MassageLuXe

Jan 05, 2025

I called to make an appointment for 3 people , told the receptionist that we had a bogo and would pay separately for the other one and when we arrived they said the appointment was only for one 😮Mind you, we do this every year because I live 4 hours away . They would never tell me who I spoke to because I was very unhappy. I went for the massage with Alexy, which was nice and one of my daughters had to wait an hour for hers( and she had driven 30 miles to meet us!)My other daughter got no massage because it would have been 3 hours after mine 😳and she had looked forward to it all day. Needless to say , we will go somewhere else next year . Very unprofessional.

Jan 05, 2025

Legit the worst “massage”, i have ever had. It was not a massage, rather the girl just rubbed me with cream really quickly. No technique or relaxation. I could have done it that at home, and i just couldn’t wait for it to be over. Full body, but she did not include feet or upper chest area, even though she said that area could use some attention as i was having a sore shoulder? My mom also had a massage at the same time she said was not good and the guy did not speak great english… Would not return unfortunately.

Nov 05, 2024

Always great!

Nov 05, 2024

Espectacular el servicio de masaje. Me encantó el masajista Luis Norbert, súper profesional y con 7 años de experiencia en el mismo SPA. Fascinante y muy recomendable 100%.

Nov 05, 2024

Great price and professional atmosphere. Very relaxing and I enjoyed it. Didn't feel rushed. Overall good experience and I decided to get the package and treat myself monthly.

Nov 05, 2024

Hace 7 años que me hago masaje con Luis Norbert,su trato afable,profesional hacen que sea mi lugar y masajista preferido.

Nov 05, 2024

I get massages from Luis Norbert, very professional in his work, I recommend him 100%

Oct 05, 2024

I have the monthly plan (for the past year) and customer service has been excellent and accommodating and massage therapist Taimy is superb. I have been to many massage therapists over the years in different places I have lived and I can't say enough about Taimy's knowledge of the human body and skill at stopping & releasing my back spasms and increasing my range of motion in my neck, back and shoulders. (I had 2 back surgeries years ago that didn't heal well) The rooms are quiet and always clean, staff is always friendly and the bonus is you can come in everyday and use the hydroluxe machine (which is awesome) for free for 15 minutes.

Oct 05, 2024

Paid for a 60 minute massage and a scalp treatment. Somehow was done in 50 minutes for both. Don't waste your time. Edit: they said it was included in the time. This was a separate transaction for a separate service. It was not "included" in anyway other than wasting my money

Sep 05, 2024

Excellent massages with David and looking forward to getting a facial this week. Highly recommend Massage Luxe.

Sep 05, 2024

Gifted my dad a gift card for Father’s Day and he finally used it lol the service here was amazing. I set up the appointment and from start to finish the process was easy. My dad loved his massage from Luis and will definitely be back. Thank you all for making his day!

Sep 05, 2024

This is the most unprofessional place I’ve ever been to!!! Back in March I came here with a Groupon. Had my massage and was satisfied. So I signed up for the membership. Holy moly was that the biggest mistake ever!!!!! The next time I came in I told the girl at the desk I was here using the Groupon for the massage and using the membership for the facial. Like they told me to do the previous time I was there. When I was done with the services. They said I owed extra for the time. Which was false!! Since my massage was covered by the Groupon and the facial was covered by the membership. So I told them to cancel my membership!! Amongst a very long heated discussion with a child behind the desk, who clearly is not trained to manage anything but a typing people into time slots!! She was so rude!!! Had no understanding of what was happening! Then didn’t even honor the Groupon!! Several months later… I see that my card balance isn’t getting lower. So I check to see what’s going on… come to find out they never canceled the membership !!!! They have charged my card for 6 months!!!! $600 they have stolen from me!!! Now I have my card dealing with a dispute because of these thieves!! DO NOT GO HERE!!! RUN FAST RUN FAR!!! THEY WILL STEAL YOUR MONEY!!!!

Aug 05, 2024

Good massage Everytime

Aug 05, 2024

MassageLuxe sucks. Not worth a membership. Waste of money. The masseuses are good. Please don’t waste your money on a membership

Jul 05, 2024

David gives an awesome deep tissue massage. 👍

Jul 05, 2024

This is my first time going here and I have tried several places. Tammy was phenomenal and I bought a membership so I could continue seeing her! She listened to my problem areas and actually Focused on them. She gave a great amount of pressure

Jul 05, 2024

Wonderful place Looking forward to returning soon.

May 05, 2024

Enjoyed a wonderful experience with Natalie. I was a bit nervous, never having had a dermaplaning facial but she was so friendly and professional, I was comfortable immediately. My face felt and looked lighter and brighter. Thank you Natalie!

May 05, 2024

Great relaxing experience

Apr 05, 2024

Booked a couples massage an hour away from where we were staying for my boyfriend’s birthday and they called an hour and 20min the day of to let us know the beds were broken in the couples room. When booking the massages the girl asked my name at least 5 times with me spelling it and she still got it wrong which lead me to not get the proper paperwork ahead of time. Also the worst massage I’ve ever had. Felt like my toddler was given a bottle of lotion and told to rub my back. I had high hopes with it being in Naples but I was definitely disappointed!

