Nona Platinum Salon & Spa

Dec 05, 2024

Michelle did a great job on my wife's hair It was the first time she got her hair treated. Michelle did an amazing job, and my wife loves what she did.

Nov 05, 2024

My first visit to Nona Platinum Salon was 100%. From scheduling my appointment to the end results of service. Kim, the owner was very friendly and welcoming. Michelle was so very sweet, answered all my questions and so professional. She did an amazing job on my hair and I am so happy. Maria and her product knowledge was excellent too. I love the fact that these ladies we very honest and gave so much advise and most of all did not try to oversell any product or service. Thank you ladies for your truly exceptional client service. Definitely will recommend to friends and family and return for continued excellent services!!!

Jul 05, 2024

I am giving two stars because of the bad treatment my daughter got She went last Tuesday around 4 pm I think the ladies there were having a bad day, the stylist was complaining how thick my daughter hair was although it's normal, she gave her a nice hair cut nevertheless But my daughter is a very sensitive 20 yrs old, hearing the stylist saying you have so much hair like 200 times in the same session is not exciting!! Now the front desk lady was so rude, she was sitting down talking to her colleague and giving her back to my daughter, then she turned around and rolled her eyes!! On top of that she was charging her 5$ more because her hair was extra long which is not true, then when my daughter told her my hair was not long to start with the lady said oh do you have a problem paying an extra 5$ ? Actually yes my daughter had a problem to pay for something that she didn't need to pay for! Was that 5$ a problem for a big salon, did they need this 5$ so bad?? Or was it coming out of this lady's pocket ??? Unfortunately this 5$ made you lose a customer! Not only that, but when she was washing her hair, the water was very cold and the stylist was pulling her hair and scratching her scalp very hard with her nails, very painful! And the salon sends you out the door with hair clippings all over your face, they don't brush it off at all. You want to walk out of the salon feeling pretty, but you look in the mirror and see hair all over your face and neck. That front desk lady has always been quite rude, but this was the last straw!

Feb 05, 2024

Tamara gives the best cuts with style!

Feb 05, 2024

Update: I got home and felt like I needed more feathering in front. That made me so nervous because I hate to complain…but when I went in to discuss it with the manager she was super gracious and stressed their guarantee. Original hairdresser wasn’t there so Jaime stepped up—he did an AMAZING job and I left there very happy. What a great salon!!

Feb 05, 2023

Cut my hair way shorter than what I asked for. The layers were not well done. Looks more flat than layered. They try to do some unnecessary extras and charge you more. They won’t tell you how much each item costs. When you ask sternly the girl at the counter claims that the system added extra charge by mistake. Why would the system do that if she is the one who entered it? The girl sitting at the desk has a bad attitude

Feb 05, 2023

Firstly it is quite overpriced but I don't care spending extra if the service is going to be good. I just came back from a hair cut. I had very MINOR requirements. I asked for layers and told the lady I need even the shortest layer to be long enough that it goes into a ponytail when I wear one i.e. it shouldn't be dangling outside. I explained a few times and she said she understands. She also gave an example that it can be annoying when you have to tuck the hair behind your ear. While cutting the shorter layers she didn't even check with me if the length was ok. She realized I might have been unhappy, so for the longer strands she asked if the length was ok but it didn't matter. The length for the shorter layers was really important but the damage was already done. I didn't know what else to do other than pay them what they charged me ($30 extra for some stupid hair mask which they left on for 5min). Now I have to be annoyed every single day until the hair grows back in length. I don't know how it is so hard for professionals to get one single requirement right. They often try to do it their way and somehow want you to be so happy about it. Haircuts have to be customized as per customer's needs, they cannot be done like the way you like it on yourself. Other than this, the stylist was really polite and made sure I was comfortable with the setting. Courtesy is good to have but if the hair cut /technique is lacking, it won't count for anything.

Feb 05, 2023

Lo recomiendo

Feb 05, 2023

Me encanta esta peluquería ! Súper amables y realizan un buen trabajo …

Feb 05, 2023

My daughter and I have come here a couple of times for haircuts and eyebrows. Michelle did a great job with our long layers and everyone is friendly. The place is very clean.

Feb 05, 2023

The service was increíble and professional. Michelle is the best . Thanks .

Feb 05, 2023

UPDATE I was so happy to have found a beauty salon in Lake Nona, but I'm disappointed and so sad because I have spent an absurd amount of money with a Brazilian Keratin treatment that I do not recommend to anyone! ❌ They sold me on the idea that the treatment would hydrate my curly hair, that it wasn't a relaxer, it would preserve my curls but with soft, frizz-free hair that was easy to comb. Unfortunately, It’s the biggest lie!!! , after 2 weeks my hair has fallen out terribly, I completely lost my curls and even to make my hair look a little better I have to straighten it daily with a dryer. It's a nightmare that I DO NOT RECOMMEND TO ANYONE!!!!! the first time they did a haircut, dye and highlights, I was blown away, the second time they did a touch-up that lasted only a week, something like this had never happened to me. I refuse to think that this was intentional, my review is so that other customers do not have this bad experience and so that the salon puts the products they sell to the test again. The people who work here are friendly, but it's important that they know that not all clients will find the same products work for them. ------ First review 👇 Me encanta este lugar, te atienden por citas, todas las estilistas tienen puesto el cubrebocas, te solicitan que tengas un cubrebocas puesto para tu cita. La atención es de lo mejor, la calidad del servicio es muy recomendable. Me han atendido Iris y Yamaris, cualquiera de ellas hace magia 🥰

