The Spa at JW Marriott Chicago

Nov 05, 2024

I had a wonderful experience when I went to get a massage not too long ago. The locker room and spa area are very clean and the staff is professional and helpful with answering any questions. There's a ton of amenities available and I would highly recommend stopping by if you have the time and want a relaxing experience!

Nov 05, 2024

Went to the JW Spa event in September. It was really nice. The woman that did my mini massage was awesome. The best 5/10 minutes ever. I will return for a complete spa service soon!

Nov 05, 2024

Wonderful spa! I went to a very nice event there in September 2024 and was welcomed by exceptional customer service, great snacks, hand massage, back massage, cocktails, and so much more. It was such a nice event we all made appointments for services before we left. Thank you, Spa Staff at JW Chicago!

Oct 05, 2024

Not LUXE but BASIC Booked the Hammam Luxe treatment and the treatment and the amenities felt very basic for the price of the treatment and the tagline of ‘luxe’. The staff were nice and polite hence the two stars instead of one. I’ve sent extensive feedback to the management team so hopefully a they take on board some of the suggestions.

Jul 05, 2024

There was a 25% auto gratuity added onto my massage. The auto gratuity was not mentioned (at the time of my service or this review) on the website, when I went to book, etc. The massage was average and wasn’t very customized to my needs after mentioning what I was looking for. The spa attendant was wonderful. I really would have expected this to be listed somewhere on the website, or when I spoke to them on the phone when booking or confirming.

Jun 05, 2024

The spa at Marriott Chicago offers a serene escape with skilled therapists, diverse treatments, and attentive service. Ideal for relaxation and rejuvenation in the heart of the city. I highly recommend it!

Apr 05, 2024

Booked the couple's Luxe experience as a surprise for my SO's birthday. We had a fantastic time! The spa attendants and masseuses were wonderful and my SO loved the experience. If you book a service here you get access to all the spa facilities and the gym which is an added perk. We would come back here again.

Apr 05, 2024

This was our first time using this service and had no expectations. Everything was nice until we were sitting at the front desk afterward. We were staying in the hotel and left our wallets upstairs but purchased our services online. The lady required us to verify the last four digits of the credit card used. I had to go upstairs and back down to let her know. She also explained that the $93 “service charge” on a $375 bill is gratuity. A whole day later, this does not sit right. Not only is gratuity supposed to be an extra gift, but no where in their pricing does it explain that we pay a required service charge. What’s it for? How do we even know that the staff gets it? For that shady business, I believe 2 stars is appropriate. Update** Upon further review, I read the fine print online which refers to a non-discretionary 25% service fee. If I would have seen this hidden fee, we probably wouldn’t have even booked here. Seems really scammy and greedy.

Feb 05, 2024

Amazing experience. I would highly recommend. Their attention to detail is very impressive. From the time you get to the front desk the staff take care of your every need. The service providers are very professional and enjoy what they do.

Feb 05, 2024

Amazing rooms and a very desirable location. Nicest staff and and overall incredibly enjoyable experience.

Feb 05, 2024

Booked 80 minute deep tissue couples massage. Therapists decided to take it easy providing moderate pressure and wasting time with a 20 minute scalp massage that was annoying. Why offer and charge for a deep tissue when you are providing a Swedish 60 minute with a 20 minute relax time out session for the therapist. Spa attendants were excellent. Deep clean the hot tub! Waste of time and money!

Feb 05, 2024

Comfortable rooms with lots of space. Great location.

Feb 05, 2024

Diamond gave a fabulous massage! She was attentive to feedback and helped work out some tough spots. Good experience and will definitely try to book with her again.

Feb 05, 2024

I received a massage from Christina. Amazing

Feb 05, 2024

Love coming to this spa. Great service and always have an amazing experience.

Feb 05, 2024

Review is for the Spa only. Staff are great. Per older Google reviews the saunas are hardly even warm, definitely not hot. Steam room was just about ok. Hot tub needs a good clean. Certainly not 4 or 5 star facilities.

Feb 05, 2024

Spa was lovely, very relaxing. Staff were so polite and accommodating. Did find it very expensive though, felt overpriced.

Feb 05, 2023

Great massage and great spa! The pool and jacuzzi area were phenomenal and the massage was truly a great time. Highly recommend!

Feb 05, 2023

Great yoga class with Beth and the facilities are top notch!

Feb 05, 2023

Just finished an 80 min couples massage experience. First, the facility is nice what you would expect from the JW. Jamie was my masseuse, she was excellent. The best I’ve experienced. Very aware of sore spots and just overall excellent. My wife’s masseuse was great as well!

