Spa Adolphus

Jan 05, 2025

Excellent environment and customer service. My massage was heavenly and the spa vibes were exactly what I needed to relax!

Sep 05, 2024

I paid $578.10 for a couples massage with a hand and foot add on, and while it was very nice, my husband and I were shorted by at least 10 minutes for our couples massage (so 20 minutes if you put both massages together). Considering how much the spa cost that was very disappointing. Our Massuse’s were kind and did a good job, we just feel that they were in a rush to be done for the day. We got there early to enjoy the relaxation room and so they started early, we were totally okay with that. I had added on a foot and hand treatment (I thought it was going to be extra massaging on the feet and hands but really it was just exfoliating scrub I did myself on my hands and they did the exfoliating on the feet.) I know sometimes it can feel like a massage goes by quickly. My husband and I took a selfie in the couples massage room several minutes before the massuses came in, they took time to explain what we already knew we were getting and then started. We then took a photo at least 10 minutes after when we went back to the relaxation room and there is only a 55 minute time difference on the photos. We know for sure we only received a 40 min massage MAX each, I know 10 minutes per massage may not seem like much but it was so expensive for me to save up for this, so for me, every minute counted. I tried to tell the hotel, twice, I emailed the spa, no response. I don’t like leaving bad reviews, I wanted to give them the opportunity to make it right. But they didn’t. This is why they get 1 star, it would have been 4 or 5 if they reimbursed me for the lost time or at least attempted something to correct the error. Edit: The Manager Amy called me back and made it right. I have adjusted the review to 3 stars because of the excellent customer service from her. The facility is beautiful and hopefully what happened is very out of the norm.

Aug 05, 2024

I hate to leave a bad review but their tactics are verging on, if not, fully predatory. A little under 2 hours and $1,200 later, we were LESS than impressed. I got a 50 minute massage and a 50 minute facial, my husband got a 100 minute massage. We were in the same room together during our services. 50 minute massage was more like 35 since the therapist was walking across the room, at multiple times, during the massage to get more product. Same with the facial. The aesthetician was decent, the massage therapist was very mediocre, at best. I have never had a massage therapist or an aesthetician leave me sitting while they go get product or find tools elsewhere in the room. This always within arms reach on a cart. Spa days are a luxury and I expect to pay a premium, especially at a luxury hotel, but I don’t expect to feel taken advantage of.

Jul 05, 2024

A great way to spend the day getting pampered. This spa rivals spas I’ve been to in Vegas. Very friendly staff. Worth the price to spoil yourself.

Jul 05, 2024

Best spa experience I've ever had, won't go anywhere else!

Jul 05, 2024

First time spa experience was the greatest! Will definitely go back

Jul 05, 2024

HAND DOWN 5 STARS A MUST DO.... THIS FACILITY REALY ENGAGEDWITH THEI6CLIENTS FOR OUTSTANDING COUSTMER SERVICE AND MY MELI COULDN'T HAVE BEEN ANY SWEETER!

Jul 05, 2024

Had a great experience! Great customer service ask for Meli!

Jul 05, 2024

I had a very good experience when I came to this spa. Mel was amazing and took very good care of me. Outstanding

Jul 05, 2024

Melissa Balderas was my esthetician and was amazing! I booked a massage with her for next week! I love the adolphus hotel spa

Jul 05, 2024

My experience at Spa Adolphus was exceptional. My massage with Melissa was excellent, so relaxing.

Jul 05, 2024

My experience at the Spa was wonderful. From the moment we stepped off the elevators we could smell the relaxation of calm immediately. Amy, the Spa Director was so wonderful and made us feel like we were the only priority she had for the day. Took great care of us and our couples massage with Pam, Travis and our couples facial with Melissa and Tori was amazing. I cannot wait to go back.

Jul 05, 2024

Please stop now and book a facial with Mel. She made me feel so beautiful and the experience was top of the line. She was amazing and such a beautiful soul. You will not be disappointed.

