Natural Sisters Hair Salon

Nov 06, 2024

I gave this salon three chances, and unfortunately, all three experiences were disappointing. I went in expecting a simple braiding style each time, but it felt like the simplest styles were somehow too much for the staff to execute properly. On my first visit, I asked for lemon-style braids, something that should have taken no more than 4 hours max, but it ended up taking a staggering 8 hours. Not only did it take forever, but when I finally left, I noticed that the braids were uneven, and there were layers in my hair and the braid were so short. I didn’t realize the full extent of the problem until I got home, so I reached out to the owner, Kwame, who agreed and asked me to back. When I returned for the second time, I asked that the original braider not work on my hair, but somehow she ended up doing it again. I had to repeatedly tell her what needed to be done, and it took another 4-5 hours just fix the issue by adding more hair to ends of the braid, with other braiders having o step in and help her everyone was frustrated. I only came back for a third time because the owner offered a discount, but once again, it was a frustrating experience. This time, I asked for straight backs, and the braider struggled to follow the simplest braiding pattern. She made the braids too thick, and I had to ask her to redo them multiple times. The communication barrier is an issue—most of the staff doesn't speak English, and even when the owner tried to give instructions in French, it seems like they don't understand. To top it off the staff has a bad attitude which made the experience even more uncomfortable. What should have been a quick and simple 2-3 hour appointment turned into a 6-hour ordeal for just 14 braids. I will never return here again.

Oct 05, 2024

I don’t even know what to say. I am beyond upset! I feel like crying and not wanting to go on my trip. I am going away and went here for the first time today. It will be my last! Salon is clean and aesthetically pleasing. Kwame is nice. I do feel like I was way overcharged. Most people on TikTok had said is $220-$250 including human hair. I was charged $350. I didn’t want to argue so I paid it. My braider did not know English. I asked for Boho Knotless with full curls. The curls did not fall easily. I was watching other braiders that were doing other clients hair, I wanted my braider to mimick what they were doing. My curls are sticking out. I was asking questions in a kind manner. At one point, they were talking about me in their language. I guess they got frustrated! I still gave a really great tip to my braider. I felt like she was doing it too fast that she didn’t take her time! The worst part-she didn’t even use a towel to wet the upper part of my hair and just put mousse. I am beyond upset! I think they expect you to be quiet and not ask questions. I should of never said its my first time getting braided because I wouldn’t have been taking advantage of! Don’t go here! The WORST place ever!

Jun 05, 2024

I went to get my hair done after seeing them on tik tok they are very efficient! The shop is clean the stylist are all very friendly and my hair came out just like the photo I showed them! Thank you Kouame!!!

May 05, 2024

I kid you not I got there 9am I didn’t leave till the next day, at 1am. The braiders braid slow, they hardly follow clear directions. And they swap too much. I shouldn’t be in the hair salon the next day. Never again!!!

Feb 06, 2024

I bought the batama oil, and they lied, gave me a different price and now do not want yo refund my money, how and what can i do go get my money back

Feb 06, 2024

I've been using this hair salon for braiding for about 2 years now. I have NEVER been disappointed with my results. They include a wash & dry with each hair appointment which you can decline if you wish, but they did a great job. Overall I highly recommend this braid and natural hair salon.

Feb 06, 2024

They closed down...

Feb 06, 2023

Air conditioner on during hot weather.

Feb 06, 2023

Always a great experience!

Feb 06, 2023

Been going here for over a year now. I do braids during the summer and twist my natural hair throughout the rest of the year. Clean and neat, great hair care, great braiders and stylists, a wash included in most natural hair styling and easy to get to.....what more can you ask for? Call them for an appointment, you will not be disappointed.👍🏽👍🏽

Feb 06, 2023

Egypt was great. The entire place had a positive vibe.. Would highly recommend

Feb 06, 2023

Good

Feb 06, 2023

Good service, not a long wait.

Feb 06, 2023

Heart broken!!! This was my first hair cut and I am absolutely miserable, wish I NEVER paid and actually tipped thinking I was good.. he cut waayyyy too much off, once I got home I tried to play with it only to realize I was butchered. It’s not even, it’s short here then even shorter there. I showed him (Egypt) two pics he wasn’t able to achieve either. My hair was at a very good length now I am completely traumatized. Please DO NOT GO HERE!!! Especially for a hair cut. You will def def regret it.. after waiting over an hr /WITH an appointment I should have left.. worst Birthday gift to myself ever:-/

