The Ritz-Carlton Spa, Chicago

Jan 22, 2025

Amazing experience and service.One of the best Massages I have had. My only go to Massage when in Chicago. Great knowledge staff

Jan 22, 2025

The SPA is friendly clean and good service.

Dec 05, 2024

Fantastic facial. I have sensitive skin and the esthetician provided great recommendations on what would help. Loved the oxygen mask after extractions. Looking forward to coming back.

Dec 05, 2024

Had such a wonderful massage at the Ritz spa! Can’t recommend it enough!

Dec 05, 2024

Wonderful experience!

Nov 05, 2024

You can not call that a spa! The place is just awful and it needs an urgent renovation. We couldn’t even relax for a bit after the massage because the relaxation room has 4 chairs and it was full. Very unpleasant experience.

Oct 05, 2024

If “0” stars were an option, that would be my rating. Appalling standard of cleanliness, dirty sheets, unkept leisure areas, etc. Clearly mismanaged and nowhere near the expectations I have as a seasoned Ritz patron.

Aug 05, 2024

I recently had the misfortune of staying at a four-star hotel that, despite its outward appearance of luxury, is plagued by serious internal issues. The spa owner, who is supposed to be a cornerstone of this establishment’s high standards, has exhibited shockingly poor management and ethical practices. It's appalling to learn that while the owner indulges in lavish personal vacations (including an extended months long trip to Peru), employees are left without their rightful wages! This gross mismanagement not only reflects poorly on the spa but also casts a shadow over the entire hotel's reputation. It's clear that the priorities here are skewed—personal extravagance over fair treatment of staff. For a place that promises relaxation and rejuvenation, it’s deeply disappointing to see the operational side so corrupt. Guests, beware: behind the glitz and glamour, there’s a troubling reality of financial mismanagement and disregard for basic employee rights.

Aug 05, 2024

The best facial I had ever! Daniela was amazing! The massage was so good. The products are very good and small wonderful. I give it a 10/10

Jul 05, 2024

Disappointing Mother's Day Experience I visited the spa on Sunday, May 12th, for a Mother's Day massage and facial arranged by my husband. Unfortunately, the experience was far from satisfactory, making my first Mother's Day out of state quite disheartening. I specifically communicated to my masseuse that my neck and lower back needed focused attention. Despite this, these areas were barely addressed. The massage felt more like an application of oil rather than a therapeutic session. Even after requesting deeper pressure, I was told I needed to specify how much pressure to apply. While I understand the need for communication, I believe it's also the professional's responsibility to inquire about pressure preferences, especially at the start of the session. This oversight significantly detracted from the relaxation and therapeutic benefits I expected. The facial was equally disappointing. It felt like a joke, with frequent tapping and what seemed like paws applying product to my face, rather than a soothing treatment. Considering the premium price paid for this service, I was greatly disappointed. This experience has left me very dissatisfied, especially as it was meant to be a special treat for my first Mother's Day. I've even had to ask my husband not to gift a massage at a hotel spa in the future, despite his kind gesture. As someone who frequently gets massages and facials at other locations with exemplary service, the experience at "The Ritz" was particularly disappointing. I hope the management addresses these issues to improve the customer experience in the future.

Jun 05, 2024

Excelente servicio e instalaciones

May 05, 2024

Best experience hotel can provide! Wonderful rooms, staff, pool, views 👏🏼

May 05, 2024

Providing a disclaimer the Spa is not exclusive to only Spa guests, would be nice. As a female, I was very uncomfortable when I noticed three men while in a robe. After ordering food and being told "give me your card", the food service employee should have explained where he was taking my card to pay for the food I ordered. The only good part was Senada who provided my sister and I with the best massage. Outside of that, nothing was relaxing. No one came in to check and see if there was anything needed. My sister wasn't offered any Rose. She realized I was offered a glass, and walked to the counter to get it herself. The same cups before my massage from other patrons were still in the "relaxation" room after my massage. I was told to help myself to a snack, but it was empty the entire time with trash on the table. The overflow of towels in both dressing rooms was unexpected. I just gave up and waited for my sister to be done with her massage. I visit day spas often, and to my surprise The Ritz-Carlton Chicago, was the absolute worse. Ola tried her best, but management needs to get her some help.

Apr 05, 2024

Daniela at the Ritz Carlton Spa in Chicago is hands down the best aesthetician in the world🌎. I am not joking when I say this because she is amazing at her job due to her experience, she handles everything with such care, and is so knowledgeable. I went for the first time last year for my birthday, and she made it such an unforgettable experience that it is now part of my birthday tradition to see her every year. She is the sweetest, most kind and thoughtful person and my skin is glowing and no other facial has made me feel this amazing. Thank you Daniela for being amazing at what you do and she’s a big reason why I came back and will continue to come back here.

Apr 05, 2024

Great customer service!

Feb 05, 2024

Excellent spa services. I had a massage and facial and I utilized their relaxation room before, between, and after my services. I definitely felt that I left there refreshed and my skin felt soo soft after the facial. Would highly recommend.

