The Spa At Camelback Inn

Jan 05, 2025

I was so looking forward to my annual post- holiday spa visit with family. We’ve always visited the Camelback Inn spa and were excited to return. Upon arrival, we were met with the spa building being surrounded by scaffolding. I called the main lobby and was told that the spa temporarily relocated due to renovation. Upon arriving to the “new” spa, we were so disappointed with what we found. A former suite was turned into a pseudo waiting room, locker room, sauna and pool house combination. When it’s time for your service(s), your provider will meet you and then walk you across the street to other old hotel rooms that have been converted into service rooms. The high end amenities that we became accustomed to were nowhere to be found. No more showers after services or communal areas to do hair and makeup. There’s only 2 bathrooms/ changing rooms for all spa patrons and the sauna and plunge pool must be reserved in advance. Our services were still great and the staff seemed to be working through the interim challenges. The spa manager was very kind and considerate given our frustration with paying for a luxury spa day and only staying for less than 2 hours. I’m hoping that the renovations go quickly and things can get back to normal. In the interim, I’ll definitely be going elsewhere.

Jan 05, 2025

Ridiculous sham of a spa. They’re under construction so the typical beautiful spa grounds are closed until Sept 2025 but this information isn’t posted anywhere so what you actually end up getting is what can only be described as a massage in a FEMA tent. Old hotel rooms have been converted into massage rooms unconvincingly, staff were disoriented and uninformed, there are about 6 lounge chairs by a tiny pool so people are crammed in and stacked on top of each other waiting for their services, and you have to SIGN UP on a waiting list to use the two person infrared sauna. No showers, no steam rooms, and the place is completely co-ed (down to the locker area). All the amenities are significantly diminished, yet the price for services remains the same - and again - NO where on the spa website or in conversations with hotel staff was this communicated. I’ve been coming to camelback inn with my family for 20 years for spa services and we were so disappointed with our experience yesterday that we won’t be back and we’ll be telling our friends in the valley to steer clear. They should shut down this ridiculous operation until they’re actually ready to run a functioning spa again without tricking their customers.

Jan 05, 2025

The amenities described by other reviewers here are no longer available while they reconstruct spa facilities - now called Jackrabbit spa. The building they moved to is much smaller, but they seem to be booking the same number of people because there were times we had nowhere to sit due to crowding. All amenities now include an infrared sauna but there is a waiting list to use it as it seats two people, a cold plunge for one person, a whirlpool and two toilets. The shower they provide is the one in the restaurant by the pool which is a long walk away. All spaces are co-ed including the locker area - if you need to change into your robe you do it in the toilet and make sure to lock the door. My massage was wonderful, although my party had very mixed reviews (50/50 you might get an awesome masseuse or one that is inexperienced). If the above was provided for a steeply reduced cost it would be fair but this feels like a cash grab as they are charging the same prices they did 7 weeks ago for a seriously pared down experience.

Nov 05, 2024

My second visit to this spa only this time I brought my husband and we both agreed…the best massage we’ve ever had. Beautiful grounds, friendly staff. It was a wonderful experience!

Sep 05, 2024

My mom has done many spa treatments and spa days in her lifetime but I've only been once. I was a little hesitant to sign up for this when we went on her work trip together because I just...well...wasn't used to something like this. BUT I am so glad I did, because this place was amazing. The snacks, the hidden away pool for after your spa-time, the food, the hot tub, the lockers, the massage therapists, etc. Everything was fantastic. I did have to remind my therapist to avoid my ankle because I had an injury that I didn't want irritated by being massaged, and she almost started touching it. SO that was a bummer because it did take me out of the zone for a second, but honestly that's not a huge deal since it was an hour massage and she did great the rest of the time. I will definitely be going back someday, because phew, I need it.

May 05, 2024

Service was highly attentive, especially in the locker room. Really enjoyed spending a few hours here. Beautiful location!

Apr 05, 2024

Credit customer service

Feb 05, 2024

Beautiful grounds! It was a very relaxing experience. Cannot wait to go back; definitely would love to stay at the hotel next time.. We did the aromatherapy massage with a scalp treatment. I was 100% relaxed and utilized all of the amenities while there.

Feb 05, 2024

Expensive but you do get what you pay for- excellent service, lovely peaceful experience, beautiful scenery. Wish I could treat myself more often, lucky to have this available!!

Feb 05, 2024

Lovely old-timey resort in the magical desert with Camelback mountain in view. Nate the bellman was expedient, knowledgeable and helpful, and very funny. Mr. Goodman, the pool attendant at the spa, was so gracious and personable. The casitas feel offer just the right amount of privacy, and the restaurants and lounges are casual and nice. I honestly can't wait to go back to this resort. Don't let the brand fool you into thinking you are getting a corporate stay. This resort is a gem!

Feb 05, 2024

My friend and I visited The Spa at Camelback Inn last weekend and had a wonderful experience. Between the beautiful environment, excellent customer service, easy of communication with management over some rescheduling, and quality of service with the massage therapist, we couldn’t have been happier with this place. I highly recommend and cannot wait to come back again soon!

Feb 05, 2024

My masseuse was Tommy and he was excellent.

Feb 05, 2024

This place is amazing. The support staff is great, they have great treatments and amenities and they made me feel like family. I’m already planning my next visit!

Feb 05, 2024

Wonderful facility. So many options and all are five ⭐

Feb 05, 2024

I must be missing what all the hype is about this spa. Our experience was nothing more thank "just okay." The hot tub in the men's locker room was broken, which happens, so no fault there. Cold plunge, sauna and steam room were great! However, Sprouts' menu was disgusting. We paid $61 for 4 tbsp of hummus and a bland salad with quinoa. The menu, trying to be modern and gourmet, ended up being overpriced, tasteless and unfulfilling. I ended up eating more Gardetto's from the lounge than the lunch. Our massages worked. Nothing more. My partner's massage therapist talked most of the time which made it not relaxing for him. My therapist was a decent one, but nothing to rave about in terms of technique, friendliness and atmosphere. She forgot about an injury I had, so I had to flag her in the middle of the massage to get away from the injured area. She didn't use her hands as much as her arms. However, she did a killer scalp massage, which was the saving grace. The main pool was busy, which was fine, but it was very not relaxing due to a group loudly talking, laughing and jumping into the pool like it wasn't a spa. The spa showers were OLD. One of our favorite parts of a spa experience is to shower off and clean up to go home. A cheap, apartment-grade nozzle with a smell of burned hair throughout the shower area made for a "hurry up and leave" situation. They really can't just put a rainshower nozzle in their showers?! It's a $50 upgrade! Ha! Overall the spa didn't feel as clean as I would've like to see. Trash and cups laying around in different areas of the spa. This definitely wasn't my favorite spa in the Valley. I don't see us returning.

Feb 05, 2024

Top notch spa for sure. Always enjoy each service, the cafe and atmosphere. Views are incredible. Great girls day, couples retreat or just a spa day alone.

Feb 05, 2023

Always a great day when spending time at the spa with the girls!

Feb 05, 2023

Always a great experience. Quiet, relaxing. Lunch menu could probably use a refresh, but what we did have was delicious.

Feb 05, 2023

Bliss

Feb 05, 2023

Great massage and facial. The atmosphere is beautiful and meticulously clean. I won't go anywhere else when visiting Scottsdale.

Feb 05, 2023

Great massage!

Feb 05, 2023

Loved the spa pool but everything else about the spa was just shy of excellent. I would go back but I would skip the facial. The body scrub was fantastic.