Remedy Spa & Wellness

Jan 30, 2025

Fantastic experience at Remedy! Went for a couples massage for our first time the vibes were immaculate, the ambiance is tranquil, and the pressure and flow of the massage were terrific.

Jan 06, 2025

My boyfriend and I went for a couples massage and had a wonderful experience! We were seated right away, offered champagne and water, and absolutely loved our massages. The staff were incredibly kind and attentive! We will definitely be returning!

Jan 06, 2025

Tl;dr: They only know how to accomodate certain types of people (quiet, calm and doesn't ask questions) and will try to lecture or scold you into being the type of client they know how to work with. They expect much grace for their mistakes/short comings and will give you none for yours. Long: I have never been to a spa before and was nervous about the experience and being touched by strangers. Booked $375 4 part pkg. There was no communication beforehand, I tried texting and called ahead when they were open for Q's, got no response. Came on time, was sat down on couch by a woman, with neither an introduction to her and the other staff member nor an explanation of the process. Offered a drink. They started ~20 min late and when I asked about it I was told that they flow with the day and don't have rigid start or end times. I mistakenly missed the note to indicate "female only" in the order notes of the masseuse I picked. Got a man which I was not comfortable with. Instead of being directed to the sauna when I rejected the massuer, the woman pulled me aside, finally intro'd herself as the massuese from the order and spoke to me about how I messed up and what the fix was. I admitted my mistake. My suggestion that its confusing to put the name of one masseuse on the order button when the option is actually referring to two ppl, and that one will be choosen for you, was deemed to be more of a me problem than a Remedy Spa problem by the woman. No one but me has ever made this mistake I was told. She asked if I could stay later, I said yes. In my harried frustration I thought she said come back in an hour and we would try again. I said ok, thanked her then left so she could get back to her other massage appt. Came back in 1 hr 10 min, learned that she inferred/thought I implied I wanted to skip the sauna by my agreeing to come back after an hour, this was not said explicitly beforehand, I am more confused than ever. Told schedule was now rigid, 10 min over an hour is inconvenient, was given the option to cancel and pay half, pay full price and differ pkg to another day, or skip sauna. Felt no trust at this point, couldnt imagine ever feeling comfortable with her, so no point in deferring. Cut losses, paid half and left. Communication didnt start until after things went wrong and I was frustrated. Felt like Remedy was most concerned with making sure I knew all issues were 100% on me for my inability to get their processes, no improvement onus on them. I will say they charged me half of the cancel fee ($187.50) instead charging me full price($375), but it still felt icky and like they should have been able to skate around my ignorant flub more easily as the experienced professionals. They could: explicitly confirm male massuer is ok beforehand and not just surprise you when you enter the room, have a receptionist deal with responding to customers in person/phone/text, get someone who understands UX/UI design on the square order website, have moved me to the no-touchy sauna activity to re-work the pkg order instead of pulling me aside and bombarding me with info. Either way, I wanted to relax and ended up paying Remedy to get into a polite and aggrieved back and forth. Cosmicly funny!

Dec 06, 2024

I was gifted a gift card for Mother’s Day, I decided to use it on my birthday, October 2024. When trying to book the appointment I had to give a credit card in order to book. Once I booked by appointment the time was changed from 11:30 to 12. My massage actually started at 12:30. So now it’s my birthday I’m an hour away from home and my schedule is not considered. The massage itself was great but the 2 hr ride home was horrible. We had to have a late dinner. My day was not as planned. Customer service starts before the service

Dec 06, 2024

My first experience a year ago for my birthday was amazing! The woman that service me was great. I can't remember her name. The customer service was on point I loved everything about this place. This year for my birthday I've decided to book another appointment. I wanted the same woman that service me before but I couldn't remember her name. The day of service they were closed when I arrived. My appointment was for 11:00 and it was about 10 mins before 11:00 before someone opened the doors. The woman that was scheduled to perform my massage was about 10 to 15 mins late. Nice young lady great customer service. The issue was my massage was horrible. I wasn't pleased with my service at all. She did not performed the full 90mins. She started late and finished about 8 mins before the time. And I believed I was over charged also. I will not be going back there .

Oct 06, 2024

The most consistently excellent massage I’ve found in either Manhattan or Philadelphia - I come here every few months for either a single massage or a couples massage and it is worth it every time. Great atmosphere, and really kind and attentive massage therapists that have helped significantly relieve chronic pain and areas of discomfort. Shoutout to Cari and CJ (Cervar when you book).

Jul 06, 2024

Had a fantastic experience here! Cari was both professional and relatable. Not only was she interesting and fun, but also her vast knowledge was able to help me with my skincare goals.

