The Spa at Mandarin Oriental, Miami

Nov 05, 2024

This is such an amazing SPA, wow! And Jennifer at the front desk OMG unbelievable service and customer attention! This girl deserves a promotion! She definitely understands customers and provides the best service!

Sep 05, 2024

All I can say is OMG. Galina left me on cloud nine after my facial. Her hands are SO soft, like an angel. I am pretty sure I was sleeping at some point. My skin looks and feels fabulous. Shout out to Shelby who assisted me in booking, so sweet. Thank you!

Jul 05, 2024

Un endroit relaxant un accueil chaleureux.

Jun 05, 2024

Wonderful staff and lovely treatments. I had a body wrap here and my skin felt so different afterwards. Even with no appointments you can still enjoy the saunas as a hotel guest. Plus, you can receive complimentary bath oils as well.

Apr 05, 2024

Gratefully

Mar 05, 2024

I had a great time except I paid for a bottle of champagne, and never got it.

Feb 05, 2024

Absolutely amazing ❤️❤️

Feb 05, 2024

Been going there for 8 years regularly. Sadly it’s a decrepit spa that u can never get to because phones remain unanswered and they never return calls . For a mandarin oriental this spa and its management is a tragedy. Take away the great therapists and it’s substandard. Will be staying away for sure.

Feb 05, 2024

Excelente spa súper recomendado

Feb 05, 2024

Great breakfast 🥂

Feb 05, 2024

Great experience, beautiful spa, wonderful massage and amazing facial.

Feb 05, 2024

Horrible customer service that is an embarrassment to Mandarin Oriental Hotels Spa Services worldwide. I’m formerly an Avid user of the Mandarin’s NYC spa which is great. However, AVOID the Miami Spa as it is staffed with incompetent and unhelpful staff. AVOID Mandarin Miami — unless you like bad customer service.

Feb 05, 2024

Mayra me realizó un masaje relajante y un facial INCREÍBLE. Tiene unas manos súper espectaculares… increíble la experiencia

Feb 05, 2024

THE BEST! Get ready to be spoiled from the moment you walk in. From excellent service, a sophisticated relaxing atmosphere and very skilled attendants. We even had Ashlee check in to make sure we were enjoying our service. She was very professional and courteous. If you want a relaxing day in a beautiful setting this is it.

Feb 05, 2024

We loved our stay. Massage was relaxing and lady’s were very attentive. Steam room and sauna. Pools everything great.

Feb 05, 2024

outstanding service. we had a couple's massage, a facial, and after we enjoyed the sauna. will definitely come back. thank you for a great experience

Feb 05, 2023

As a tourist, my whole day plan was ruined to visit this spa. We booked 2 days prior and credit card details were taken including CVV. We were surprised that there wasn’t any booking once we arrived to the spa and they mentioned that CVV is not required for bookings. We drove more than 30 minutes for this experience and they didn’t try to offer anything to fix their mistake.

Feb 05, 2023

Favoloso

Feb 05, 2023

Hands down best spa that I have been to at a luxury hotel. The staff are incredible and Anna was amazing! If you go for a massage, request Anna! You will not be disappointed. Also the only spa that I’ve been to that has a chest pillow for those that have breast implants. It’s a total game changer, and am now on the hunt for one. This was the best massage I’ve ever had. Thank you Anna and team 💓

