Richmond Serenity Spa

Jan 22, 2025

I’ll be honest I was a little nervous going in after reading so many horrendous reviews but overall I had a decent facial and want to debunk some the comments I saw on here. 1. Professionalism - I thought my facialist was very sweet, made sure I was okay throughout the facial, and was never once rude. 2. Payment - They take cash or credit card and there was no issue that I paid with credit card. 3. Prices / Expectations -A couple things here, it’s true that the prices are not the same on their site. However, they do have a brochure that she referenced when I asked at the beginning of the appointment on the services and prices. It’s $10 more than what their site says so it’s not dramatic but definitely something that would be good to change on their part. Lastly, I love facials and I try to find reasonably priced facials. From my research, SF offers starting prices at $150-$200 without tip and today I didn’t want to spend that much so I did seek out a cheaper option. I believe they start at $90 for the basic European but I went with a higher priced option for $110. I wasn’t expecting any frills or a relaxing “escape” but a decent cleaning of my face. 4. Quality - I definitely felt she put in the works - it wasn’t the gentlest facial I’ve received but I definitely think she performed a good lymphatic drainage to my face. And I will say she cleaned out my black heads - again it wasn’t gentle but I care more for effectiveness. I did not have blotches afterwards either so again, it was effective and not damaging. If I lived near by this place I would probably go back but the back and forth Ubers don’t make it cost effective. I did want to get on here to say she was professional, kind, and accepted my credit card without an attitude :)

Jun 05, 2024

I had a strange experience here. It was unclear which sheet to get under in the bed, so I went under the lowest one. When the massage therapist returned to the room, she had me get up in front of her with hardly any clothes on - she was holding a small blanket up, but stayed in the room. I asked for a Swedish massage, but she gave me a deep tissue massage (which costs more) and knelt on the massage table between my legs at times. Despite the strange introduction to the appointment, I tipped her 17%. She watched as I wrote the tip, and then asked I tip more because she gave me partly deep tissue, which wasn't a massage I even asked for in the first place. I gave her two extra dollars, but I will not be coming again. The massage was good in itself, but I did not feel very safe here.

Feb 05, 2024

Made an appointment 5 weeks in advance, tried to call day off to confirm and no one answered multiple phone calls. They didn’t have our appointment when we showed up and there was no one able to help us unless we waited for someone to come in “later”. Seems like a disorganized business.

Feb 05, 2024

Negative experience! Do not try to book in advance because they do not honor your appointment anyways.

Feb 05, 2024

I got the youth facial from here and though the massage and experience was quite relaxing and nice, I was unimpressed by the high price to which a 20% tip is sort of forcefully added. 140 bucks for a facial at a regular place like that is insane.

Feb 05, 2024

Like other reviewers have written, totally disorganized, didn't write down our appointment, didn't have anyone when we showed up. I think this is store is a front, not a real business. There is no way anyone can be this disorganized and stay in business. Stay away from this place!

Feb 05, 2024

Such a good massage & reasonably priced! Have never had an issue making an appointment

Feb 05, 2024

They expect huge tips and laughed when I asked for a foot massage combo! I will never again go there.

Feb 05, 2023

Good price for the value

Feb 05, 2021

This is my new Massage Place!!! If I could go above 5 stars I would. I’ve already booked an appointment for the next month and with the amazing night of sleep I’m about to have, I’ll probably start making monthly appointments. I got the deep tissue massage and my massage technician was super sensitive to my knots and areas that were a bit more sore or sensitive. She was also the sweetest! I’ve had numerous broken bones and surgeries and the pressure was perfect and fluctuated depending on the area. I spend all day standing and looking down at a computer, she worked out all the kinks and knots in my calves and neck that I didn’t even know I had. The room was the perfect warm and cozy temperature and you get to choose your essential oil sent!! This place did a wonderful job being covid responsible and were very respectful. Love my massage and feel amazing! Thank you thank you!

Feb 05, 2020

I finally made it here and saw Bella. The massage was amazing. She explain to me about the mix-up with my last appointment. I stand corrected which is why I deleted my last comment. She has very strong hands for a tiny lady. I am very pleased with my massage and Bella has a client in me from now on. I will be seeing her weekly. You are my masseuse from now on. Thank you.

Feb 05, 2017

Been here twice first when they opened and again a few months later both experiences were excellent, had the facial. Very kind professional clean

Feb 05, 2017

Had shoulder pain from handy work around the house. The therapist worked on it and I slept well. No pain today! Great strong massage too!