Princess Hair Pizzazz

Feb 02, 2025

It doesn’t hurt at all It’s fun

Jan 05, 2025

Friendly, professional and beautiful styles! We especially love Jazzmyn and Corrie!

Jan 05, 2025

My daughter’s hair was apparently too thick for her hair to be done nicely like the other little girls who walked out the salon. I don’t think they cared too much how my daughter’s hair looked since I let them know we were visiting the state. 0/10. Definitely wouldn’t recommend. I let the stylist know several times that the braids were uneven and some were too big. These braids were taken out and redone to add the curve after I told her the braids were too big. This is after the original stylist that I booked with didn’t show up because of her child being sick. When she did get there they switched stylists. The original stylist apparently had another client so they decided to give my daughter this experience instead. I didn’t want my daughter in pain any longer than she had to be. It’s unfortunate that I have to redo her hair myself after paying $80 for this.

Dec 05, 2024

We really love coming here and the stylists are very talented! They are very patient with my daughter, who likes to move her head a lot while they work. I am taking two stars off because at our last appointment we arrived 14 minutes late. The grace period is 15 minutes. We have never been late to an appointment, and are usually early. At this appointment, however we were met at the door by our stylist saying that we were at the grace period, and she needed to see the style before continuing. No problem, I understand we are late! I showed her the style, and said I understand if it needs to be modified because we are late. Here’s the problem: the stylist was still working on another client. In fact, we waited nearly 20 MORE minutes before she started on my daughter’s hair. If you were already running behind, why mention the grace period at all? No one let me know you were running behind, and I even called ahead to say we would be late. I also feel like the style I requested was not done at all, instead the stylist did whatever she wanted to be done, as we were her last client of the day. The lack of customer service and accountability was really unfortunate.

Oct 05, 2024

I REPEAT DO NOT !!! do not go to this location, the others are way more better and professional. This location the ladies are very unprofessional and ghetto. First off communication is not there. If your lil one girl or boy is tinder headed the stylist that are there will giggle and make remarks or fun off .. while you baby is crying, and the lady in the front to your left main one and will tell you to book when no one else is there which is barley people there cause they aren’t book and busy like the one in Cobb county. So I don’t understand that issue… but I know why many parent have troubles at there location, even the other location partners claims a lot of parents leave the ghetto Atlanta one to come to Cobb or Decatur. Where the ladies there are professionals and caring. Also they’ll will steal your money. I’ve seen a mom come with her daughter, the stylist was in a closet with a girl, by time they had her wait she could of take that one braid out, but the big girl who clearly ain’t had no clients or nothing to do just wanted to walk around outside with her friends. Just don’t go to ghetto … if you like the partner brand go east Atlanta side or Cobb county. Let help this place get better professionally. If I can give it a negative 5 I will. Cause they ghetto. And steal your money. And talk about your kids at this location. Only time this location is pack is when back to school. Other than that no one goes there. Please parents go to the other location Cobb, or Decatur.

Oct 05, 2024

I had hopes for the best.Initially We had a great experience at the Stonecrest location. I had been attending and spending a nice amount of money for both of my girls hair. I then added my son. I chose a different as my usual was unavilable. Alexus was pretty horrible. She was an hour late, very poor attitude and basically ignored my 5 year old as she cried in the chair and had snot coming out of her nose. I snatched both of my children out of the respective chairs and left. I also called another location and spoke with a general manager Shay and told her about my experince. I was promised a refund and that was two weeks ago. I never recieved a refund and never had a service for my children. I'll be disputing the 150 dollar charges but what a hassle and a sure way to NOT retain customers.

