SALON BUZZ

Feb 02, 2025

My friend recently visited Salon Buzz for extensions and color and had a terrible experience. She was quoted $1,600during the consultation for extensions and color and the stylist assured her that was the max price as her deposit was 800 (half of the entire service) . However, she ended up being billed $2,080, with no explanation of why the price was so high until she later at checkout and after they admitted to using half her ordered hair and half more expensive hair without telling her and just charging her. They charged her for extra color work and 24-inch extensions that were never discussed. The color was messed up three times, and they even suggested doing the extensions first without fixing her hair! The manager was rude when she tried to address the issue, and after everything, they only refunded her a small portion of what she had been overcharged. The whole experience was frustrating and unethical.

Jan 08, 2025

If you get your hair done here, I recommend asking the stylist to fully show you every angle of your final look, no matter how quickly they try to get you out of their chair. I’ve gotten my hair cut at this location for 3 years. Most recently, I got a botched haircut from Sophia, who is often praised in the reviews. (Giving an extra star for the other stylists.) I didn’t ask for anything complicated, just some inches off. A few weeks (yikes) later, someone showed me how lopsided the ‘U’ shape of my hair looked from the back. I was mortified I hadn’t noticed! Unfortunately I rewarded it with a generous tip even though Sophia didn’t show me what the back looked like and I trusted her. I went to another salon in the area and they were able to fix it. The stylist also didn’t put the cape over me in the chair so the hair just fell all over me while she cut it, which was unprofessional and has never happened at any other salon. This place is too expensive for this amateur behavior. Maybe it has something to do with stylists being rushed to get customers in and out in 30 minutes, I don’t know. Overall, the energy felt unwelcoming and a bit passive aggressive so I’m taking the hint and my business elsewhere.

Jan 05, 2025

Always the best salon experience. Great location. Beautiful salon. Friendly, professional staff. Everyone is very service oriented. I am extremely dedicated to my stylist. He is outstanding at his craft.

Jan 05, 2025

Jackie always listens and gives her advice on styling. Great experience for years now.

Nov 05, 2024

Salon buzz is always an amazing experience when I go! Most importantly, my time with Alexis. She always makes me feel so confident with every new style I ask for! I encourage anyone in the chicago area to head on down to Salon Buzz on Superior and ask for Alexis! You won’t be disappointed. The most talented hair dresser in the game and such a kind person! Always leave looking fab. If I could give her 6 stars i would! From long layers to cutting a bob, she can do it all!!!!

Nov 05, 2024

This is wonderful salon. Great cuts, rally great colorists. Highly recommend.

Oct 05, 2024

Alexis did an amazing job! Highly recommend! My hair feels so healthy and looks amazing after my haircut and kerastase hair treatment!

Oct 05, 2024

I had my first hair cut in the city here with Alexis and I cannot speak highly enough of my experience. Alexis is a truly talented hair professional and I am so blessed to have received services from her. I love my new hair and will be returning regularly!

Oct 05, 2024

Paul, at Salon Buzz in Chicago, does a great cut because he is a good listener! I have been going to Paul for over 15 years!

Oct 05, 2024

Scott is a great stylist.

Sep 05, 2024

Jackie Duran is so, so talented. I think I’ve been going to her for 16+ years now…? Her cut is gorgeous every single time. She is SO consistent with her quality of work. She’s remarkable, as my hair is difficult to cut without every snip showing. Jackie is calm, patient and SMART. She is a great human being, so I always look forward to seeing her. It’s more than “just a haircut. I’m going to see Jackie.” 😉 Don’t even get me started on PJ’s shampoo! She’s got a gift in those hands. PJ has an intuitive touch when she washes hair, adding a bit of a scalp massage. It makes me stopping blabbing for a minute while the stress melts and pours out of my body. I sound like drama city, I know, but I mean this in all sincerity. Dont’ knock it until you try it! 😉 They make a perfect team.

Sep 05, 2024

Tom was fantastic. He really spent time talking to me about the new hair style I wanted. I love the new hairstyle so much! Thank you!

Aug 05, 2024

Sophia messed up my hair. Don’t go to her- she didn’t listen to me about what I wanted. I even showed her photo. Claire washed my hair but her nails were overgrown it was so disgusting. These people aren’t worth money. Go somewhere else. Sophia gave me the worst hair cut of my life. And they r so dismissive. Worst customer service

Jul 05, 2024

Don’t let a bad review steer you from this place! You have to find the person that best fits your needs. Sam Makaris is my go to for long length haircut and blowout. The staff is really friendly and have very efficient processes. It’s an experience here from check in, to robe change, to tea or glass water to getting a nice hair wash all through the haircut and blowout! Also a bonus that the salon is beautiful inside!

Jul 05, 2024

How can we do a 0 star review??? I got my hair cut last week by Phillip Terriquez at Salon Buzz Gold Coast and this is what I went home with! He hid it well with some curls (must have known he made a mistake) but when I went home from the salon and flat ironed my hair- this is what I saw! I am APALLED and mortified. I know my hair will take 1+ years to get to the point where this will even be able to be attempted to be fixed. Check out the left side- half my hair is CHOPPED. the right and left are UNEVEN and nothing is blended whatsoever. It looks like a 5 year old took kid scissors to my head and charged me $85 for it. worst part of it all was Phil ghosted me when I showed this to him, and I had such a hard time getting a manager to finally call me to try to make things right. Well, once I got a hold of her after many messages, she basically said it was my fault for not noticing it sooner and could not offer any way to fix it. she offered NO apology or remorse and said if I were to even think about posting a review (she brought this up first), she would lie and say she refunded me and tried to fix it- and then she would get my review taken down. I first reached out to Phil and also the salon to try to avoid having to blast them like this as its not my style- but when I got no response or even an apology, I posted this review. save yourself and do NOT go to this salon and especially NOT Phil. I think the only hair practice he got was cutting his barbie's hair when he was a kid??? I've already had 30 responses to my instagram post about this, friends all appalled and offering other recommendations for different salons eager to fix this mess if possible. but I want to save the rest of you. DO NOT GO HERE!!! you will leave mortified and in tears.

Jul 05, 2024

I have been seeing Aracely and Phil for YEARS now. By far the absolute best haircut of my life every time. EVERY. SINGLE. TIME. If you are looking for a stylist who actually understands how to cut curly hair go see them they are truly gods at what they do.

Jun 05, 2024

Excellent service from the second I walked in. Luxurious beautiful salon. Most important left with gorgeous hair.

May 05, 2024

Amazing salon, Amazing staff! Andreas is very very talented! can't wait to go back for more blowout and hair treatements.

May 05, 2024

The salon looks great and I sure felt amazing leaving. Paul did a fantastic job on my hair and gave me exactly what I wanted!

Apr 05, 2024

Duc is simply the best at everything -- color, service, and he's a true friend as well. :)

Apr 05, 2024

Frankie was friendly and gave me a great haircut!

Apr 05, 2024

Gabby is the best! She makes my hair look great. She’s been great at helping my embrace my natural gray. The shampoos are always very relaxing! The salon overall all has a great modern vibe with people that make you feel very welcome!

Mar 05, 2024

I’ve been going to Sophia for haircuts for a couple years now & I never leave disappointed! My hair was dry & full of split ends. The salon is very nice & clean & I will continue to go as long as I can! Everyone is super polite & helpful!

Mar 05, 2024

Nadia is the best colorist. I have been going to her for years. Andreas know exactly what to do with my hair. I don't even have to tell him.

Feb 05, 2024

Tom is the best