The Spa at Four Seasons Hotel Philadelphia at Comcast Center

Jan 29, 2025

I really wanted to love this place because it is actually such a stunning environment. The views, the set up, the relaxation room, everything is immaculate. Unfortunately here is what happened. I called them to book a massage. I specifically asked if there were any female therapists available because I'm not comfortable with a male masseuse. They said they had a female available at 4:45 and I was thrilled so I booked it. Now I do not live close by - it's close to an hour ride for me to get here. So I show up and when the massage therapist comes out, it's a man. I didn't want to cause a scene, I politely asked him if he was sure he was my therapist because I thought I was assigned someone else. He said he was. I wanted to so badly to speak up for myself and probably should have but just couldn't bring myself to cause a scene. So I just got the massage. It wasn't a great massage. It was just.... okay. Lots of elbows. I asked him to focus on my shoulders and hands/wrists. He barely massaged my hands for 30 seconds each and didn't spend much time on my shoulders either. He stretched my neck awkwardly and it hurt. This place is wildly expensive so to give me a male when I specifically asked for a female and then for the massage to just be average was such a huge disappointment. When I went to check out I politely asked them what happened because I was told on the phone I was getting a female. The person at the front desk said "I dont' see any notes here indicating anything at all" charged me, and sent me on my way. LOL. Which pretty much means they bold faced lied to me on the phone. I'm sorry but to lie to someone who requests a female just to get business is actually despicable especially considering what you are paying. Shocking they do business so unethically. Unacceptable.

Jan 29, 2025

The Spa is relaxing and the massage pleasant. The pool was closed and not accessible, too bad. The relaxation room afterwards is small, which can be a problem when it's busy. I was able to stay for a long time, but it got crowded after a while.

Jan 22, 2025

Such a beautiful place . I come here every so often such an enjoyable experience every time . Thank you 4 Seasons for being so great

Jan 05, 2025

Excellent! Came here for a girls spa trip. I got the crystal oil massage which was exceptional. Everything from the elevator ride up to the spa service to the lounge room and locker room are top notch. The facility is spotless, beautiful, and relaxing. The lounge includes a beautiful view, champagne, tea, and snacks like berries and small cookies. The sauna includes a sauna and showers as well as a variety of amenities like hair dryers etc. The service was indulgent and well worth it. Highly recommend and looking forward to returning.

Oct 05, 2024

Had a good overnight stay including dinner and spa services. My only concern was a strong peppermint odor permeated my room in the morning, making my eyes and nasal passages burn. I regret that I didn't call to the desk before check out.

Oct 05, 2024

I scheduled an anniversary massage and we were both underwhelmed with the experience. They encourage you to arrive early to enjoy their relaxation lounge. When we arrived all of the seats were taken so we awkwardly stood outside the room until we decided to take a walk and check out the pool. The massage itself was fine, but nothing better than a massage for a 1/4 of the price. The only thing that stood out was the heated table. After the massage we did get to enjoy the relaxation room. They should do a better job managing the scheduled to allow for you to enjoy it before and after. In my opinion it was not worth the price.

Feb 05, 2024

My massage itself was great, but the front desk staff were rude and condescending. Their credit card machine was not working — so my card did not go through right away. After lots of back and forth, and probably 15 minutes of being talked down to, they accidentally charged me twice for the (expensive) massage and were rude when I pointed it out. They didn’t even fix it right away and I had to have my credit card company reach out after the fact. It was disappointing to end my spa day this way.

Feb 05, 2024

The experience is almost great. Two things I would complain the the water pressure in the shower and the always-crowded relaxation lounge.

Feb 05, 2024

Absolutely perfect experience. Every single person I encountered was just lovely. Can't wait to go back.

Feb 05, 2024

Amazing - views, service, treatments. All of it! (The relaxation lounge is pretty small as is the changing area, so don’t plan relaxing or having some quiet time to yourself before and after,)

Feb 05, 2024

Amazingly amazing!

Feb 05, 2024

Beautiful place fresh flowers food was delicious beautiful ambience

Feb 05, 2024

Great place but the front desk got our email incorrect and did not mention that we need to come in earlier than our appointment time which they kept saying they said. So by the time we checked in and got ready we lost 20 mins of our massage time. We paid for an hour and only got 40 mins of the service. With the amount of money we paid we would expect some accommodation and the front desk wouldn’t budge .