Oct 05, 2024

Potential Customers Beware: They give confusing information regarding booking an appointment. I made an appointment for my daughter for a Saturday at 12 and paid the 50% deposit over the phone. We were running late so I called in and said we were in our way and was told it was fine. When we got there by 12:20, fully apologetic that we took that long as was expressed to the person who checked me in; I was told that we missed the appointment and they had a 15 minute grace period. I told them I was never told of a 15 minute grace period when I booked nor when I called in half an hour ago. Technically we were only 5 minutes late with the 15 minute grace period but was told that someone had already took up our appointment, however when I observed the customers seated on the chairs; they all looked like their hair were half braided and not one of them looked like they just sat down. I rescheduled for Monday at 12. Unfortunately On Monday a family emergency came up and I called at 9:30 am to let them know immediately that I would need to reschedule. I was told that a manager had to call me back to book a reschedule. After 30 minutes, I called again and tried to reschedule and was told that Wednesday at 9 am would be fine. I then get a call at 2:30 pm and was told that because it was so late although despite me calling to reschedule the appointment for Wednesday at 9 am ( that they agreed to and confirmed that they had me down for that time), they still put me as a “no show” and was told I now had to pay for a whole new deposit because I had now lost the deposit I had made that I never used. I told them that no one told me about losing the deposit when I rescheduled and was put down for Wednesday at 9 earlier that morning. I was told that a manager had to assess the appointment and was just now able to make the call regarding the policy that no one ever told mw about prior to rescheduling. My husband also tried to speak with them and asked them where the policies were listed since we were getting confusing info when we called each time. The manager said it should be on the email and text that was sent to us however we never got an email to confirm appointment and the text messages said nothing about rescheduling policies and losing deposits. I also checked their website and I could not find these policies there. It doesn’t make any sense to keep half of a deposit and making us do another 50% deposit especially when we are rescheduling. A cancellation fee or “now show” fee would make more sense but to mark us as a “no show” in their system AFTER I rescheduled and AFTER they confirmed it themselves is wild. It is unethical to charge people twice for a deposit for a reschedule and we will just be taking our business elsewhere.

Sep 05, 2024

Great service and my daughter enjoys going to this place.

Sep 05, 2024

My wife has been bringing our daughter here for months. She arrives on time and usually has to wait well beyond their appointment time for the service to start. I guess it is typical practice to inconvenience customers schedules but the zero tolerance rule applies to the business side. They have a 15 minute grace period policy. Today, they arrived 2 minutes outside of the grace period. I completely understand that being late for an appointment based business can create a domino effect for the stylist falling behind. However, my wife had already done a large part of the service she paid for at home, which reduced the amount of time needed by much more than the time she was behind. She was “offered” to still have my daughter’s hair washed but not braided because of the 17 minutes they were late… the main purpose of the visit was the braiding. Again, she is a repeat customer who always arrives on time and had already done about 45 mins of the work that was paid for at home..but they still refused the main service. The refund policy listed online is for cancellations. I asked if the deposit could be refunded since it was not a cancellation. I’m told no refund. I asked can we reschedule for the same stylist and apply the deposit instead of refunding it, I was told no. They are great at hair but customer service, not so much. On to the next…

Aug 05, 2024

From December 2023 - July 2024, I’ve frequented this salon for my toddlers hair. Roughly every two weeks with different stylists. All was well until a visit a few weeks ago where my 3 years old was tired and she did not sit still in the chair. Cried etc. It was a rough morning for everyone, but this is a salon for kids after all. I was told by the manager (Shay) to add the $25 special care service to future appointments. Fast forward a few appointments that went well and my toddler sat well, I inquired on when I could go back to just booking the $85 braiding service. I was told I’d have to pay a $25 surcharge for at least a year by Shay the salon manager. I asked clarification if that would be the case even if no extra time was needed? She confirmed that she would not consider taking it off for at least 12 months. I expressed that I found that unethical. Shay continued to push her point and I said we should leave it at that and I’d discuss it with the district manager. Dee, the district manager disputed the 12 month $25 extra care fee ‘rule’ and said if extra time is not needed it would be take off. (please note the discrepancy in what I’m being told here). At this stage I thought we were aligned. I booked an adhoc appointment with another stylist wanting to have my daughter’s hair done after a vacation last week. It was cancelled 3 minutes before the appointment time. I called the Dee, district manager who said I was only allowed to now book with this one stylist (news to me). Dee completely fell out of character and started to address me as if we were in an argument (Lack of proper interpersonal skills). I ended the conversation and said we’ll stick with said stylist as she had instructed. Mind you I book my appointments weeks out, so they are known. Fast forward a week, our appointment with the set stylist is coming up and I receive another last minute cancellation text. When contacting the salon I’m told by Shay that not a single stylist is comfortable doing my daughter’s hair (I strongly believe this is a narrative made up for their convenience) and all my appointments have been cancelled. Now why this again happened last minute is bizarre and seems to be very intentional in causing as much disruption as possible. We’ll find another braider, but parents that would depend on services from this business BEWARE and anticipate that the minute you express anything constructive, you’ll be blackballed and refused service. In my seven months frequenting this business, I’ve observed several altercations happen in the salon with poorly handled customer feedback. It is never pretty and it always ends with the customer being shown the door. It is easy to just show customers the door and not deal with something you don’t like to hear. Sadly the feedback might be important to improve the business. When people don’t have the skillset to process, receive and respond to constructive feedback but immediately go to fight or flight mode, they have zero emotional regulation skills and that in combination with a supervisory or leadership role is the kiss of death for any business. After happily taking my business, money and tips for 7+ months, all it took was one instance of questioning their ethics in setting a money grabbing rule that I later found does not exist. I would like the owner to contact me as she should be very aware that those she put in charge to run her business. Namely the salon manager Shay at the cascade location and the district manager Dee, do not have the skillset; vocabulary or interpersonal to be in leadership roles representing her business. The salon manager, Shay is also enforcing policies that do not seem to exist? All and all a huge disappointment and miss from this business.