Jul 05, 2024

Terrible experience. Had three treatments. The first one, the massage, was nice. But it went down hill from there. They booked my pedicure in the middle (strange in my experience but ok) and the tech forgot to come get me out of the relaxation room. I finally went to the front desk after about 20 minutes and she took me back. The tech ended up giving me a rushed, horrible pedicure with no massage or anything. Really it was just a polish change. Her phone rang the whole time which was not relaxing or appropriate for a high end spa. I had to do gel polish since I was about to get in a bed for my facial for which they charged me an additional $50. In the end the nail tech was so late that my facial was cut short by like 20 minutes. I still got charged full price for both treatments, nearly $700, and they made me tip the nail tech 20% even though it was a genuinely bad experience that about ruined my facial too. Twice they told me they would discount my bill, but it never happened. Showed up on my credit card at full price including the above mentioned gratuity.

Jul 05, 2024

The Spa is an oasis!!! Melissa’s hydrating facial offers exceptional service with a personalized approach, ensuring a deeply relaxing and effective treatment. Her expertise and attention to detail left my skin feeling soft, refreshed, and rejuvenated. Highly recommended for noticeable skin improvements.

Jul 05, 2024

We recently stayed at the Adolphus and had no idea they had a spa until I happened to share an elevator ride with the manager, Manny. He enthusiastically recommended the spa, suggesting we at least stop by to take a look. His approach was warm and inviting, not at all pushy, which intrigued us. Later that day, my husband and I decided to check it out and ended up booking reservations. I have to say, it was the best massage I've ever experienced. The service was exceptional, and while the amenities were somewhat limited, the quality of the massage more than made up for it. We will definitely be returning soon!

Jul 05, 2024

Went to the SPA for a me day. It was amazing, working out 24/7 the deep tissue was the way a go. The workers were amazing soon as you walk in greeted by Manny and his boss AMY comes out and makes it even welcoming. I will recommend it and be back soon.

Jun 05, 2024

عالییییی بهترینیییییییی خانم غلامی عزیز

Jun 05, 2024

I never leave reviews unless they are positive, but my experience here left me feeling I wasted so much money. I have been to other spas in the area and feel that what the Adolphus Spa offers is extremely lack luster not worth the price tag. This, however, is not the only reason why I am leaving a 1-star review. When I first walked in, I was greeted by a woman who was very kind however, I could tell there was something off and after a few exchanges, she had shared with me some devastating personal news she was going through. Of course, my heart hurt for her but the first thought in my mind was, why is she working if she is going through something so awful? Selfishly, (I hate to add this part) I am also there to de-stress with a massage, and it left me feeling just terrible for her thus causing myself even more stress because I wanted to take time and empathize with her for what she was going through but was also about to have my appointment start. She then gave me a tour of the spa and I noticed in the changing rooms there is no toiletries, feminine products, or even a blow dryer to use after you shower. Even most gyms would have some sort of toiletries for guests to use without having to ask. She also asked me if I wanted shower shoes or if I wanted to wear my own and to me, it doesn't need to be a question, just ask for my size when I check in and give them to me before going into the changing room? She said she would leave them outside the door and to me, feels very off. I then go into the waiting room where it just looks like an outdated hotel lobby seating area, before going into my massage. The masseuse came and got me, and she was nice but I was disappointed in the massage rooms with how outdated they were and mine even had a lot of light, so it was really hard to relax. The massage itself was just fine and why I added some stars because at least the service I went in for left me feeling relaxed by the end. Once it was time to check out and leave, it seemed as though the front desk worker was having a hard time getting my partial gift card to go through and eventually asked me to get behind the computer, go through her email and try and get the payment link open myself. It was extremely awkward and unprofessional. $233 later, I left and just did not feel like the quality I got was remotely worth the cost. I think they need to seriously update their spa, offer more amenities (Like the Joule spa for example) and offer better training for staff if they are going to charge what they do. I hate that I am leaving this review, but the experience overall was really rough, and I think its worth noting for future guests.

May 05, 2024

Me and my husband visited yesterday for my 30th birthday and had booked a couples massage. We really love how attentive they were and we felt like it was really clean and everyone we had spoken to was very professional. 💓

May 05, 2024

They had a great team and all their services were top notch! Prices were a little higher than expected but for what we got it was definitely worth it!

