Spa Nordstrom - NorthPark Center

Nov 06, 2024

I paid $300 for a facial and a manicure. Neither of which were good or worth the price. The spa itself was also dingy and dirty. The service providers didn’t seem to be very professional. They didn’t offer a water or anything to drink either. Don’t waste your money. Just an FYI: I paid for a luxe mani and all she did was remove my old polish and paint the new polish. I paid for the best customized facial and there was no extraction and wasn’t any better off than when I walked in.

Sep 06, 2024

This review is for the Spa! The customer service (front desk), supposedly Manager, Rya, Nail Tech, Ariel...all TOTALLY UNPROFESSIONAL!! I was hung up on for asking for an email address! Called back, spoke with Rya, who refused to give me the email address of the director of the spa. She stated, "I need to know why you need the email address, cause we don't give out email addresses." I then said, "that's funny cause I was just given the email address of the general manager!" Let's see if the General Manager of Nordstrom replies to the email I'm sending!! ( my rating is NO star, had to give 1 star to post review)

Feb 06, 2024

i LOVED my massage therapist but the price was a lot for not much other luxury experience.

Feb 06, 2023

Love coming here Wonderful staff

Feb 06, 2023

Vanna who works at Nordstrom in the Chanel beauty area is the absolute best! I was in a pinch, and she did my makeup which looked amazing and I got a million compliments, sold me the best products and I could not be happier. I had a wonderful high school reunion and felt great about myself because of her! Thank you so much!

Feb 06, 2022

Great experience here!

Feb 06, 2022

I came here for my cosmetology class on a field trip and I would definitely come back and get a service done here. The atmosphere was so calming and relaxing. Thank you for having us

Feb 06, 2022

I came here yesterday from my high school on a field trip, this place is very relaxing and professional. I would definitely come again on my own to get a service done. Theres great communication from everyone here.

Feb 06, 2022

I gave them these starts because it so professional they have good customer service every friendly and every helpful

Feb 06, 2022

Have been coming here for many years. The management and facility have gone downhill since this past year. Had an appointment message, did not get a confirmation call. I arrived 15mins early, only learning that they told me a different appointment time and I was late. The message therapist told me that their manage is managing 3 different departments there. Everyone else quit and their pay got cut. They also had the wrong information in the computer with some other person's phone number. Seems like they need to get their act together. What a huge disappointment, won't be back anytime soon.

Feb 06, 2022

I drove 40 minutes to my massage appointment because I prefer spa Nordstrom. I was in the spa waiting on my appointment and was told that the massage therapist would not be coming in today. I am just disappointed and wish they would have communicated this before my appointment time.

Feb 06, 2022

Worst customer experience I’ve ever had. I was looking to purchase a perfume for Christmas for my sister in law. I just wanted to get her a perfume box set because I honestly don’t know her that well and just know she cares about material looks/looking mainstream rich. This older woman who’s either Persian or Arab came over to ask if I needed help, and she proceeded to ask if I was interested in smelling the Louboutin perfumes they had, and it was the last day they would have it for sale. While she was preparing a perfume stick, she asked what my budget was, I said around $150, and then she stopped being friendly and smiling, and stopped exactly what she was doing and said this is $300. This felt extremely rude, not only to me and my friend who was shopping there with me. The level of customer service then went down hill the entire time. She didn’t seem as interested, and just tried to upsell me the highest bottle she think she could. I won’t ever go again to Nordstrom in person to shop, I’ll just shop online instead or go to another department store that has sales associate who are nice and care about customer service.

Feb 06, 2021

I like the atmosphere here and staff has always been nice and welcoming but unfortunately their services don't match the prices you pay. They lack the level of attention, cleanness and skillset that you'd expect for a $90 manicure but instead I left with a very bad and uneven nail polish that is already peeling off a day after, not even a drop of lotion on my hands, dry hands from their cheap and chemical acetone, and 1 hour and half minutes of my life getting the manicure while getting poked by a wooden stick to clean up the polish around my nails where other salons use a soft brush and acetone to do the same job. I believe what I got could have been done at home by me for free or a cheap spa for $20.

Feb 06, 2021

Like spa Nordstrom cool place little bute

Feb 06, 2021

Professional & relaxing.

Feb 06, 2021

Tienen muy buenas marcas

Feb 06, 2021

Was not able to get an appointment, staff was friendly though. Felt they could have been more helpful.

Feb 06, 2020

Absolutely the rudest customer service i’ve ever experienced. I would not give my money to this place. While trying to figure out the service I wanted, the lady at the front proceeded to tell me, “Why don’t I help you, we don’t have any appointments open. Buh bye.” The website is very misleading and makes it like they accept walk ins. I feel embarrassed by the treatment I have received and will never bring my hard-earned money there.

Feb 06, 2020

Had fun. Great staff

Feb 06, 2020

I booked a stone massage. I was very lucky to have a massage by Jane. She is so worth every penny. One of the best massages I have ever had. Booked another appt.

Feb 06, 2020

I love my time here at Spa Nordstrom - Special praise to Claudia, my nail technician, who is meticulous, approachable, and attentive :)))))

Feb 06, 2020

Luxury at it's best. The Spa at Nordstrom is tucked away on the second level. Behind the sound proof doors, and in the treatment areas, there is a peaceful oasis. The staff is always kind and accommodating. Appointments are required but they can often fit you in with little notice - I've booked only 12hrs in advance before. Full range spa services with individual massage rooms. There's a unisex changing area with stalls and lockers. Plus a relaxing, phone free lounge Haven't had a bad experience yet. Highly recommended.

Feb 06, 2020

Stephanie gave me a phenomenal facial experience! And Co worked wonders on my toes and fingers!

Feb 06, 2020

The best experience.

Feb 06, 2020

The service was EXCELLENT! Nordstrom SPA is a quiet Paradise!

Feb 06, 2020

技術本位