Aug 05, 2024

I love this salon! We will definitely be back. The staff is friendly and great with kids, and Shaniece did an amazing job with my daughter’s hair!

Aug 05, 2024

So pleased with this salon who caters to little girls. My husband and I drove from Savannah to get our daughter’s hair braided here and she had the best experience. Diamond was quick and didn’t have “heavy hands.” We’ll definitely be back.

Jul 05, 2024

In the side of it and the people there are really nice

Jul 05, 2024

They are not considerate of the fact that the people are just children. They charged me an extra 35 dollars to do my daughter hair and ended up not even doing it saying she was resisting. They are impatient and just all about the money. I will no longer patronize their services. they refused to do my daughters hair knowing she only two years old n she is tender headed smh.

Jun 05, 2024

I love love love PHP. My daughter started coming here when she was 3 and they have always made her experience so great and comfortable. She’s 4 now. We usually see Ms. Corrie but saw Ms. Alexus today and they both do a phenomenal job. My ONLY critique is to please please pleaseeee start at age 3. The experience is made less pleasant when the little babies are screaming their heads off. If they aren’t mature enough and aren’t enjoying it please send them home, respectfully. It almost makes it not worth it. So happy that y’all are opening a location on the Southside. Please keep up the good work!

Jun 05, 2024

I paid 537 dollars on march 26 my locs started falling out before march 30th imu daughter hair lasted till today a braid finally came out and ripped out her hair as well cause the braid was that tight

Jun 05, 2024

My 3yo went here for knotless braids, which was pretty but not worth the price of $160. It was about 20 braids on her head, which should not cost more than $50-$60.

Jun 05, 2024

SCAM don’t go here. The stylist Bria was behind on the appointment and canceled my daughter’s appt. Took the deposit and said we were late.

Jun 05, 2024

We had a 3:00 appointment and missed it by 10 minutes. I explained everything to the lady They said there was a 15 minute grace period for my 4 year old granddaughter who was supposed to be attending a wedding. They refused to do her hair. I completely understood the policy, but the fact that there wasn’t empathy shown in this situation bothered me greatly and they charged $76 for braids that my granddaughter didn’t receive. I feel that management could have offered to at least refund my money. I work hard and don’t have money to throw away!!! Will not be returning to this shop …..

Jun 05, 2024

Worst experience ever. Brought my 7 yr old granddaughter in for a silk press and she left with short ponytail plaits. The lady washed her hair but didn't properly detangle her 4c hair, then tried to blow dry her hair while it was already dry causing my granddaughter to cry. Somebody else had to finish her hair because the stylist named Diamond didn't know what she was doing. They cut a lot of my granddaughters hair and I was pissed. I will NEVER bring my granddaughter back to this establishment nor will I refer anyone. It's horrible how they did my granddaughter. If you don't know how to detangle 4c hair then you shouldn't be a stylist. Period!

