Natural Radiance Spa

Jul 05, 2024

I recommend you go to a licensed dermatologist for scar treatment. My scars darkened here and increased from the laser treatment. My dermatologist said the laser caused deeper scarring. However working with my dermatologist it’s brightening up. They may be good in other areas but won’t recommend for scars removal on darker skin

Feb 05, 2024

Don't go here before reading this review. I traveled all the way from Missouri to visit this spa, having done extensive research and made inquiries about facial laser hair removal. I was very careful in making this decision and took my time to ensure everything was in order. After a long drive, I had my first appointment and purchased a 6-session package for full-face laser hair removal. Right from the start, I made it clear to the staff that I had concerns about potential burning, especially because I have dark skin as a Black woman. I was assured that the spa caters to individuals with melanin, which was great to hear. The first visit went fine, with no burning and noticeable reduction in hair growth afterwards. The only issue was that instead of having the nurse on site, my consultation was conducted via Facetime using an iPad. Despite this, I proceeded with the sessions. During my second visit, I had a different technician. I expressed my concerns about burning to this new technician, who assured me that she would review my notes to ensure the correct settings. Although the second session was a bit more painful, since I had more of my face treated because I felt more at ease. For the third session, yet another technician attended to me, which meant I had to re-explain my burning concerns once again. I wanted to advocate for myself and make sure all precautions were taken, as there's no reversing a burn once the laser touches the skin. During this visit, I noticed that the technician didn't ask me to clean my face before the procedure, so I had to remind her. I also asked her to check my previous settings to ensure we were doing things correctly. To my surprise, there were no notes in the system from my previous visit. This lack of documentation alarmed and made me uncomfortable. Consequently, the technician and I had to perform several test applications with the laser to determine the appropriate level for me. During this process, the test spot on my upper cheek felt uncomfortably warm. I informed the technician, and she responded appropriately. However, I was irritated that there were no notes from my previous visits, especially since this was already my third session. This lack of documentation scared me, as it could have led to a burn if I hadn't spoken up and assumed the technician reviewed my previous visits. I trusted the spa with my face, invested $600 in these sessions, and traveled a great distance to be there, expecting careful and attentive service. After expressing my dissatisfaction and decision not to schedule another visit, the manager promptly called me. Unfortunately, the damage had already been done. The manager explained that there was a lapse in communication, and although there were notes, they couldn't be located during my visit. With three sessions remaining, I no longer felt comfortable returning to the spa, especially after going through the effort of driving such a long distance specifically for quality service. I requested a refund for the remaining sessions, but the manager informed me that due to a promotional offer, I had no balance left for unused sessions. While I understood the reasoning, it made no sense for me to purchase more sessions, especially when I was already three sessions in and unhappy. I politely declined the manager's offer of a 20% discount for additional sessions, as my trust had been broken. At this point, there was nothing more to discuss or do. I informed the manager about the slight irritation on my face and expressed my unhappiness with the cleanliness of the spa during my third visit. I have decided not to complete the remaining sessions. Now that I'm back home after a four-hour drive, I have a small dark burn mark and some irritation on my upper cheek from the test area where we were trying to figure things out. Laser hair removal is serious and this spa is experiencing staffing issues and as a customer I visibly see things falling through the cracks. I won't be back...I do not recommend this provider.

Feb 05, 2024

I've been coming here for over a year now, and I love this spa. Addy is such a sweet lady... very professional and genuine. The services are great... I come for laser hair removal, and I love it. I'm never going back b to the traditional wax or shaving. They offer amazing packages and the cost is very reasonable. Come here for all of your beautification needs.

Feb 05, 2024

I've been going here for laser tattoo removal and I've been very happy with the service and results!

Feb 05, 2024

Very good service. Friendly staffs but I wish they offered more services except laser treatments

Feb 05, 2023

Enjoyed everything about this location!!!! I was treated with care and i absolutely loved that!!!! I definitely see rapid results and that is all i wanted. Thank you so much!

Feb 05, 2023

I just love this place so much this was my first time and my experience was so wonderful . The staff where so nice and everyone was very knowledgeable, i felt so comfortable. Plus the place was super clean and smelled so refreshing. I highly recommend this spa, for your next waxing or laser remover . I can’t wait for my next appointment super excited

Feb 05, 2023

I love this place! I’ve suffered with embarrassing chin hairs for a while and would tweeze them. I would totally mess up my skin. So I got laser at a med spa with the wrong laser. I’m a dark skinned AA woman so I needed a YAG laser. Needless to say my face burned so I never thought I would do it again. Straight PTSD! Now I have so much more confidence in my skin and the hairs are pretty much gone.

Feb 05, 2023

Loved loved LOVED My experience with Natural Radiance Spa. I got in and out in no time the service was extremely seamless and satisfying. Definitely a 10/10 it deserves more than 5 stars!

Feb 05, 2022

#1 spa in Chicago area. Black owned, professional, clean, AFFORDABLE. I love laser hair removal

Feb 05, 2022

Andrea is AMAZING! She is well-informed and very passionate about what she does!!! I highly recommend her for any of your esthetic needs!

Feb 05, 2022

Andrea was very detailed and careful with my wax and very knowledgeable about the best facial for my skin type! She even left me with skin care tips for home. The spa was very clean and very well decorated. I came in stressed and left soo refreshed. Very pleasant people and extremely pleasant atmosphere! Definitely a gem of Chicago!

Feb 05, 2022

Beautiful experience, highly recommend Andrea. Professional, knowledgeable and just plain amazing ! BOOK yourself an appointment!!

Feb 05, 2022

During my time at this spa I was serviced by ANDREA and she is the absolute BEST! Her customer service is astounding! She’s very skilled and knowledgeable. I felt completely comfortable in her presence and will be returning.

