Salon Echo

Aug 05, 2024

One of the better pedicures I’ve had.

May 05, 2024

This review is for Salon Echo in Grand Rapids Michigan. Website took me to this site in Chicago which I didn’t realize... Bad haircut and experience. I should have gone to Fantastic Sam’s for a better cut and much less money. Very disappointed

Feb 06, 2024

Great salon. Love the entire staff. Have had hair cuts, massages, mani/pedis, wraps, waxes, facial, makeup - Everything has been on point. Sad when the inevitable day comes that I have to move. But wanted to get this in for anyone considering going. They have water if you need!

Feb 06, 2024

David is amazing for both haircut and highlights. I am so happy with the results after a few months😊 I also loved the ambiance and atmosphere of this place. I will definitely come back again! Thank you 🤍

Feb 06, 2024

Firoza did an amazing job with my pedicure. Really friendly staff. Will be back!

Feb 06, 2024

Great Staff. Way overpriced

Feb 06, 2024

Had my first procedure at Salon Echo today. I haven't had a facial in a while, but put my skin into Margo's capable hands and was not disappointed. We talked through my skin care and issues and she customized a facial for me. I have rosacea and so facials can sometimes leave my face inflamed. That was not the case here. My skin looks fabulous: dewy, calm and clear. The hand and arm massage was also lovely. I also am sensitive to scents - strong scents natural and otherwise can cause migraines - and Margo was careful that none of the product used would not cause me any problems. I also appreciate that the products used don't contain nasty chemicals. Finally, the prices are very reasonable. I am looking forward to my next facial at Echo!

Feb 06, 2024

I went in here once a d was treated very kindly. The nail tech who did my nails was very sweet and talked to me like human being, no. I will be going back here soon.

Feb 06, 2024

I’ve enjoyed the few experiences I’ve had here. David is great.

Feb 06, 2024

Maria is my hair whisperer - never have I ever had color done as good as Maria does it. She's incredibly intelligent and knows EXACTLY the way my hair needs to be highlighted and how and where lighter tones are needed in the under parts of my hair. The sun bleaches my top hair in the summer and it's always so difficult to make it look balanced but Maria gets it. Couldn't be happier! Plus her salon is Aveda and the products are icing on an already delicious cake. Have purchased skin care from a local organic line sold here as well and my face is sooooo happy! Thank you, Maria!!!!

Feb 06, 2024

Maria was incredibly nice, but the haircut I got was nothing like what I described or asked for. Be prepared to bring lots reference photos.

Feb 06, 2023

Great 1st Time ! Senior Citizen Discount - Top Quality Hairdresser styled my hair - David. Excellent.

Feb 06, 2023

Great services provided by knowledgeable and friendly staff.

Feb 06, 2023

I was thrilled to discover a holistic salon just steps from my apartment, and now that I've had two nail appointments with Firuza I'm sold. Before my no-chip mani and pedicure she confirmed how much time I had to spend with her, and when she knew I wasn't in a rush proceeded to give me the most careful, perfect manicure. It lasted three weeks with absolutely no chips, and could have gone longer if my nails hadn't started to grow out. When it was time to remove the gel, her process was very gentle and left my natural nails looking great.

Feb 06, 2023

The best back facial treatment and mini facial experience. Very reasonable price for the 1.5 hours of service I receive. Margot is absolutely amazing! I made sure to book another appointment with her asap. Margot is their golden ticket. As long as she’s there they will continue to gain new clients.

Feb 06, 2022

I have been getting my hair cut here for YEARS (see below), but recently also tried a brow wax with Margot - it was a hit and I’m officially switching from Benefit! She was so nice, of course professional, did an AMAZING and painless job, topping off with some beautifully scented moisturizers. So so so looking forward to my next appointment, and maybe even trying a facial with her :) If you’re interested in a haircut, I cannot recommend this place enough! I tell everyone I know to go here. I’ve done men’s long hair cuts, short hair, different styles, made up my own, highlights, full double process platinum blonde, all has been fantastic (even better than my old pricey salon in NYC)! I always see Maria or Sarah, but talk to the receptionist about what kind of style you’re looking for and they can match you with the stylist for you :)

Feb 06, 2022

I used to be a once a year haircut kinda gal, but once Maria started cutting my hair things changed. I never knew what it was to have a good haircut... scratch that...a GREAT haircut. I go regularly so I can have gorgeous bouncy hair all the time, and with a head of hair as heavy as mine that's not easy; it's all in the cut. Highly recommend for the skills of the stylist, the front desk staff is always delightful and you cannot find a better massage in the city...Phiwan FTW.