Jun 06, 2024

I was excited to book a treatment at Remedy spa, since I remember when the owner was an aesthetician at a dermatology clinic I visited. After calling and speaking with a rude receptionist, Brittany. I've changed my mind. When I asked Brittany if they offered a specific Chemical peel, she told me to check their website. When I asked her if she could just look and tell me, she hung up. Wow Kimberly Smith

May 06, 2024

Excellent massage and great vibes inside! I left feeling so well rested and rejuvenated. Highly recommend!

May 06, 2024

I go every year for my birthday, and the service, staff, and ambiance are ALWAYS top tier! I even did a spa party for my one of my birthdays, and Cari and her team made that day the absolute best for me and my guests. Remedy Spa & Wellness is an absolute must!!! At this point. Ai just need to get a membership😅

May 06, 2024

I had the most amazing spa experience here for my birthday! The ambience is incredibly relaxing and you really feel like you've stepped into a tropical paradise. The massage itself was gentle enough that I fell asleep but also got all my knots out! Additonally, the staff was incredibly helpful and kind. I will without a doubt be returning. This spot is truly a hidden gem!

Feb 06, 2024

After a very stressful work day as nurse I was feeling really tense. I decided to book a spa appointment with Remedy. Very professional and very pleasant atmosphere. The spa is very beautiful providing such a tranquil environment. I got a deep tissue massage and some time in the sauna. My massage was exactly what I needed very soothing , music relaxing very clean and esthetically pleasing rooms. I got asked what I needed today and it was delivered. I would rebook 1000 times. The owner Cari was very hands on making sure I was pleased and everything was too my liking. She is such a beautiful soul. I will be rebooking and making this a monthy treat. Awesome job ladies.

Feb 06, 2024

An elegant spa nicely decorated by the owner. I worked with Cari as my massage therapist on some chronic back pain issues- Excellent deep tissue massage

Feb 06, 2024

Best experience I’ve had at a spa yet! I don’t think I’ve ever been welcomed in a place like this before. Everyone was welcoming and it was a beautiful space

Feb 06, 2024

Best place to get your brows waxed in the city!

Feb 06, 2024

Came back from a mountaineering trip and remedy fixed me right up, the place is beautiful and relaxing. Can’t wait to come back

Feb 06, 2024

Came here for my Fiancé’s 25th birthday and had the best massage we’ve ever had. Cari is phenomenal. The other masseuse we had was amazing also! Beautiful place and lovely experience! Thank you guys so much, we’ll be back!

Feb 06, 2024

Cari helped me out tremendously by providing me with a gentle and thorough birthing priorities consultation at the tail-end of my second pregnancy. She knowledgeably counseled me, calmly walking me through every possible scenario to educate me and help me determine my priorities for every step of the way. Despite my training as a registered nurse, there was so much I didn’t know about my options in labor and delivery. Preparing myself with the requisite knowledge and a values-based plan enabled me to enjoy an incredibly uplifting and positive birth. Cari is an excellent practitioner and I would recommend her to any friend or loved one who is planning to give birth.

Feb 06, 2024

Cari's Remedy Spa and Wellness space, in the heart of Brewerytown, is a real escape. You step in from the street and immediately experience a slow down with the environment curated to soothe the senses. I've had massages here a couple of times, and each has provided relief and I leave floating. It's exceptional service, and a great way to practice self-care.

Feb 06, 2024

Excellent service. I enjoyed my waxing experience.

Feb 06, 2024

Exceptional service and ambiance! Thoroughly enjoyed my massage and facial! Highly recommend

Feb 06, 2024

Great First Time Facial With Amari! Staff was professional and welcoming! I am very happy with my services! I would recommend Remedy Spa and Wellness and I will definitely be returning!

Feb 06, 2024

Great service and great massage. Not only was the massage was awesome. So was the service and atmosphere. Definitely have to go back in the future.

Feb 06, 2024

I had such a wonderful time at Remedy! The moment you walk in it’s so peaceful and beautiful. Cari and Amari were so kind and welcoming. I had a glass champagne while waiting for my appointment. My Swedish massage with Cari was truly the best massage I’ve had. I left feeling refreshed and relaxed. They offer so many spa and wellness options, I will definitely be back! Thank you so much!

Feb 06, 2024

I just went to Remedy for the first time for a massage, and it is a beautifully cared for business run by thoughtful, intentional people. I've only had a couple of massages in my life but I know that - while it should always be relaxing - this kind of care can be a vulnerable space. I'd recommend this spa to even the most anxious of us. Get some self care on at Remedy, you deserve it : )

Feb 06, 2024

My first experience and service at Remedy Spa was delivered with exquisite, superb quality professionally skilled expertise. The facility is emulate with cleanliness and an atmosphere of serenity and calm. I am looking forward to Remedy becoming my home for escape to tranquility with provided upscale “all round skin care”!