Feb 05, 2023

Loved it. Excellent service!

Feb 05, 2023

Loved my experience in the spa! Everything was so clean and I felt so pampered. I loved using the sauna and steam room after my massage. The massage therapist I had was amazing. Jessica delivered an excellent deep tissue massage and made me feel so comfortable and cared for. I walked out feeling like jello! But in a good way :) I liked it so much I came back the next day and asked for her specifically. Talk about a wonderful pampering experience! Also Marla at the front desk greeted me with a smile and kind nature every time I spoke with her. I would come back to the hotel just for the spa! Thank you for helping this busy mom unwind and relax this weekend.

Feb 05, 2023

The spa manicure $50 doesn't include remove my original gel polish. I was surprised to get extra $20 charge after service. Most of time spending is to remove my original gel polish. The hand message is less than 2 mins, I don't why this called spa manicure.

Feb 05, 2023

We were greeted immediately by a kind receptionists at the front desk and taken back to the locker room upon arrival. After changing we were given a quick tour the facilities and then taken to the waiting lounge. The massage was amazing! I had a deep tissue massage with a CBD treatment. Afterwards we were allowed to use their spa and sauna which were very clean! We got ready to go back to our room feeling rejuvenated, relaxed and recharged!

Feb 05, 2023

When your "New" Valentines pays attention to your ever word.

Feb 05, 2023

Amazing experience. We took the couple massages and was the most relaxing I could ask for. Christina my masseuse was the best ❤️ The staff was really caring. After the massage we stayed at the sauna and the hot tub. Highly recommended

Feb 05, 2023

Look at spa

Feb 05, 2023

No one to greet us at the front lobby. Waited 9 minutes before I called and someone answered and came out from the back. Facilities were fine. Sauna and steam room were off and had to wait to heat up. My appointment was scheduled with a female and I ended up with a male massage therapist so I didn’t have to come another time. The massage was okay. Not great. Not terrible. When I got done I ask my husband if his massage therapist had put a wash cloth over his eyes when he rolled onto his back he said yes. Mine did not. I asked if she had brought his robe and laid it on the end of the massage table and put his slippers next to it like they typically do. He said yes. Mine did not. All those little things contributed to a disappointing overall experience. The staff comped us two glasses of champagne but the overall experience was certainly not what you’d expect. Especially for the cost.

Feb 05, 2022

Had the couple's luxe massage (champagne, chocolate covered strawberries, tub, the whole shabang) and loved every moment. Definitely recommend for you and your partner. Quality was spectacular - infrared sauna was a nice bonus afterwards. Just be wary of their new hours :)

Feb 05, 2022

I know exactly what you're thinking. "This place has *only* 4.2 stars. There are other spas rated 4.5 stars and higher. Why go to this one"" The ratings depend on the service. I've only been here for the Hammam Experience and rate it 5 stars for both times. I had the experience in 2013 and since then the Spa stopped offering it. I checked the Spa's service menu every few months for updates. 'Lo and behold, they finally offer it again in 2022. Yes, I waited 9 years to have a Turkish bath. It's expensive, no doubt about it. "50 minutes? That's not a lot of time!" Trust me, you don't want to be scrubbed for more than an hour. Time dilates when you're in a dark room with a fireplace on a heated marble table with foam all over. For me, it didn't feel like 50 minutes. 50 minutes is all you really need. What's a Turkish bath? You are missing OUT if you haven't had one. "Wiki" Turkish bath because I'm not gonna describe it. The article does it better. It's absolute *indulgence*. I have a modest income but I like to treat myself once in a while. I work hard, yadda, yadda. You deserve pampering and getting away from the world. Take care of YOURSELF. None of that was about the actual Turkish bath. Sorry. If you're BORED of massages, body wraps, and back treatments, try the Hammam Experience. If you want to feel like a queen, try the Hammam Experience. If you want to try something new in life, try the Hammam Experience. If you have aquaphobia, the Hammam Experience is not for you. Bonus: You can hang out in their spa. It has a steam room and sauna. Note: I might be hyping the Turkish bath too much. For me, it's a very unique massage experience that can't be found anywhere due to the specialized facilities. (Does your local spa have heated marble tables with a faucet nearby? I didn't think so.)

Feb 05, 2022

Lovely beautiful spa, staff is very friendly and welcoming, recommending to anyone looking a relaxing luxury setting.100000/10