Feb 05, 2024

As a avid spa goer I was definitely disappointed in the Adolphus Spa. Check in was a little awkward. Receptionist said she would bring my spa shoes and leave them outside the changing room. It would make more sense to have them when I disrobed. So this process left me taking a show without shoes. Not very sanitary. Especially since the shower was not clean. My spa shoes were left outside the door, I tripped on them as I stepped out. Brown shoes on a brown floor. 🙄 The towels were is really bad shape. Literally looked like cleaning rags. They were faded with holes in them. *pictures attached. The spa was really lacking in the little touches that make it feel like a spa. Changing rooms, bathroom was very sterile and cold. No decor, art, flowers, plants. It definitely felt like being in a cheep hotel room and not a spa. Let's talk about amenities in the spa lounge. Your choice was water or hot tea. No snacks or fruit. Every Luxury spa in Dallas offers a complimentary glass of champagne or mimosa. Then there was a female guest that was completely nude in the coed relaxation lounge. This was bizarre to say the least. The only good thing about my Adolphus Spa experience was my therapist Travis. He was professional and made me feel relaxed. If you are looking for a Spa Experience I wouldn't recommend the Adolphus. Paying $300+ for a massage with no spa experience was not worth it. For what I got, I could have gone to massage envy.

Feb 05, 2024

Booked a therapeutic session and decided to try cupping. Melissa did a great job explaining the treatment to me. Can honestly say I have never had a massage like that before and will be back for another cupping session, very soon! Absolutely loved it and Melissa did an amazing job!

Feb 05, 2024

Great location, received vaulted, the spa/hotel validated our parking, the accommodations and waiting room were relaxing and included complimentary bubbles while we waited. The pool, food and bar topped off our experience. The spa added gratuity automatically instead of giving us the option or notifying us.

Feb 05, 2024

Highly recommend Pam at Spa Adolphus! Beautiful spa in a beautiful hotel!!

Feb 05, 2024

I had an amazing experience with Meli At the spa!!! It was incredible!! I can’t wait to go again!!

Feb 05, 2024

I recently visited this spa, and the experience was truly exceptional. My masseuse, Melissa, demonstrated a perfect blend of skill and intuition, providing a deeply relaxing and rejuvenating massage. Their attention to detail and ability to tailor the treatment to individual needs truly set this spa apart. I left feeling not only physically renewed but also with a profound sense of tranquility. I highly recommend this spa for anyone seeking a top-notch massage experience.

Feb 05, 2024

My husband and I went for a couples massage and it was not very good. They seemed to be in a hurry and didn't seem to care to be there. The price they charge is outrageous for what we received.

Feb 05, 2024

My husband got a facial. I got a pedicure. We both agreed that the services were just average and nothing special. The atmosphere also was nothing special. What was most upsetting to us was we felt like we were taken advantage of. Both technicians added things on to our services without asking us. So, we ended up getting $120 in “add-ons”without our permission. This made us feel scammed and taken advantage of. When we said something to the spa desk manager, he didn’t do anything to try to make it right. When we talked to the front desk of the hotel they said they would look into it, but never followed up with us. No one did anything to make it right or reimburse us. It was all talk and no action. This shows that they really don’t care about their customers. They may respond to this review, but please know it’s just to save face because they have shown by their actions that they do not care. Please take this as a warning and go somewhere else! UPDATE- After about a month of communication with them, they finally refunded the $120.00. However, they did not want to. They told us to take our review down, but I am still leaving it up because I think it’s important that people be aware of their dishonest business practices.

Feb 05, 2024

My wife and I came for our anniversary and the Spa Director, Amy B, made sure that we were well taken care of. Our treatments were great, staff was friendly and we left feeling special and relaxed. We can’t wait for our next spa day!