Feb 05, 2022

Great consultation very informative. Will definitely recommend. Andrea provide a complete and informative consultation and will definitely get your skin right.

Feb 05, 2022

Great prices for the awesome service that they provide. Super friendly staff, knowledgeable, and very professional. Will definitely be coming back.

Feb 05, 2022

Hands down the most comfortable and relaxed I’ve ever been at a spa! The cleanliness and precautions that were taken due to COVID made me feel at ease. The spa itself is very attractive and the waiting area is very comfy. I had a facial with Andrea and she was AWESOME. I’m very nervous when it comes to anyone performing treatments on my skin and her calming demeanor and professionalism really helped. She really knows her stuff and explained everything she was going to do during my appointment. My skin felt incredible afterwards and the short time I spent really helped relax me for the rest of the day. Definitely check this place out! I cannot wait for my next appointment !!!!!!

Feb 05, 2022

Hi,I got great service… I received laser hair removal… I got great results after one treatment… Andrea she is very knowledgeable…. and has great customer service the spa is very clean… I am trying to get my girlfriends to go… I will definitely will be referring… my friends got a happy customer…

Feb 05, 2022

I definitely recommend this place very nice and clean and has one the best esthetician their name Andrea! she very polite and funny and definitely knows skin care

Feb 05, 2022

I had a great experience end to end every time I come. From the warm welcome upon entering, to them being organized and getting me into my services at the time I actually booked (there are so many spas I will not name that do not do that and I’d have to wait an hour after my booking time which is unacceptable) to the rooms and cleanliness. I am so impressed! The laser techs do a great job and make me feel comfortable along the way. Pays very good attention to detail and got me all the way right! Highly recommend this business!

Feb 05, 2022

I have patronized several spas in my life time and grew comfortable with getting my usuals service. This time I wanted to try something new and was introduced to Natural Radiance Spa where I met Andrea. She was super friendly, knowledgeable and professional. I truly enjoyed my facial. My face glowed. My skin felt amazing. I have found my perfect spa. Andrea is the best esthetician. I love her personality.

Feb 05, 2022

I recently had a brazilian Laser hair removal done by Andrea. She was very professional and made me feel comfortable. Will Definitely be back. Thank you!

Feb 05, 2022

I’ve been coming to Natural Radiance Spa for a few years now, and I have had nothing short of good experiences. The staff is very friendly, and welcoming.. the business is well kept, always clean. Every time I am serviced the appointment always starts on time, if not earlier. I am in and out, and the results of my laser treatments have been amazing. I have recommended all my friends and family to get serviced here and each of them have zero complaints. If you’re on the fence about it.. I’m telling you look no more.. this place will leave you very satisfied. It’s hard enough to get professional services done, in a timely matter, with positive attitudes.. and you will get all of that and more if you choose them. Thank me later y’all! ❤️🤞🏾

Feb 05, 2022

Let me just say that I've been always self conscious and scared to get a Brazilian. I went in uncomfortable and left very satisfying and with a boost of self confidence! All thanks to Andrea 💚 I can tell she's educated in her profession and she is a ray of sunshine. She had me feeling like i was with a friend. She even suggested I get lazer next time, which I'm convinced I will do next time. Highly recommend you go here and ask for Andrea!!!!

Feb 05, 2022

One of the most pleasurable spa experiences I’ve ever had. The staff is FANTASTIC, they really make you feel better than when you came in. Adeola in particular is so warm and welcoming. I’m definitely going to be coming back again and again!

Feb 05, 2022

This Spa is Very professional Nd Do a great job at the work they do. U will be feeling fresh Nd better then ever. Highly recommend this spa to others.💯

Feb 05, 2022

This place was amazingggg!!! It has the best vibes, best customer service, best everything; I could go on and on! Shoutout to Andrea for being thorough and knowledgable about the products. She answered any questions I had with patience and really made me feel comfortable. 12/10, would definitely recommend!

Feb 05, 2022

Was considering this place for post op care and i had a lot of questions during my recovery. Receptionist told me she recognized my voice and that i called to much, so I ended up canceling all my future appts. Found a great spot on S. Michigan Ave though that advertises much more for their post op care services! Update: the receptionist called me and used unprofessional language due to the 1 star review. Then sent me text messages and going out the way to find me on social media. Should not have this much time on your hands. People leave reviews everyday good and bad- that actually pertain to the business. Glad I left this to began with.

Feb 05, 2022

Been doing my laser hair removal since 2019 with natural radiance. The best team, best spa, best decision ever made to get rid of my facial hairs. Thank you guys a lot. ❤

Feb 05, 2022

Definitely love Natural Radiance Spa! I have recommended them to family/friends and will continue to recommend them. I've had my laser done by both Shauni and Ashlie and their bedside manner is amazing. I was a new to laser. Shauni and Adeola gladly answered all my questions. The techs were also very patient and gentle during my appointments.

Feb 05, 2022

I ABSOLUTELY LOVE THIS PLACE AND RECOMMEND IT TO ANYONE LOOKING FOR EXCELLENT SERVICE.THE OWNER IS SO SWEET,PROFESSIONAL,AND INFORMATIVE <3

Feb 05, 2022

I cannot stress enough how much this laser service has changed my life! I have been going here for years and absolutely love their services. Always clean prompt and professional!

Feb 05, 2022

I love this place!!! Amazing spa with great service. Everyone is very attentive and professional. I have been coming here for year's and I've never been disappointed with any of the services I've received. The skills are top notch. I highly recommend Natural Radiance Spa!

Feb 05, 2022

The salon is clean, and the technicians are always prompt, helpful, and friendly. Addy the manager goes above and beyond to make sure all clients have the highest possible quality experience. Highly recommend!