Feb 06, 2022

Stylist was great. I paid, tried scheduling a followup but the woman up front couldn’t figure out how to work the schedule. I waited 10 minutes. After leaving, I received a voice message from the owner that I left without paying. The owner called again while I was still biking home (before I heard the first message), demanding my debit card. She called the second time from a blocked number. I checked my bank account and saw a pending withdrawal, and told her I had been charged. She said that *I* needed to be patient and she would check. I asked if she had really called twice and accused me of leaving without paying before she checked. She demanded that I provide a confirmation number from my bank. I received several more calls and another voicemail finally that the payment appeared to have gone through. I don’t plan to return. What a fantastic way to turn off new clients — by harassing and haranguing them and making false accusations repeatedly.

Feb 06, 2021

I adored Salon Echo with my stylist Pear. When I worked with Pear, she was very detailed in communicating what the final product would look like. She communicated length based on what it would look like in the back and front prior to haircut. I went into the salon today and discovered that I really missed Pear's communication style. Most new stylists when someone is new in their chair get a 15 minute consultation. I timed mine and it was 9 minutes. I was disappointed at how my hair turned out after cut. Unfortunately, because I got emotional (yes full disclosure I went into the bathroom and cried- I know silly right? Because hair grows back) the owner said my consultation had been thorough and very lengthy and the failure of communication was on me. Which I agree to disagree. Then I asked to know how to style it considering it was cut in a way I'm not used to. I thought I was getting one length and it did not turn out that way. The owner said I needed to style my own hair to get it the way I wanted because I was being challenging for speaking up. Which was interesting because it could have been a learning lesson for all: that in the future, length of haircuts be communicated for the end result with front and back communication. Pear was an extremely good communicator. And although, the new stylist should not take personal offense but I am someone whose career requires my hair to look somewhat similar consistently in order for me to book work. And I saw it wouldn't pass my ability to be hired with my current headshots and upcoming booking agent opportunities. And that's why I cried because I saw loss of income on top of just not at all what I thought I was going to be getting. But I think the hair stylist took offense that I was upset because I was upset at her art. Although I can appreciate that salon echo treats their client's hair as art and goes to that level of service, I was pretty saddened that a salon I have loved my interactions ended with " you are being challenging" because I spoke up I didn't like it and wanted a win-win resolution. And although its a learning lesson for all involved as everyone is always evolving in communication and craft, I did unsubscribe from their mailing list as I will not be returning. I'm sure with Salon Echo's amazing reviews on this platform, the owner won't miss my business, but I do think it would be wise to reflect on how this situation could have been better. That being said, I do thank Salon Echo for this communication blunder because its given me more in value for my content as a speaker and corporate communicator on how better communication and customer service can be redeemed if the place of business continues to listen. Thank you for this experience. EDIT NOTE: In response to this business's reply, I did not say she was a bad stylist and insult her intelligence. I can appreciate the effort in having healthy hair. I merely said I didn't like the work and was hoping for more texturizing. Your stylist used the term blunt cut which I had to google when I got home because I did not know what the term meant. And I did in fact get a blunt cut and it was not the vision I had for my hair. Lesson learned that sometimes terminology you don't know determines what you get. Also, I've never had a blunt cut my entire life and know how to style layers very well. Requiring me to style my own hair after never having a cut like that, was a struggle and felt a bit cruel as your team watched me struggle. You go to the salon to feel empowered and look your best. And the experience as a customer did not feel so great. And that's why I wrote a review and gave one star. In communication blunders, there are always things to learn for both parties involved and as a customer, I learned some valuable takeaways from the experience and if you choose to not learn valuable takeaways from the experience that's your choice. I can appreciate the effort in making sure my hair looked as healthy as it can be! But listening to resolve it so I felt like it was something I loved would have worked wonders.

Feb 06, 2021

Pear was amazing! She spent so much time making sure my blunt cut was precise. Plus she was great to talk to! They also asked me to use hand sanitizer and took my temp, which are great business practices during COVID. Already planning my next visit.

Feb 06, 2020

Absolutely fantastic! Everyone is so nice and extremely knowledgeable! After moving a long distance away from my hometown (where the same salon has done my hair for the past 20+ years), I was eager to find someone I felt I could trust to take care of my hair and beauty maintenance. I am so thankful I found that level of expertise, guidance, and honesty in Salon Echo!

Feb 06, 2020

Been going here for haircuts and eyebrow waxing for almost 2 years now! I love the staff and I'm always satisfied with how I look!

Feb 06, 2020

Color and cut were great but this in NOT the place to do hair for your wedding even with consultation prior. Walked out a complete mess the morning of my wedding. Very disappointing!

Feb 06, 2020

I always love my facial time with Jessica. She works wonders, and then gives me skincare advice and tips too that don't break my wallet and seriously help me in between visits.

Feb 06, 2020

Jessica does the best brows in the biz. I even got my boyfriend to get his done!!