Feb 05, 2023

Very disappointed. My hair, and my highlights were perfect before I walked in this salon, except for my roots. First! I'm not even gonna mentioned how much money and time and years, and the process it took to get my hair with the perfect highlights as I once had it, before walking in to this place. I only went there to retouch my roots, and to cover just a bit of some white hair that will poke out here and there, but After my wash, my hair was all black, (and that’s not even my natural hair color) my highlights were all gone. 😡. There was a nice girl who tried her best to bring back my highlights by washing out the color that was suppose to only be applied to my roots, and was not suppose to touch the rest of my hair, that apparently dyed my entire head. ( and all that process made my hair super dry) Even though she tried to fix it, it did not work. Instead it turned my highlights all brassy, and ugly brownish. Let me also Note a process that should have only taken one hour, took almost 6 hours. On top of that I was not discounted, the owner claimed I was. But surely I know I wasn’t. Charged me $180.00, which by the way I was told on the phone it would be $170.00 I didn’t get my hair blow dried, and I didn’t get a cut this time. This amount was just for partial highlights and roots retouch. I was so exhausted from being there for so long, I didn’t even had the energy to argue about it. I won’t ever get my hair done there again. The owner should have at least discounted, or not charge, and I remember even seeing their laughters on the side about my horrific hair situation, as if it’s a joke. Unprofessional, uncaring, no remorse. This is proof that just because you have a certificate saying you pass hair school.. does not mean they actually can do and understand how to do hair. Get the training you need first, before even touching someone’s hair. Now I have to restart the entire process with someone else from scratch 🤬 Just wanted to share my experience to warn others, so it doesn’t happen to you.

Feb 05, 2022

Clean and organized, friendly staff

Feb 05, 2022

Don't waste your money or your time. The young stylist who cut my hair (Sabrina?) does not know how to cut hair. I can understand not fully grasping what a client may want, but at that point you should ask the client questions to better understand them. I showed her a picture of hair cut just off the shoulder. I also said that I wanted my hair dark brown. What did I get? PITCH BLACK hair that was cut so short. She curled it when I asked for lose curls. Her response? "Oh it just looks short because of the curls and you have to let the humidity bring the curls down". So I went outside and the humidity made it worse. She didn't even offer or ask if she could make it better. During the experience, she washed my hair with freezing cold water. Didn't even bother to ask me about the water temperature. The worst part was that she wasn't paying much attention to me during the color and cut. She was too concerned about ruining her holiday nails and asked someone to bring her AirPods to wear, The prices are great, but it's true what they say...you get what you pay for. I recommend going elsewhere where the stylists actually listen and understand you.

Feb 05, 2022

Excellent service Always go home feeling wonderful. Haircut with Iris was outstanding. Would highly recommend this salon.

Feb 05, 2022

Great hair cut! Yamaris is the best.

Feb 05, 2022

Had wonderful service with Tamra! Always leave feeling great! Great customer service with Nona Platinum. The prices are a little high, but the service is excellent and worth it.

Feb 05, 2022

I requested a short haircut as I currently had long curly hair. Tamara asked if I wanted a pixie and I said no. I wanted 4" left. She cut the top to 4 and the started on the back. I thought she was taking too much time on the back, so I reached up to see how much she had cut. I was devasted to realize I only had 1/2" of hair left on the back and sides. She had given me a little boys haircut and I am a woman. When I asked her to stop cutting, she continued. I am heartbroken as I even showed her a picture of me with short hair that was nowhere near this short. This will take 3 months to grow back and now I need to buy a wig to cover up this catastrophe. The top is now 4" long while the back and sides are shorter than a buzz cut. What a mess. They even had the audacity to charge me for this mess. A rating of 1 is way too high.

Feb 05, 2022

Since the minute I walked in the salon they were very helpful and professional. Came to them after not having colored my hair for 3 1/2 months with all different colors in my hair. Michelle took on the challenge and did a phenomenal job on my hair. Definitely will be back and very happy. Would recommend this salon to anyone!

Feb 05, 2022

So happy with the service in this place! They were very courteous and professional. I loved that they were honest with their recommendations in a way that did not make you feel less confident. My daughter got a Brazilian hair treatment and her hair stylist treated her with so much patience and care. She left out of there feeling so happy! Thank you ladies!

Feb 05, 2021

Amazing salon! I've been getting my hair highlighted and colored since my early teens and Iris is by far my favorite stylist that I have ever found!! She has colored my hair many times and is able to give me the most gorgeous cool-toned platinum blond that is still beautiful even when it fades and grows out after a month. The salon itself is always clean and they do a very good job to protect their customers with social distancing and mask policies during the pandemic. Highly, highly recommended!

Feb 05, 2021

Amazing service 👏

Feb 05, 2021

Best Salon in town. HAIR BY Yamaris

Feb 05, 2021

HORRIBLE SERVICE AND HORRIBLE ATTITUDE I got my highlights done here and I am highly disappointed with their service and their attitude. Also the products they use would be cheap as the highlights faded much faster than expected and also it dried up my hair way more than the highlights I got last time. They are all about MAKING MONEY and care less about CUSTOMERS. Also, they will tell you a different price on the phone and when you go in, they will up the charge to almost double. I spent $200 bucks on the services and would NEVER GO there again. I highly suggest that you NEVER go to this salon. You would waste your money and your hair will be damaged. DONT GO HERE.

Feb 05, 2021

I am very picky about getting my hair done and Nickie did an awesome job. I received a highlight/lowlight and it was very relaxing. Also, I noticed that their employees are conscientious about cleaning the chairs before and after each service is provided. However, I do wish they would include toner in highlight/lowlight services.

Feb 05, 2021

OverPriced!!! I asked for a price list and they didn't have one! Beware!!!

Feb 05, 2021

The ladies in there are wonderful. Michelle did my hair and it came out amazing. I would definitely recommend her to everyone.