MassageLuXe Spa

Jan 08, 2025

Cancelled me at the last second on the last day of my trip. I wasn't able to rebook with the short amount of time.

Jan 05, 2025

Daniel is just amazing!

Dec 05, 2024

Every massage I’ve had here has been top notch! This location has a great staff. Lately, I’ve been booking with Stella. I told her I was having neck pain and she tailored my massage to include more shoulder and neck work. I feel 4 inches taller after yesterday’s massage! I truely appreciate her knowledge and her skill!

Dec 05, 2024

Sueselly (esthetician) is fabulous! I have been seeing her once a month for over a year. She knows exactly what my skin needs! My skin is glowing!

Oct 05, 2024

Fue de mucho agrado al visitar con una amiga llegando desde Miami, soy esteticista y valoro el entorno, me gustaría un día compartir como lugar de trabajo acá en Naples, Felicitaciones 🎉 🎉

Aug 05, 2024

Disappointed

Jul 05, 2024

My husband got me a gift for mother's day. Never been to a massage place before, it was nice easy clean and danni (female) was amazing. I ended up buying a membership.

Jun 05, 2024

The girl on the phone was so snobby. I called inquiring about prices and whoever answered just changed my mind entirely about booking here. Customer service goes a long way. I wanted to book an appointment for my 89 year old grandmother and I would never want the girls running the desk checking her in. I felt like a burden and she was so short with me, I feel bad for the staff that has to work with those girls.

May 05, 2024

My husband got me a massage here for my birthday, and it was wonderful! It is located in a strip mall, but the interior is clean and very upscale and inviting. My first masseuse Ruth was awesome and my second Daniel was even better! I fully enjoyed my treatments. At the end of my appt, I got to try the hydro massage table, and that was unique and enjoyable!

May 05, 2024

The beautiful thing about this place is that you can use the hydro massage bed, as a member, even when you cannot get a last minute appointment.

Apr 05, 2024

Robby is my #1 go to at Massage Lux. I have never felt better! #professional #healer

Apr 05, 2024

Terrible customer service! Also, they really do not give you the full time on the massage either. Extremely disappointing after being a member for years.

Apr 05, 2024

They cancel on you all the time. It’s 720am and Erin just canceled on me for my 8am. (Not within their cancellation period) 3/4 previous massages canceled too at this location. It’s a pattern or I’d be doing something other than write this.

Mar 05, 2024

Love going there and my therapist is great but on chilly mornings the rooms are FREEZING therefore it's hard to relax my muscles. I mentioned it to both my therapist and the front desk but this is not the 1st or even 2nd time this has happened. Just because it's early appointment doesn't mean they can't turn the heat on

Mar 05, 2024

Perfect

Feb 05, 2024

Awsesome

Feb 05, 2024

Booked my mom an app, when she arrived, they said she wasn’t scheduled. Then they lied saying Robby wasn’t there as he was walking out a client. She was so upset she decided to cancel her membership. Robby then proceeded to come greet her and when he found out she was canceling he sarcastically said he was sad he was losing a client. We are very disappointed with how this situation was handled and don’t recommend this location.

Feb 05, 2024

Excelente el lugar Gilberto es el mejor del Mundo

Feb 05, 2024

First timer here :) My husband booked me an appointment as a surprise… Fatima was my massage therapist and she was lovely. I had a great experience and felt very relaxed, she was thorough, and worked very intentionally on the areas I told her were bothering me. Looking forward to another massage with her for sure. Staff were friendly, aesthetic was soothing and clean. Overall experience was smooth and had no complaints. Would definitely recommend.

Feb 05, 2024

I had a good experience with a prenatal massage.

Feb 05, 2024

I'm so disappointed that a man can't walk into a massage parlor pay money for a service for his significant other and things actually go smoothly...My girlfriends exact words for her experience besides the lack of organization on the staff!!! She said SHE FELT AKWARD RUSHED CONFUSED!!!! Sounds relaxing no?

Feb 05, 2024

Overall very good

Feb 05, 2024

Staff is always friendly. I have enjoyed many massages here so far but today Daniel was my therapist and it was next level! His technique is top notch!

Feb 05, 2024

Terrible customer service, had an awful experience. I do not recommend this place !

Feb 05, 2024

They overcharged us and didn't even tell us untill we called.

Feb 05, 2024

UPDATE: they got us in for our massages the following week and tho my mother had a great massage since it wasn’t her massage they couldn’t accommodate it was my prenatal they kept having issues finding someone to do it, to respond to the owner no my massage was horrible sorry it took so long to update I just was at loss for words and didn’t realize the owner responded. HORRIBLE the massage therapist clearly had no clue how to do a prenatal massage and made me change my massage from a 90 min to only 60 because HE didn’t feel comfortable doing a prenatal that long so he added a scalp and food scrub that also sucked because he only did it for 2 mins each and went so fast I thought he was racing someone he hardly touched my skin he rubbed my body down like it was a race 😭🤣 what a joke, then proceeded to tell me every 5 mins that he hated prenatal massages, doesn’t like doing them, and spent the entire time talking about his family. I could tell by his touch he was uninterested in being there and clearly they just needed someone to do the job they LACKED the ability to properly staff for. I stand by my original review avoid this place because they have zero interest in actually servicing people or finding the appropriate staff to do the job, also he mentioned he was a TEACHER at a massage school which is even more horrendous because he’s teaching students this mindset. AVOID this location like the plague the worst experience of all time, I didn’t even get my massage because they failed to properly book after having to push this massage off for 3 weeks because they didn’t have anyone who could do a prenatal we booked this for that particular reason me and my mother both had massages my husband got us for Mother’s Day, booking was beyond difficult because the front desk couldn’t comprehend what a gift card was we told her two people, 1 was a prenatal and 1 was a deep tissue she realized she couldn’t do the soonest appointment because she needed a therapist who could do a prenatal massage. We live over 30 mins away and I’m moving so coming back isn’t possible nor would we want to after this experience. The most unprofessional experience because it was no fault of our own we came when we were told we were booked she said both of us had an appointment just for us to find out that we didn’t when we arrived only 1 person had one. Then she said if we come a different day we’ll get half off, as if our drive and time means nothing with their business failed that does nothing for me nor does it even begin to fix why make an appointment that far out to not be able to find better solutions nothing was really tried we decided to return gift cards and never use this massage place again I hope better training is afforded so people learn to properly book rather then say they did something when they didn’t she sounded lost and confused the whole conversation we definitely should have made the appointment somewhere else.

Feb 05, 2024

Very disorganized and unreliable place. From the moment I scheduled the appointment and the text confirmation never arrived to the 3 times my scheduled was changed by time and massage therapist. At the end, the appointment had to be canceled and they for sure did not seem to care a bit

Feb 05, 2024

WOW WOW WOW! This was my first time at MassageLuXe and I can confidently say this was the most amazing deep tissue massage I’ve ever had. If you can request Robby, I highly recommend him. He is very communicative with his clients and has magic fingers that truly ease all of your muscles. What an incredible experience. You deserve to treat yourself to a massage here!

Feb 05, 2023

I’ve had 2 horrible experiences back to back. Made an appointment 2 weeks in advance. Was called the day before to cancel my appointment. Rescheduled that appointment for another 3 weeks after and was called 2 hours before my appointment time to let me know that my appointment was cancelled, did not offer any solution or compensation.