Feb 05, 2024

I had a facial with Daniella and it was absolutely the best facial I have ever had in my life!! And I have had quite a few.. she is so genuine, caring, takes her time and really strives to deliver an exceptional service which she succeeds tremendously. I originally called to inquire for a massage but they were fully booked and so I settled for a facial. It was a wonderful fate and my expectations were blown away. This is my 3rd Ritz Carlton spa - and these facilities were not my favorite of their spas I’ve been to, however, this was by far the best spa service I have received. The facilities could use a soaking tub or plunge pool. There is a guest pool for use but not quite as relaxing as typical spa facilities as there can be children and it is a lap pool.

Feb 05, 2024

I highly recommend the Spa at the Ritz Carlton! We recently had a group reservation for nail services. First - the communication with Anastasia and her staff was excellent. They were quick to respond, showed great attention to detail and thoughtfulness, and clearly care about ensuring their clients have a wonderful experience. We had considered several other spas, to include the Waldorf Astoria, and were both shocked at how poorly other spas communicated, and at the same time, thoroughly impressed with the Spa at the Ritz in how easy and stress-free their communication was. The day of the actual service, I was blown away by their hospitality and kindness. I was flying in from out of town and got stuck at the airport for several hours, making me late to my appointment, but they still were able to fit in my pedicure with Maria, who was lovely. The other members of the bridal party were already present getting their nails done, and commented on how wonderful everything was and how much they had enjoyed their pedicures. The space is beautiful and so comfortable- the photos absolutely do not do it justice. Also, they brought us hot tea and rosé, which was a wonderful way to compliment a very relaxing experience. At the end of the day, they were able to take a day that had been one of those awful days of travel nightmares + wedding stressors - and turn it into a calm, relaxing, and joyful day, celebrating my sister’s upcoming wedding! I am so thankful for all of the ladies at this spa!! Thank you so very much!!! ❤️

Feb 05, 2024

I tried the pedicure service and it did not disappoint. Maria did an exceptional job and made me feel so pampered!!! I cannot speak more highly of her!

Feb 05, 2024

I'm not sure why I didn't come here sooner because it was such an amazing spa experience! I only got a 50 minute massage, and my therapist made the most of it (but I'll make sure to book a longer session next time!). Also, the bathrobes are the softest I've ever felt! The kicker was the extras too like we were able to order the in room dining menu to the spa, the service is unbeatable! I can't wait to schedule another, much longer service lol.

Feb 05, 2024

Maria gave me the best massage I’ve ever had. Anastasia was so friendly and set the tone for relaxation. I also loved the delicious hot tea. Five stars for sure.

Feb 05, 2024

My massage with Ashley was heavenly!!!! I will always request her

Feb 05, 2024

Not worth the money

Feb 05, 2024

THE BEST SPA EXPERIENCE I'VE EVER HAD

Feb 05, 2024

The Charlotte Ritz-Carlton spa doesn't disappoint. The hosts and service providers were so professional and outstanding. I would travel back to Charlotte for this caliber of maricure! Ammenties were delightful, and services were top-notch. Remodeling is expected this summer, so call ahead to determine what will be available at your booking. If you are booking spa services, it's worth it to save some time for the gym. The equipment is extensive, and they have updated pilates machines. The spa lunch menu is very good, but with so many other great eating spots in the area- you may want to save your appetite for something more reflective of area cuisine.

Feb 05, 2024

The best experience ! The staff extra nice and kind. The massage was really good. Thanks for everything!!

Feb 05, 2023

Absolutely wonderful spa and massages ! My wife and I both experienced pure bliss at Ritz Carlton Chicago Spa this past weekend. We both had the 80 minute version ( wife had hot stone , I had Swedish), and couldn’t believe how great we felt after our treatments. Pricey for sure - but they deliver a first class experience I’d highly recommend.

Feb 05, 2023

Spent the day enjoying spa amenities. Sad there was no hottub/whirlpool but steam and sauna were perfect for snowy winter day! Nail treatment was excellent with Janet. Will visit again!

Feb 05, 2023

THE BEST MASSAGE I'VE EVER HAD!! Thank you Maria!!

Feb 05, 2023

This was my first visit to a spa. The whole experience was very fulfilling, and left me soooo relaxed from head to toe. The accommodations were first rate, clean, quiet and designed to enhance one’s ability to unwind. The staff was the best part. Anastasia, Erin and Alice were wonderful hosts. They ensured every detail of my visit was satisfactory, whether utilizing the sauna, pool, exercise room or simply reclining with herbal tea in the relaxation room. Daniella’s facial, Maria’s body massage and the other Maria’s pedicure were fantastic! With over 50 years of combined professional experience, I knew I was the beneficiary of extraordinarily skilled hands. They treated me with integrity. I sensed their sincere desire to make guests feel renewed. I will be back next time I’m in town.

Feb 05, 2022

Best massage in the city (and I’ve been to many). The therapist knew how to address my muscles and take care of the areas of focus. She got a lot done in the shorter session- can’t wait to come back for a longer one.