Feb 05, 2024

My wife and I take one vacation a year on our anniversary and we have chosen to stay at the Adolphus for the past 4 years. The hotel is amazing and we absolutely love it. We decided this year to try the spa for the first time as we normally go to he The Joule for our massage needs when in Dallas. I made reservations over the phone for a 50 minute couples massage and added a facial for both of us a couple days before our appointment. Upon arrival everything was great. The person at the front desk showed us to our changing rooms and we met up shortly after in the waiting area and sipped on fruit water while we waited. The two ladies performing our facials met us in the waiting area and escorted us to the room. The were both very nice and spent the first ten minutes explaining what they were going to do and attempting to upsell us on multiple add ons. We both added a scalp massage. The lady performing my facial massaged my face for about 30 seconds before applying some lotion. 5 minutes went by while she was off in the corner doing something else. She came back and massaged my scalp for about 20 seconds and went back over in the corner for another few minutes. I kept thinking she was getting ready to start and then she said ok that's it. I was very confused. She worked on me for less than a minute in the 30 minutes we were in there. I told myself to hold all the complaints until after my massage as I didn't want to be worked up and ruin my massage. We were returned to the waiting room and my wife complained as well about the extremely short scalp massage. Her facial was good and included multiple different liquids being applied. I told her not to worry about my issues or her short scalp massage as we would get it fixed after our massage. We waited about 5 minutes and the ladies performing our massage came in and discussed our intentions before escorting us to the massage room. When the massage started I heard what sounded like my masseuse putting on latex gloves. I thought "no way!" .. theres no way I'm about to get a massage from someone wearing gloves. We get massages all the time .. this is a first. I'm not a dirty person so I don't know what this is about. Sure enough she is wearing gloves! She proceeded to give me a sub par light pressure massage while raking latex gloves across my skin though I asked for a harder pressure at least 10 times during the massage. For 50 minutes I was counting the seconds until it ended as it was uncomfortable and miserable. I would have complained much sooner but I didn't want to ruin my wife's massage. When it was over I rushed to get dressed and headed to desk let them know my displeasure. It must be noted that my wife said her massage was decent (7/10). I let the receptionist know that my massage was the worst ever done by a person with medical gloves on and she proceeded to say it was "standard practice" for some masseuses to wear gloves. I told she was lying and this is not by any means standard practice. I let her know also that my facial was a joke and the lady worked on me for less than a minute while my wife's facial was hands on for 30. She said that was normal as well. I asked for the manager and she had already gone home for the day. Then came the bill.. $1200!!!! I said there is no way I'm paying $1200 for a medical glove massage and 50 second facial.. but they had already run my card. Ok well no tip then but too late they already added 22%. I went down to the front desk but the hotel manager said the spa is separate from the hotel and he couldn't help. I went back the next day twice but the manager was not available either time and we had to leave.. I sent an email and left a voicemail after leaving the hotel and no one ever got back to me. Don't waste your time here. This place is a joke. Go to the Joule or the Crescent. They had many opportunities to make it right but chose to ignore.

Feb 05, 2024

Outstanding!! My therapist (Melissa) provided such an amazing and peaceful experience for me. It was my first time receiving a scalp massage and it left me feeling so relaxed!! Melissa also used a CBD balm that added an extra layer of relaxation, leaving me feeling rejuvenated!

Feb 05, 2024

Spa ambiance was very relaxing and my massage by Melissa was Great!! She was very professional and I will go back for a massage and facial. Great customer service

Feb 05, 2024

The people were nice, but the overall experience does not compare to some of the other high-priced spas in Dallas. The lack of amenities and a true relaxation room prevent this from being a repeat visit.

Feb 05, 2024

Was able to visit the spa on my last trip to Dallas. Purchased a cologne and get compliments every time I wear it. Melissa did an amazing job. By far the best massage I've ever had. The Spa director Amy took time out of her day to show me the barber shop and was able to get a quick haircut as well. Highly recommend this spa and barber shop to all my friends.

Feb 05, 2024

Was having a crisis and Mani was particularly helpful! They do offer blowouts, makeup application and have a nice resting room you can hang out in if you have an appointment with the spa

Feb 05, 2024

this is my first experience with the Spa Adolphus and it was wonderful. The staff was welcoming and helpful. The esthetician providing my facial was excellent! She explained the items she was using and the processes as well. The Relaxation room was lovely and calming and the facial room was immaculate and calming as well. I will definitely return in the near future to have another experience!