Apr 05, 2024

Find a therapist that you like and make reservations in advance.

Apr 05, 2024

Good massage, room was quiet, and the experience was fine. However, registered for a 60 minute massage, but was received only a 45 minute massage. They said they allow 5 minutes to undress and 5 minutes to dress however, the massage was started 5 minutes after the hour and stopped 10 minutes before the end of the hour (net 45 minutes). Most massage places advertise a 50 minute massage, so their advertising is a deceptive. And the front desk didn't offer it to me, I requested and received a 15 minute massage lux which is on a wave type machine that massages your back/body which was nice.

Apr 05, 2024

My husband had a wonderful massage with Tammy while we were visiting the Naples area recently. She is very strong!!, and also professional, and truly helped him with pain relief, and relaxation. We will be back to see Tammy again in the future!

Mar 05, 2024

Great experience with Luis! He’s amazing for a deep tissue that doesn’t hurt.

Feb 05, 2024

Was very disappointed in the massage I received. Me and my brother visit Naples every year and I felt as if my massage therapist was just trying to get though the 60mins and never asked if I had any area's of concern or area's I wanted extra attention. My brother was sick afterwards due to his vertigo. He kept asking for a pillow or to have his head elevated, but she couldn't understand him or didn't care because therapist not understanding English very well. Every year we get massages while we are visiting but I doubt we will return to this location.

Feb 05, 2024

A family member I was visiting in the area took me here as a gift a few years ago. At check in, I did not want to give my personal contact information as I knew exactly what would happen. They required a copy of my drivers license and refused to allow me to use her contact information, even though she was paying and was the active member. While I understand the drivers license for safety measures at these types of 'spas', I was explicit that I did not live in the area, was not interested in a membership, and did not want to be added to any 'mailing lists'. They completely disregarded my requests, aggressively trying to push a membership on me. Now I cannot get off their mailing list, no matter how many times I request. The whole experience was stressful and I felt dirty after dealing with the front desk. The therapist was fine and is the only reason for any stars. I would never go back, even as a gift. NO I DO NOT WANT TO PURCHASE A FRANCHISE.

Feb 05, 2024

Everything about the experience was non personable, along with my friend who had an appt at the same time. If I had to sum up experience it was very factory like. I added in a scalp treatment which I would not recommend. I think my scalp was rubbed for 2 minutes. Definitely not worth the charge. Really disappointed.

Feb 05, 2024

First time here and had an okay experience. My massage therapist was friendly and did a good job. However I wasn't able to actually enjoy and relax into the treatment due to the sheer noise coming from the hallway and office on the other side of the wall to my treatment room. The office staff were SO loud, I could hear their full conversations with each other, with other guests and a scanning noise like at a grocery store check out line from inside the room the entire treatment. Disappointed in the atmosphere as a massage should be relaxing and this was not due to the office staff loud/disruptive nature.

Feb 05, 2024

Great place for massages!

Feb 05, 2024

Great service and monthly facials

Feb 05, 2024

I had my first massage at this location today and had a great experience! The front desk staff was knowledgeable, friendly, and time efficient. Deiler was my masseuse and he did great. I only removed a star because I added hot stones to my treatment with the thought that they would be used for the duration of the treatment (my mistake for assuming), but they were only used for a few minutes on my back. Overall, a great experience and I’ll be back :)

Feb 05, 2024

I was a bit weary about chain spas but both my partner and I were surprised at how lovely our experience was here! Front desk recommended David and Tamy and we could not be more pleased with the massages and overall experience. Will back every time we visit Florida!

Feb 05, 2024

Just had a wonderful facial the other day with Natalie! She was so sweet and educational. The front desk girls were also lovely. Will be back!

Feb 05, 2024

My absolute favorite place to get a massage. Super organized, clean, and full of friendly staff!

Feb 05, 2024

My boyfriend and I both had massages. Mine was ok. But not good enough for me to return. My boyfriend had a worse experience and she ended it 15 minutes early. This is why I don't like these chains, you just don't get the experience they advertise.

Feb 05, 2024

Seems like a hit or miss at this location. David is good and Alex as well. They took there time and made the massage thorough with full strong strokes. They asked what areas need more attention and stayed until after the massage for water and a gracious goodbye. Linda-(AM 12/21) & Maribel-(AM 12/21) on the other hand felt very rushed and not present at all. Maribel had ear buds in the whole massage so I heard most of her hispanic beats playlist. (VERY distracting during a massage). I also mentioned this to receptionist and was left wondering if the feedback actually was heard but it was okay on that end. I'll be giving this location another try but preferably with male therapists moving forward. If there's another miss, I'll have to cancel my subscription.

Feb 05, 2024

Wonderful place for massage!!! My masseuse name was Deiler and he did a great job! Really clean environment, lovely front desk staff as well. Definitely worth checking out, will be back for sure!