May 05, 2024

Excellent staff and prices! Great work as always! Highly rated!😄

May 05, 2024

This place is not about customer service. Take your business somewhere that appreciates it's customers. On my first appointment, I booked at the Cumberland location and they called to tell me that the stylist would not be coming into work. This led to them trying to send me to another location over an hour away. This didn't work out after picking up my daughter from school early on a Friday afternoon. It took them several attempts to get me an appointment at Cascade working back and fort with the courteous manager at Cumberland. 2nd attempt. I had an afternoon appointment at cascade and left with ample from Alpharetta to get there but 285 traffic was backed up and it took us 1 hour plus to ger there. I called before heading out and we decided we would try it and do a simpler style with the remaining hour after losing 30 minutes due to traffic. We walked in the manager advises me that the stylist had left despite our conversation that I was on the way. This manager took our 50% down and marked us a no show despite us showing up with an hour left out of the 1.5 hour session. It took us another 1 hour 15 minutes to make it back through the traffic. No hair done and lost our 50% and 2.5 hours lost. Do not, I repeat do not waste your time with business. They treat their clients like ****ish and I guess because demand is so high, they take your money and keep moving..I've found a stylist close to home after doing my daughter's hair for 5 years. These fools do not deserve my business. Think twice before going here. There are plenty of stylist at Phenix salon who would treat you better and appreciate your business.

Apr 05, 2024

Princess Hair Pizzazz is one of the best salons I have visited. They are professional, caring, understanding, and creative. They really do an incredible job. This is the only place I feel comfortable taking my daughter for her hair needs.

Mar 05, 2024

Breah Wilkerson our stylist, is very genuine, kind, and patient she acknowledges any needs or wants that me and my daughter have. Breah is very bubbly and funny, she is very good at her craft and I want her to keep thriving. Please book her, she’s simply great!! 😊

Mar 05, 2024

My daughter has been coming to this salon for years and loves it. My appointment was scheduled for 1:30pm on tomorrow and I called the salon today at 1:41pm to cancel due to a scheduling conflict. I was told that I would not get my deposit back. Now mind you I had already paid another deposit so she could be seen another day. I was off by 11 minutes. I remember actually bringing my daughter for an appointment and was told when I showed up that she couldn’t be seen. And I still came back. So clearly the same amount of grace isn’t given to customers. That’s very unfortunate.

Mar 05, 2024

very disappointing this time. i didn’t get the style i wanted for my baby girl. salon needs real experienced & professional stylist that are not rude especially at the cascade location. i haven’t had this issue at the other locations…

Feb 05, 2024

Always a pleasure! ❤️ I really wish they’d get their point system together but other than that they’re amazing!

Feb 05, 2024

Always professional with my Daughter! I love the Cascade Location!

Feb 05, 2024

I get my girls her done twice a month. Love the convenience and professionalism.

Feb 05, 2024

I liked my daughter’s stylist Sierrah! She was extremely pleasant and patient with my child! She’s two so she is getting use to getting her hair braided. She braided her hair in a side ponytail and it was done so neat and fast! I will return to the salon again! I love how it is decorated, the place is beautiful! I have 2 more daughters so I can’t wait until I book them an appointment! Thanks so much for the great service and experience!

Feb 05, 2024

My daughter loves this place! Staff works well with children. Needs new management!

Feb 05, 2024

Raquel did an amazing job on my daughters hair . She had amazing Customer service, and was very helpful making my daughters first appointment great . We will be back in May .

Feb 05, 2024

The place is beautiful, but the managers are so rude and played so many games cut the AC on to slow me down. Then they lie to the owner about me and the owner did not give me a chance at all just went off of their words and fired me, Allah sits high and looks low , and even though my sisters was jealous and envy, I still have love for them and pray for they Self Improvement🤲🏾☮️👑

Feb 05, 2024

We’ve been coming to this salon for almost a year. To be honest everytime we’ve come there’s been something off about the service and styling. My daughter is tender headed but there’s usually no attempts to make it a better experience for her. The stylist is very rough and rips through my daughter’s hair. After experiencing this for a few visits I decided to wash and dry my daughters hair at home to ease her pain. At home there were no tears at all! I’m thinking this visit would be quick and easy since I handled the "hard part" at home. Not even. I asked for a basic side ponytail w small braids. The stylist proceeds to give her straight back braids up into a ponytail… medium/large sized braids. Half way through I asked if she was still doing a side pony she said yes. After another few braids I realize the style is nothing like I asked for. So I speak up. The stylist tried to convince me otherwise. Then she got an attitude and said fine I’ll redo it. She proceed to take her hair down w the worst attitude…ripping through her hair. My daughter is screaming and kicking in the chair. I’m so angry that I’m crying talking to the stylist. They eventually ask another stylist to do her hair. With the other stylist there were NO TEARS!!! The braids were beautiful. I’m sooo disappointed in the initial service we received.