Serenity Spa & Facials Raleigh

Jan 29, 2025

My experience at this establishment has been a nightmare. From being triple billed for first appointment (had to get refund), appointments changed because that one was taken , sorry. Text messages with incorrect information. Stern emails about making appointment addressed to someone not me. Hard sell for the package. Trying to say no was.. uncomfortable. Retuned the skin care package and discontinued the package 2 days after purchasing. Now I’m told no refunds. Staff person never said that. On the 2 occasions I was there. I never received a receipt. I’m now stuck with a big charge on my credit card with nothing to show for it. I don’t know why they are so mean… I received a response from the owner. It said they would resolve the issue. But the response seems to have been deleted..? I wondered if they were going to try to get the refund for me.

Jan 08, 2025

Excellent care and support. I have signed up for 12 treatments; I’m looking forward to their continued care!!

Jan 05, 2025

Highly recommend Katrina! I had no idea what to expect. They scan your face (my scans were scary lol) and after the facial explain the scans. Katrina was amazing! She focused on hydration and dead skin removal. I have not been so relaxed in a long time! My face feels fabulous! I recommend you go try it!

Jan 05, 2025

I love this place! It’s the best facial treatment I had in a long time! I highly recommend it!

Jan 05, 2025

Katrina is really great I had a grat facial and this is a great spa I like the place

Jan 05, 2025

Sia was great!! I had the most relaxing experience in getting my facial today. I must come again!! Thank you for a wonderful experience.

Dec 05, 2024

Great facial! It was extremely relaxing, with educated practitioners, and Sol was really helpful to me in navigating pricing and packages.

Dec 05, 2024

Had a great relaxing facial!

Dec 05, 2024

Had the best time here for my birthday facial! The staff is sweet and the office is nice and clean, will definitely be back!

Dec 05, 2024

I did the hydra facial today and it was so relaxing and the skin analysis techniques they have for each person is very unique and spellbound . I got it for very good price as a first person come in and it is amazing ambience .

Dec 05, 2024

I had a wonderful facial experience with Samantha today at Serenity Spa. She was very professional, knowledgable, and gentle. I did not want my facial to end. The manager was very warm and welcoming. I learned a lot about my skin and how to improve it.

Dec 05, 2024

I had the most amazing facial at Serenity Esthetics. The staff was very friendly and helpful and very knowledgeable about all skin types. I would highly recommend them.

Dec 05, 2024

My Facial from Samantha was Absolutely Awesome!! My skin is glowing spots are gone and skin feels tighter! Definitely 10/10! And Sol was WONDERIFUL excellent customer service!! I'll be back!!!

Dec 05, 2024

Samantha did nice job. Informative facial analysis.

Dec 05, 2024

Samantha was excellent. Very relaxing and beneficial. Everyone very knowledgeable and kind.

Dec 05, 2024

They do a great custom facial. Samantha was great and the technology is beyond anything I knew existed. The focus is on skin health and knowledge not just beauty.

Dec 05, 2024

This was the best facial I have ever experienced. Highly recommended

Dec 05, 2024

Very nice staff and service… very happy with my visit

Dec 05, 2024

Very nice, elegant and professional spa. Would highly recommend them to every person I come in contact with

Dec 05, 2024

Very relaxing first facial. I’ve signed up for 12 facials. Looking forward to being able to document progress!

Dec 05, 2024

Wonderful experience!! Amazing to see my skin from the scanner. Such a great experience, I will be coming back every month!

Dec 05, 2024

Wonderfully friendly, helpful, and not pushy about you signing up or getting products.

Nov 05, 2024

Their service was amazing!!

Nov 05, 2024

They are scammers!!!! Noone answers the phone and was at salon when I showed up for appt. And they charged my card

Nov 05, 2024

Yikes on bikes.... this place was a disaster and I didn't even see the building.. I scheduled a same day appointment online. I was called and rescheduled for the following day (Tuesday). I received 5 calls on Tuesday and one voicemail to change the appointment time. I called back and whomever answered told me they already talked to me and changed my appointment to Thursday... After asking me 4 times (I wish I was kidding) if I was sure that we had not talked and me confirming we had not, she asked if I COULD change it to Thursday. When I said Thursday would not work for me, she replied "at all?!" All of this just to try to schedule...

Oct 05, 2024

A lovely place! The people are really nice and they take care of everything. The treatment was great and the therapist was very professional

Oct 05, 2024

Had a wonderful and relaxing experience! face feels wonderful!!

Oct 05, 2024

I loved my experience, very detailed and in-depth exam. Then customized it completely to what my skin needed. Looked and felt great after.

Oct 05, 2024

I really enjoyed the environment and also Ann is a great skin care professional. She made me feel very relaxed and also inform what’s going on next.

Oct 05, 2024

It is really welcoming and the service is top notch h and very comfortable

Oct 05, 2024

Thank you Ben for your kind service and trying so hard to accommodate me, I really do appreciate you ❤️

Oct 05, 2024

The staff is really nice. I feel welcome. I love how my face feels after each facial and the products are super . I love the way my face feels and looks… 😊

Oct 05, 2024

Very nice people good service

Oct 05, 2024

Wonderful experience! Benjamin and Sammie were so warm and friendly. Facial was relaxing and skin glowed!