Planet Fitness

Jan 29, 2025

I was a new member of the PF on 103rd Jax Fl , I had been attending for 4 days. On the 4th day I was joined by my 13 and 14 year old . An hour and 15 minutes into my workout I was informed I can only have one guest. I let the guy at the front desk with long hair and glasses that I was unaware of that. He then proceeded to ask me how old were my kids and I told him . He then asked for my kids ID or birth certificate to prove it . I advised him that i don’t have those documents on me at the time . I then instructed my kids to go sit in the lobby being that I only had 5 minutes left on the treadmill. They guy from the front desk then proceeded to tell me that i needed to “get off the treadmill now” . I was treated horribly and I felt the staff were discriminating against me because I know plenty of friend who be in g their teenagers to workout and they were never asked for ID or birth certificate for their children . The next day I got a call from angel that works for PF and was advised my membership was cancelled and I could never return to the franchise again. My membership was still cancelled even though i let him know that I am aware of the guest procedures and it was a simple misunderstanding. The staff are rude and very unwelcoming and treat the members like they are not paying customers. For me to not ever be able to go back because I was unaware of the guest procedure’s is insane and they won’t be open king if they keep banning people for minor issues and misunderstanding. If I could give 0 stars I would .

Jan 22, 2025

Ahora mismo yo fui al gimnasio estaba cerrado y dice la aplicación que es 24 siete abierto esos son anuncios engañosa entonces porque no es justo que digan que está abierto 24 siete y cuando vaya al gimnasio está cerrado es un anuncio engañoso deberían de quitar esa aplicación de ustedes a que pone que es 24 siete está abierto y está cerrado

Dec 05, 2024

Go to spot.

Nov 05, 2024

This is the best Planet Fitness I've ever been in.

Aug 05, 2024

Good gym. Very nice assistance. They help the customers when they need help. Right now no trainer though. They are looking for a Trainer though as far as I know.

Aug 05, 2024

Rude desk person. Saturday 15:38 7/20/24

May 05, 2024

I usually refrain from leaving negative reviews, but today I feel compelled to share my experience. I visited this location with high expectations due to its stellar reviews. However, upon arrival, I encountered difficulties obtaining a free guest pass as advertised online. Despite explaining my situation to the woman, "Angel," at the front counter, she rudely insisted on selling me a day pass instead. Her refusal to accommodate me, coupled with her dismissive attitude, left a sour impression. It's disappointing when staff prioritize profits over customer satisfaction.

May 05, 2024

Old machines rusty and dirty really bad place would not recommend

Mar 05, 2024

First time here as I am a traveler for business. Great staff. Always the best part of Planet Fitness. Feel is new and clean. Hot water in the shower helps sore muscles. Thank you! I will look forward to some kind of seating in the locker room and hooks at the showers. I am a healthy and agile 60 year old. I am not sure how anyone with limitations can navigate the shower area with no chair, towel hooks, tiny table or anything in changing room. Where do I put my earrings? I hopped on one foot on wet floor to put my shoes on since there's nowhere to sit. Good exercise. I'm sure you will get the details soon.

Feb 05, 2024

BE AWARE!! THEY STEAL YOUR MONEY!!! my membership was supposed to finished on June 22 2023 and they still charging me club fees and monthly membership They are stealing my money or someone without high school diploma or mentally challenged employee put me for two years membership ..... I'm gonna defenetly get this resolved and I want my money back , the money they stealing from me ........

Feb 05, 2024

Closed for a remodel but Google wasn't updated and neither was the PF website.

Feb 05, 2024

Everyone’s wearing long sleeves in here because you refuse to turn on the heat when it’s 60 degrees outside. Yes I mentioned it to staff; they said they can’t control it. TURN ON THE DAMN HEAT

Feb 05, 2024

Had an issue with payment - so I was trying to fix it on my phone and I felt like staff was all watching me and standing over me. Very uncomfortable. Left.

Feb 05, 2024

It was nice…not too busy and very clean. The showers were great too.

Feb 05, 2024

Love it here! It's a judgement free zone and Brandon is amazing

Feb 05, 2024

Many up-to-date equipment choices, staff is wonderful and place is very clean. I absolutely love this place.

Feb 05, 2024

Music too loud, can't hear my own music.

Feb 05, 2024

The new renovation has really given this place an updated look. I am happy to see the changes and glad it is opened again.

Feb 05, 2024

The particular location was closed for about 5 months (I think) and I just went in at the beginning of this month and it is all brand new and open. The black card area is to the right, right past the desk which I think is better and safer because before it was like a weird dark hallway on the other side of the gym. Not that is was ever bad or unsafe but I really like the new layout

Feb 05, 2024

There are plenty of machines to use here. Depending on your workout routine, there are more machines for cardio exercises than for body sculpting. The 103rd Street gym has just finished some remodeling and has a free weight section. Black card services and products are available.

Feb 05, 2024

Very helpful with the sign on process, friendly staff, look forward to getting to work!

Feb 05, 2024

Was ok with this location until my guest and I used the black club membership massage chairs(like we have on every visit) for some reason the manager today decided they can only turn one chair on because she is not a black card member and just my guest . The gym is empty yall lost a lot of business not like there is a line to use the massage chairs but the racist supervisor on duty today on 1/9/2024 decided she wants to make a big deal out of us using the massage chairs together,for limited equipment and options for workout. She should be happy people like myself are still doing business there and keeping her employed. Cancelled membership and they better not take another dime as other reviews stated I’ll stay at the better gyms

Feb 05, 2024

What a workout Best day The new one on 103 is what do you say about perfect