Feb 05, 2024

Had a wonderful time at the Spa getting a facial. I have had massages with Leslie- who is INCREDIBLE- but did my first facial with Jenny. She was sweet, and thorough, and made my skin look amazing. Everyone was lovely and I would definitely recommend to anyone and will absolutely be returning.

Feb 05, 2024

I treated myself to the birthday celebration package, and it was a fantastic experience. The staff were extremely courteous and polite and went above and beyond to ensure my experience was relaxing, luxurious, and personalized. Amy was my massage therapist; she was delightful, extremely sweet, and skilled! The spa is so beautiful. I could go on for days about the view! So many small conveniences are offered to spa guests, like hairbrushes, blow dryers, flat irons, personal care items, lotions, soaps, etc. They really will try to provide anything it is that you need during your visit. The changing areas are clean and consistently walked through by staff to refill missing items, check in on guests, answer questions, etc. Allow yourself to enjoy all of what's offered, and arrive 30-45 minutes before your appointment! There are showers, a sauna and steam room, snacks, lounge chairs, and pool access for hotel guests. This experience was worth every penny and may have ruined all other spas for me lol. I'm already planning my next visit!

Feb 05, 2024

I wanted to leave a review for anyone else who may be looking at some of the other reviews and getting nervous (like I was prior to my spa appt). I was gifted a spa certificate for my birthday this year & made an appointment for a Sunday afternoon Birthday Celebration Massage. As you would expect from a high-end hotel - the decor and facilities are amazing and luxurious from the moment you walk into the hotel to the moment you arrive upstairs to the spa. The two people at the front desk (a gentleman and a woman I believe her name was Jenny?) were warm, friendly and welcoming. As were each of the spa attendants I encountered during my visit. My massage therapist, Iyonna was truly amazing! I was nervous because I hadn't seen any reviews for her, but she's phenomenal and provided such a relaxing experience with the perfect amount of pressure (and she did ask if I wanted her to adjust it). Before and after my massage, I took in views in the relaxation lounge. Luckily for me, it wasn't that busy on a Sunday afternoon, so I was able to secure a lounger or chair. But I do see how it could get crowded in there depending on how busy it is when you go. It would be a shame to not be able to experience it, so I suggest going to the spa during off-peak times. Anyway, this review is getting really long, so I'll sum it up by saying it was a wonderful experience. Can't wait to go back!

Feb 05, 2024

I was a little apprehensive going here due to other reviews I’ve read, however my experience was more than exceptional and I’m really happy with my time spent at this spa. The person who did the initial intake and booking over the phone was happy and informative. When I arrived I was astounded by the sheer beauty and cleanliness of the entire spa floor. I got a deep tissue/aroma therapy massage that left me feeling oh so relaxed. And after I enjoyed a glass of champagne in the relaxation room, unwound in the sauna, took a shower, and got ready for dinner at their vanities. The whole experience was superb top to bottom and I can’t wait to come back! P.S. - the robe provided was the most comfortable thing I’ve ever put on my body, please sell me one :)

Feb 05, 2024

I was gifted a birthday celebration experience and it was amazing. This spa is beautiful. Amy was my therapist and she did such a great job. I was very relaxed, she used the perfect amount of pressure and heat for me liking. The sauna was a great touch for after my massage. The steam room was a bit much for me but it was nice. The dressing room was beautiful. The views overlooking the city was the best part for me. I was able to sit and indulge in the view and just relax while sipping on a glass of champagne and enjoying the chocolates. This was such a great experience.

Feb 05, 2024

It’s amaziiiinnnngggg.

Feb 05, 2024

My esthetician Jenny was phenomenal. I had the instant glow facial and it was the best facial I ever had. Everything was perfect from the temperature of the room, the quality of the products, and the additional amenities like the relaxation room and the pool. I will definitely be returning!!

Feb 05, 2024

My experience there was indifferent. My masseuse was absolutely amazing but the customer service front desk was absolutely horrible. The manager there had a disgusting attitude and I do believe it was racially motivated because it was only towards me, and I am a black woman. I do not recall her name but she was super rude, she completely ignored me when I asked her to open my locker because I had locked myself out and proceeded to assist another customer there and ignored me. Though the massage experience was amazing, this is not a place I would ever go back to. The customer service at the front desk was just zero 0/10.