Feb 06, 2023

I usually don’t leave reviews, but thought I should warn people. I would avoid booking protective styles with Sophie, and avoid the shop entirely if possible. I asked for a style that I’ve gotten in many different states by many different stylists and she failed to appropriately execute. I should also add that I provided pictures of the length and size before we even started. Before we even get into the protective style when she was blow drying my hair she did not detangle whatsoever, She kept combing through the ends which I’m pretty sure has really damaged my hair. On to the actual protective style, when she first ‘finished’ my hair one side was drastically longer than the other and was drastically shorter than what I’d asked for in general. When I asked her to make it match, she then proceeded to add very little hair to the bottom, so the top of my twists were really thick while the rest of the twists were extremely skinny and she left the back of my head still incredibly shorter then the rest of my hair. When I asked her to make the back of my head match the rest of my hair, she proceeded to try to convince me that that’s how the hairstyle works. Mind you, as I’ve said before I’ve gotten this style in many different places and have never had the back be drastically shorter than the front. When I kept asking her to make all the lengths matched she tried to threaten to charge me more despite the fact that my ask never changed from the initial ask. After that she told me to never request her again. Overall this was a really bad customer experience, and since I’ve left I’ve noticed how tight she made my edges despite me asking her in advance and throughout the process to make it looser. I imagine when I take this hair out, I’ll have no edges and really awful split ends and the hair itself remains to be the opposite of what I wanted. Please make a better decision than myself and refrain from booking with Sophie. In this case I went to her for an emergency and I still very much regret it. Please note that the photos added were taken 2 hours after she “finished”. The lengths are all over the place, the size is all over the place. Just a horrific experience.

Feb 06, 2023

MOST UNPROFESSIONAL! Can’t even get a stylist who knows what they’re doing! And they’re rude!!! I went to Natural Sisters for the first time about 2 years ago it went well I’d been going ever since. However recently I had the worst experience there. First I made a appointment for 2:15 I came in on time but I had to wait 1 hour because my “stylist” wasn’t done doing her previous clients hair. Then after waiting 1 hour I show her the style asked if she can do it. She said okay but my hair was “too short” for the loc style I wanted even though my hair is well over a few inches passed my back. I let it go but I should have said okay never mind right then and there. She starts doing my hair and has me sitting under the heat for 2 whole hours because she messes up my hair by doing it the wrong way and claims that it’s because it’s “not dry yet”. How do I know she messed up? Another stylist tells her this in French, I speak French so I know what she’s saying. Instead of owning up to this she tells me in English it’s because my hair is too short when that is clearly not the reason why my hair looks jacked up. Finally she asks me if she can do anything to fix it but I don’t want this girl anywhere NEAR my hair after she made me look like Medusa and couldn’t even apologize or even own up to it. So I leave. But as soon as I left I think about how I spent $150 just to look silly so I go back to ask for a refund less than 1 minute after leaving. Of course they decline my request instead of a refund I’m told another stylist can fix my hair free of charge. Now my hair is being “fixed” by the same person who messed up my hair in the first place and instead of owning up to her mistakes of 1. Putting the rollers the wrong way 2. Waiting two hours to correct her mistake after leaving my hair under the heat she starts talking about me in French to someone on the phone right in front of me. I go off on her but all of a sudden everyone else has something to say about me as well, for leaving and coming back. Rather than focusing on the many things that led to my disappointment they rather focus on the fact that I left without saying how I felt. On my way out they made remarks and laughed. I have never felt more insulted in a salon. By far the worst service I ever received. If I could give 0 stars I would, trust me.

Feb 06, 2023

Pamela is the best! 💯

Feb 06, 2023

Completely unprofessional. I booked a Consultation appointment for 10:00am 6 days in advance. 4 days before my appointment I get an email saying appointment has been moved to 10:30am and the stylist has been changed. I specifically chose the stylist I wanted so idk why they would just go and change it (I chose mine because he has reviews unlike the other stylist), but ok that's fine. The day of my appointment comes and as I'm on my way to my appointment I get an email saying the time has been pushed back 90 mins... Changing someone's appointment last minute like that is unprofessional. At least have the decency to call. I didn't even have faith that they'd even honor the new appointment time. Had I waited until the new appointment they probably would've rescheduled again. Am I supposed to have my entire day clear? They have a 24 hour cancellation policy in place for us customers. They should carry that same courtesy and actually honor their accepted appointments and respect our time as well. Very unprofessional experience here.

Feb 06, 2023

I’m from Germany and called ahead to make an appointment before I flew into NYC for vacation as I read about the shop in a blog. Was asked to give my credit card information to hold the reservation. Once I get there at the time of my appointment, the receptionist speaks so quietly, I can barely hear a word. Telling me there’s no booking under my name. When I kept asking questions, she didn’t care to answer or assist me at all. She made NO additional effort to find my booking after just asking for my name once. What did they take my credit card info for?! I double checked the number I called just to make sure but yes, it was the shop’s number. Now instead of getting a hair cut, I have to call my bank to protect my account. Do NOT give them your credit card info! It doesn’t guarantee a reservation or appointment! I feel SCAMMED! I truly wasted my time for this.

Feb 06, 2023

Jasmine did my locs in a beautiful style and I loved them I will be going back to her

Feb 06, 2023

My order was 2months late. No communication. Contact info did not work. I only received the package after I filed a dispute through PayPal. Never ordering from here again.

Feb 06, 2023

The worst place,stay away from here if you don’t wanna look crazy, poor service!!!

Feb 06, 2023

Very clean salon. a bit pricing but you get what you want, so that's important plus the bathroom and spacious and clean .that's what you want the owner a nice lady.

Feb 06, 2023

Very efficient and kind. They did my daughter's hair lovely.

Feb 06, 2023

Very rude customer service/owner. Do not appreciate customers! Avoid at all cost, they just have a very bad attitude.