Massage Envy

Jan 30, 2025

Have been attempting to cancel my membership, but the offsite manager has not gotten back to me in weeks.

Jan 15, 2025

Recovering from a knee I just so wanted to book some massages to help the healing process. Bought a $160 package for myself. Had a good masage and used $130 of the GC. I was told I had a $30 credit. At that time I bought a $160 massage /facial gift certificate for my wife for this past Christmas. Spending some $ here. I booked a future appt and the day of I was pretty sick and I was having car trouble. I don't not want it infect the staff with my sickness I rescheduled the appt (not canceled all together ) for a future date. The receptionist on the phone said no problem we will Reschedule you. I had my massage on the reschedule day anf when I was going to pay and use the $30'credit she said I don't have one. After some back and forth, she said oh I see you used it on a stretch, not even remotely true. Then she said it was used when you rescheduled as a cxl fee. First of all I rescheduled but beyond that the receptionist at that time never mentioned I would be charged my $30 credit, just no problem will reschedule. When I mentored this to the staff they said nope sorry you got charged. I said to them that's unfair without the notice of that charge when I called to reschedule and I was planning on coming back 2 x a month to get more massages, more $$ for massage envy but still wouldn't waive that fee, so I said ok hope that sneaky fee you charged without telling me even though I still booked a massage and that $30 was worth it because now you lost future $ from me for more massages. Doesn't make sense. Truly disappointing. Corporate feel for sure.👎🏼👎🏼

Dec 05, 2024

I scheduled my appointment the day prior. I drove 45 minutes to my appointment. I showed up to my appointment and the massage therapist Alessandro had canceled at the last minute. I was told i could reschedule for the following week “with a free enhancement”. At this point, i rather take my business elsewhere. Very unprofessional.

Nov 05, 2024

Just, no.

Nov 05, 2024

Terrible! Some very mediocre to pour massages. I was in a car accident, and spent three months in a coma and eight months in therapy. When I was able to get massages, I started going for regular visits and was continuously unhappy. I had a shunt installed due to the car accident and had an issue. Had to go back to the hospital for three months for more surgeries and when I got out, I approached massage envy about canceling my membership and receiving a refund for the time I spent in the hospital, unable to use the hundred dollars a month which total $500 of unused massages and they refuse to credit new massages or refund the money So not only are the massages extremely subpar. But the customer service and business practices are terrible.

May 05, 2024

Very clean and peaceful spot to get a massage. All the staff are super friendly, and the massage therapists are all very friendly, professional, and well trained 👍👍

Mar 05, 2024

Great Service, the wife is happy

Feb 05, 2024

Great massage, service needs a little help.

Feb 05, 2024

I've been here for facials multiple times over the last couple of months and have loved my experience! Jesse is wonderful and honestly, my skin glows for days after.

Feb 05, 2024

They rescheduled on me only a day or two before because the person I was scheduled with no longer works there. Then I went in for a 60 min massage and it was only 45 min… I talked with the management and they said it’s 50 min hands on and 10 min to get set up. But that was never communicated with me. Even if it is 50 min hands on I still got shorted 5 min. Overall really disappointing especially for the high price point.

Feb 05, 2024

This place is amazing friendly stuff clean establishment

Feb 05, 2023

Leandra and Jess are just pretty rude and honestly need to consider a career outside of customer service. Won’t be going back

Feb 05, 2023

Made an appointment for my husband a month in advance and my husband took time off work and was excited for it. He drove almost an hour to the location only to have them say they do not have the appointment scheduled and the girl he was scheduled with no longer works there. They never notified us, they never offered anything to compensate all our wasted time. I would not recommend this location to anyone.

Feb 05, 2023

Would never do service here because the manager isn't very good and can be immature and has bad cdtomer service. Best if you go get a massage somewhere else. That's the best idea. Getting a massage here would be a waste of time.

Feb 05, 2022

Great staff and clean!

Feb 05, 2022

Massage was not deep enough, felt rushed, checked my phone at the end and found out it had been ended 5 minutes early. Masseuse also kept talking and wouldn't stop. Booked a couples massage for my boyfriend and they put us in separate rooms, and gave him a male massage therapist... very underwhelming $200 experience. never again!! Also you can hear everything going on around you in the room so it's impossible to relax.

Feb 05, 2022

The massage was okay. I was hoping for something a little deeper but felt relaxed afterward.

Feb 05, 2021

Purchased a gift card for my wife right before covid -19 began. The store had closed right after. They refuse to issue me a refund. I hope they go out of business.

Feb 05, 2020

Expensive, but nice

Feb 05, 2020

I had a massage with Nicola on 7/11/19. Nicola made the whole experience extremely uncomfortable for me, for a few reasons: 1. I let him know (and showed him) that my right big toe was not to be touched and it was covered by a band-aid. He massaged that toe with the same force as the left big toe, which hurt a lot. Granted, I should have reminded him, but it's pretty obvious when there's a band-aid and the person is flinching every time you touch a certain spot. I was secretly hoping it would bleed onto the sheet so he would learn his lesson. 2. When massaging my lower back, he continually thrust his pelvic region into the crown of my head. This alone could be considered sexual assault. 3. When massaging my right upper thigh, he (whether inadvertently or not) touched a very private area.. I'll leave it at that. Overall, I've had about five massages and this was the worst. I would have left halfway through if my wife wasn't getting a massage at the same time. I'm glad this was a gift, as they will never receive any of my money.

Feb 05, 2020

I really like Massage Envy in Santa Barbara. I think they offer a good, clean and calm environment and great therapists . I was attended by several therapists in the last 8 years . Some already left. My recommendations (as of 2019) are: for deep tissue go with Andy (he is great and very experienced). For a firm but painless massage, go with Gabrielle (she is new, pretty good). For a light one, good in days that we need a good night of sleep, go with Grace. There are many others that are great too; i do not recollect anyone that i did not like. If interested in facial, go with Jesse - she is wonderful and knows what she is doing.

Feb 05, 2020

Super disappointing. Felt like I just had oil rubbed on me the whole time.