Feb 05, 2023

Not a pleasant visit at the spa today. I’ve been to this spa 20+ times since I live a block away. I am a member of Mo club, which gives me a discount for the spa treatments. I guess the treatment I selected (mani pedi combo) is not included although it is in the menu, because it is a combo (?) while the gentleman who checked me in, said it was. There was nobody in the spa whatsover. After checking in the director of the spa came literally out straight to my face; at first I thought this was to thank me for my repeated business over the years, but to my greatest surprise, it was to give me hard time!! She started to bark at me, specifying that the gentleman had made a mistake, SHE is the one who decides and the discount cannot be applied because this was a combo, and started to complain about the fact I made the reservation without presenting myself (???) and complained that when she tried to call me back an hour ago I didn’t pick up the phone (I was walking to the spa!, and they have my phone number on file). She was really aggressive; very condescending telling me to look at website specifically, bla-bla-bla and why did “I hang up on her”?? I told her that it was fine, I would only do the manicure. But she said it was too late blablabla (I had made the reservation litterally 10 min before while walking there, how could that be too late? I know there was not a single customer there although it was a Friday afternoon, no surprise, so they wanted my attendance!!). In any case I ended up getting the combo, she insisted that I pay more for tip, like if I had two services??!! Granted I like the service, but why pay more than 20% on the full combo price? I ended up leaving $30. She totally ruined my spa experience. I feel I am being treated unfairly because I am a MO fan and they just don’t like to give us our discount. I am really disappointed and my co- members have all experienced the same thing. We should just leave this membership altogether.

Feb 05, 2023

do not be late for your appointment as it will reduce your treatment time! Shower is amazing, must do/use

Feb 05, 2023

A fabulous place to relax, they absolutely host a holistic environment I recommend

Feb 05, 2023

I had a hydrafacial treatment done at the SPA and I left with a red spot on my nose which is still there after two weeks. Please be very careful if you book for a facial. I regret so much and never going back.

Feb 05, 2023

My wife made a reservation for us to celebrate our anniversary at Mandarin oriental, Miami. She made the reservation over the phone and during the call, she was promised a bottle of champagne, breakfast included, and a $50 credit to use in any additional consumption (which is a Bed and Breakfast bundle that they offer standardly plus a bottle of champagne that they said they would give us for our anniversary) Upon arrival, we asked for a late check out and they offered 3 pm. We were charged $871 which included some additional charged for incidentals. When we got to the room, there was no bottle of champagne. We called and after a while a front desk manager looked for us at the so called beach bar (there is no beach) and told us that everything had been taken care of. They fixed the mistake and gave us the bottle after asking for it. The next day, we had our breakfast at the restaurant. No orders different that the buffet and coffee. At 1 pm somebody knocked at our door checking if we were leaving or extending our stay. The guy did not know that we had asked for a late check out that had been granted up to 3 pm. At 2:45 pm we checked out. When we got the bill, oh surprise!! There were some charges for the breakfast and a charge for $17 at the beach bar. They did not take into account the $50 credit that was part of the standard bundle. In summary, they promised 4 things: Champagne, $50 credit, Breakfast included and 3 pm check out. None was delivered without having to ask for each one again. After the complaint, they said they adjusted the bill according to offered promises. Two days after leaving the hotel, we got a charge of $83 additional. I checked my credit card and found that the initial charge for $871 was still there. No adjustment was made for that initial charge to reflect the final bill. And now another mistake of the $83. I called the hotel trying to understand where that charge came from and the lady at the front desk tells me that it is for minibar consumptions. We only consumed a bottle of Pellegrino ( that should have been offset by the initial $50 credit). They charged a bottle of wine and a beer that we did not consumed. So in summary, everything went terrible! Every single interaction was problematic. There is a lot of miscommunication between everybody. Reservations did not communicate to the front desk, if we do not ask for the adjustment of the $50, the front desk would have not applied the credit, the charge for the breakfast, the late check out and finally the mini bar mistake. TERRIBLE!!!

Feb 05, 2023

Not a five star spa when you can hear screaming children within ear shot. I spent over a $1,000 on a massage with my own private room and it was great BUT YOU CAN HEAR KIDS SCREAMING AT THE POOL - which is not relaxing and it ruined my experience. For such a fancy hotel they need to not allow kids at the pool...especially screaming children. Children should have their own pool, away from the hotel spa and hotel (perhaps a kiddie pool by their beach) so they do not disturb guests at the spa. I am very surprised.