Feb 05, 2024

My three adult daughters and I decided on a spa day at the Four Seasons in Philly since it was a good meeting spot. We were showed the amenities to use before our massages. We were sitting in pool talking when we were asked to leave because it was only for "guests" only. We were then shown to the tranquility room to wait for our services. all the lounges chairs were reserved so we had to sit on these little round stools and whisper to each other. When our massages were over, there were again no more lounges for us all so we just got dressed and left. After getting bill for over $1300, I just felt that they could have done better. Too many other spas to try, no reason to settle for average.

Feb 05, 2024

Overall, it was an exceptional experience. I enjoyed my time at the spa, I left feeling relaxed and pampered. I want to give a thank you to Juliette for being exceptional on her customer service and provide great care I didn’t feel rushed . I also want to give a big shout out to John for my amazing massage I will definitely be visiting in the future and can’t wait to be back.

Feb 05, 2024

Racist establishment fueled by a racist manager and assistant manager. The services are expensive and subpar. If you are a person of color then they will follow you, be condescending and passive aggressive. They went out their way to make me uncomfortable. I’m an Indian woman and they made sure to single me out.

Feb 05, 2024

Sakina (or Sakira my apologies) who took me back was excellent! Very kind and made feel comfortable (some of the reviews made me nervous to visit). She is a gem. Jenna who did my massage was great as well. Loved her service and ability to communicate effectively. Had a really good experience overall! I definitely want to come back soon. The views & service from the moment you walk up is top notch. The girl who booked my appointment could have been a little nicer over the phone but otherwise it was a great experience.

Feb 05, 2024

Traveling on business, stayed at the hotel and needed a haircut. It was easy to get an appointment and Angela did a fantastic job with the cut and style. The spa is very nice, as you would expect of the Four Seasons. Getting a great cut from a fantastic stylist was an excellent experience.

Feb 05, 2024

Underwhelming experience. I realize massages might not be a full 60 minute experience but the staff made an error assigning individual massage rooms instead of the couples room which took an additional 10 minutes to prepare. Additionally, towels and dirty plates were left in the lounge area and staff told us there wipes we could use to clean up after others...... Given the lack of attention to guests, I would caution others considering a massage at the four seasons.

Feb 05, 2023

I celebrated my birthday with a couples’ spa day at the Four Seasons with a massage and facial for me and my husband, so it was a 5 hour experience for us. As expected, the service and atmosphere was phenomenal. Beautiful views of the city skyline if you go on a day with clear skies. We went on a rainy day so it was pretty much a window of white when we first arrived but luckily it cleared up later on so we were able to see the city for miles and miles with a view from the 57th floor. The lounge and changing rooms were clean and well stocked with anything you might need. Service was impeccable - there were attendants at your beck and call almost everywhere. The staff for our facial and massage were extremely nice and did an amazing job and of course, there were wonderful views of the city in every treatment room. I really appreciated that they actually read the questionnaire we filled out prior to the visit so they were aware of my allergies and preferences. There were just a few things that I wished were different to make this a true 5 star experience. 1) There needs to be additional seating areas. During Saturday mid-afternoon, which appeared to be a busier time, while I was getting ready to shower, there were two women the changing room who I overheard stating they felt awkward and didn’t know where to go since there were no seats in the lounge available so they just stayed in the changing room. I can see that being possible since, while I was waiting between treatments in the lounge, it did get full a few times but people come and go within 10 mins or so and as they leave for their treatments, seats do open up then. 2) Lockers need to be bigger or hooks need to be placed outside sauna/steam rooms. I went in the winter so I had a coat in the locker, which pretty much took up most of the space. There was no where to put my robe when I went in the sauna so I left it on the bench in the changing area but when I returned, my robe was no longer there. I had a few items in my robe pocket so I assumed the staff would know it was still in use. Luckily none of the items were irreplaceable so I didn’t even bother trying to retrieve it. I did have to wait for a staff member to show up in the changing room to get another robe. This happened to someone else also as I was getting dressed to leave as she was asking the staff where her robe was (I witnessed a lot since I was at the spa for such a long time). She also left her robe on the changing bench when she showered (although there is a hook in the shower area for your robe) and when she returned, her robe was gone too. 3) My husband found a piece of hair on his robe when he first put it on. He is not the type to say anything to staff for something like this but he told me afterwards so that was a bit unfortunate to an otherwise wonderful experience. Will definitely return for another spa day.

Feb 05, 2023

The website is very annoying to use