage from NIKKO a male CMT. Kiona at the front desk was also great and informative on my appointment. She was funny and professional with her customer service. First time going there and I will be making my monthly visit that this old body of mine needs. Facility is pretty new and very accommodating to all of us that are Physically challenged. Nikko worked my neck and back and shoulders and leg and foot and helped me feel like a new dude. If you are ever in San Jose Ca. visiting or spending time on some business and need a great deep tissue massage. Go and see Nikko at this Massage Envy. They are in a big shopping plaza called the Plant. Many stores and restaurants to go after your visit. I like the option of choosing a membership to help us that are in a budget. Overall prices were as expected. Helping my body feel this good after my visit was worth it. I decided to join the 1 year membership to save some money and use the massage visits on my demand once or twice a month will cost me less than not being a member.

Feb 05, 2024

I absolutely love massage envy. Very friendly professional and knowledgeable staff.

Feb 05, 2024

I had a massage from Tom. Hands down the best massage I have ever had. His awareness of the human body is absolutely incredible. I came in with a few sore spots and he worked everything out. If you haven’t had a massage from Tom at the massage envy on curtner (the plant) do yourself the favor and do it now!!!

Feb 05, 2024

I had gotten a 1hr basic massage. The massage it self was not work $145. They don’t even go for the full hour either.

Feb 05, 2024

I left a message and nobody returned my call.

Feb 05, 2024

I think you should let your customers know in advance that the hour appointment includes dressing time.

Feb 05, 2024

I've been coming here for the last 6 years, and Cindy has been my go to massage therapist. Although this was my second time with Tom, I can safely say that Tom is also a great massage therapist that provides deep tissue massages. Highly recommend Cindy and tom…. Cindy moved away now I only have Tom. 😭

Feb 05, 2024

It was a nice massage but very unevenly proportioned in time. I am also a CMT and the same amount of time should have been spent on both sides of the body. The therapist needs to work on this inside her routine.

Feb 05, 2024

Alice is a great therapist! Highly recommend her!

Feb 05, 2024

Angela gave me an Awesome massage. She was very nice. I highly recommend Massage Envy at the plant.

Feb 05, 2024

Another 5 stars from the awesome customer service in the front and the amazing massage in the back!

Feb 05, 2024

Enjoyable. Provide a cup of water when we come out of the room after the procedure.

Feb 05, 2024

Great front desk and my session with Kel was the best.

Feb 05, 2024

Great massage treatments. Staff are excellent. Relaxing quiet room. One suggestion - repair water machine for hot tea.

Feb 05, 2024

Had a customized facial massage done by Sona. Very relaxed. Would come back again to this location.

Feb 05, 2024

I had an amazing massage. Vanessa was great and really helped my shoulder. She even told me things to do at home.

Feb 05, 2024

I highly recommend this massage Envy site at the plant. The massager did an excellent job and the staff was friendly and courteous. I even like the fire place and tea availability too. It was so inviting. Lisa B A happy customer

Feb 05, 2024

I love Massage envy ! I would recommend everyone to go!

Feb 05, 2024

I loved Elizabeth, she is very friendly and knows her job well, my face felt wonderful after my facial.

Feb 05, 2024

My massage yesterday was probably the best I've ever had.

Feb 05, 2024

The massage was great

Feb 05, 2024

The staff is always very kind and polite.

Feb 05, 2024

This location, The Plant in San Jose is one of the BEST in the area. Their massage therapists are excellent, the front desk staff are helpful and the facility is comfortable. Highly recommend.

Feb 05, 2024

Very great massage would go back to very great service

Feb 05, 2024

Very professional and sanitary

Feb 05, 2024

Would’ve given more stars for the work that was done but I paid for an hour massage and only got 40 minutes

Feb 05, 2024

sona was awesome like always she always takes care of me she knows what she's doing my skin feels great🥰