Feb 06, 2024

Only writing this because I did try to contact the owner to resolve the issues I experienced, but didn't hear back. Arrived 10min ahead of my appointment and door was locked. Cold day out so not a great way to start. My masseuse was one hour late. Yes....a full hour! My masseuse was unskilled and inappropriate. I've had enough massages to know the general cadence of one. This felt like his first day on the job. He massaged areas that don't really have muscle, like my ribs. He kept going back and it hurt. I told him that, but he kept going back (thankfully with less pressure), but still not normal massage zone. This is just one example. I never felt in serious danger territory but he did take some liberties with this massage too.... For $150 plus tip, I was expecting a more tranquil setting too. The massage table was cold when I got in, music had to be setup. Nothing was ready. And this was after an hour of waiting. I did use the sauna for part of this time waiting but that's not an hour long activity for me. It's such a shame because the inside of this place is absolutely gorgeous and so zen! But of course after this experience and hearing nothing back from the owner, I won't go back and I would advise against going.

Feb 06, 2024

Redemy is a true gem and oasis. The massages truly heal your body without a ton of oils or scents, just real body work and stretching being done. Hopping in the sauna is such a treat! I have been going for a year now and Remedy has been a core part of taking care of my body!

Feb 06, 2024

Remedy does a fantastic job. I’ve gotten several facials and brow sculpting and have been thrilled with the results.

Feb 06, 2024

Such a beautiful experience!! The moment you walk in you immediately feel calm. It smells great, feels good and the staff are top notch! This is a must see in Philadelphia

Feb 06, 2024

This establishment is very small but cute. I can honestly say I was disappointed in the service. I guess my expectations were to high. When I arrived they took me around the corner which is in the back of reception desk. A small area with two lounge chairs and then some other really low seating sofas. All they offer is water when in the reviews I saw customers were given glasses of champagne, no robes, no changing area, wasn’t offered usage of the lockers. Had to change in the room like I was in the doctors office and hang my items on the back of the door. The Swedish massage was just ok. Was asked what areas to focus on I said my hands and feet due to an autoimmune disease I suffer from but he mainly focused on my legs and back. It was even at one point he moved my panties over more into my butt crack to make it like a thong (super weird). Also used an excessive amount of oil… at the end of the massage wasn’t offered a towel or anything left like a shiny greased turkey. Can’t say I would return. Oh by the way robes were at the entry but I assume just for display. There is room for improvements. Update: I am very disturbed by the called I received today 12/14 from Carrie. Disrupted my work day with an 18 minute call to literally rebuttal my review from my experience back in Oct. due to them being a small black business. Even comparing her personal experiences with mine and other establishments she has worked. As if I thought this establishment was anything close to a resort spa. The audacity to ask me to change my review of my true and honest experience it would of been best to just apologize for the experience and move on. However wanted inform me how they don’t normally offer robes because they do not want to do laundry and save water??!. How I should of been offered use of their sauna, overall lack of communication on their part (not my issue). Lockers my sister was told only were meant for spa party guest. Didnt even know they had a shower until informed today. Offering of refreshments she basically said is not consistent sometimes fruit, tea, etc(but how would I know that) Only offered water. Its was tactless and distasteful of calling to explain differences of spas as if Ive haven’t experienced several, saying my review is hurtful to them being a “black” business. FYI on your website its only an option to send an email. I dont expect to ever return. FYI I verbally informed the masseuse of where to focus he didnt even have my paper but I guess your calling me a liar now (that’s wonderful). Calling trying to negate my experience was unbelievable. Had to end the call because I wasnt going to go back and forth. Next time try remedying the issue with accountability instead. Love and Light right back at ya hun.

Feb 06, 2024

This place is heaven on earth! Very intimate and relaxing atmosphere. Cari and her staff are top tier and exudes excellence. I give this establishment 10/10 and recommend all in the Philadelphia area to book an appointment.

Feb 06, 2024

What a beautiful space, like walking into an oasis. It is warm, tranquil and inviting. Cari worked out knots I did not know existed during my Swedish massage. Next time, I will enjoy the sauna. I will return again and again!

Feb 06, 2024

When I found out Cari was a doula several years ago after going to her for my massages I told her if I ever had a baby I would be calling her. Fast forward to this year I contacted her when I found out I was expecting. Having her as a doula made my birth that much more special. From our first meeting to delivery, she was everything I needed and more. She was so supportive (even when I unexpectedly went into labor 2 weeks early). She was able to advocate and speak up for me when I couldn’t. I know I wouldn’t have had followed through w/ my birth plan without her. At my 6 week appt, even my doctor commented on the calming presence she had. Remedy Spa itself is such a calming space and I 100% recommend it for all of your relaxation needs: from massages to facials and even childbirth! Cari is the absolute best.

Feb 06, 2024

Wow, we are so lucky to have this spa in Brewerytown. The staff here are so kind and the environment is so relaxing. I'll definitely be visiting often!