The Spa at Mandarin Oriental, New York

Jan 16, 2025

I applied for the Fitness Facilitator/Lifeguard job at this hotel on December 3, 2024. I have been a Lifeguard since August 2019 and I have over fifteen years of fitness experience as a Fitness Trainer/Group Fitness Instructor. I am also a Certified Pool Operator for over four years. Since the Summer of 2019, I have been employed as an Amenity Club Manager at my current job. I oversee a fitness center, swimming pool, spa, and I also host social events. I meet and exceed the minimum qualifications per the screenshots of the Fitness Facilitator/Lifeguard indeed.com job posting ad by the Mandarin Oriental Hotel Group. Although the Fitness Facilitator/Lifeguard job isn't a managerial job, I was attracted to this job due to the salary range of $30.81 to $41.09. Since I currently make around around the range of $30.81 per hour with my current managerial job, I viewed this as a new opportunity for me to either make the same amount of money to deal with less stress than my current job as a Manager or for me to request an hourly rate close to $41.09 due to my extensive experience if I would have been hired as the Fitness Facilitator/Lifeguard. Mandarin Oriental Hotel Group offers a 401(K) retirement plan, something which my current company doesn't offer and they also offer discounts to lodge at their hotels worldwide. I was excited to apply for this job given the 401(K) benefits and the company perks. It would've been hard for me to downgrade myself from being a Manager by accepting a job with another company in a non-managerial role but I was willing to go along with the interview process at the minimum. I would have made the decision during the interview process if I really wanted the Fitness Facilitator/Lifeguard job or not. I received a rejection email on December 19, 2024. I know we cannot always get everything we want but I was shocked by not receiving an interview at the minimum given that I exceed all the minimum requirements for the Fitness Facilitator/Lifeguard role. I am curious to know the metrics the Mandarin Oriental Hotel Group used to disqualify me from not even giving me an interview at the very least. Has the Mandarin Oriental Hotel Group discriminated against me due to my age or my ethnicity? I can’t think of any other reasons why the Mandarin Oriental Hotel Group wouldn’t permit me to have a job interview at the very minimum.

Jan 06, 2025

Чудесный отель, супер обслуживание, круглосуточная стойка регистрации, все пожелания выполняются мгновенно. Простореые, красивые номера, великолепные виды.Ресторанные блюда - высший класс. Вы почувствуете приход праздников и Нового года.

Oct 06, 2024

Incredible!!! Exactly what you would expect out of a 5 star hotel spa like this. Especially M.O. in general a huge fan of there properties!! I came back in for a 80 minute massage it would absolutely wonderful my therapist Menja was AMAZING!! The staff in was very nice and attentive. There is a gentleman in the men’s locker he made sure i had everything i needed for the wet area, he kept coming to check in on me. I absolutely love the hot tub i am usually not a fan but they have a healthy one! I do wish they had a sauna but nothings perfect. Overall a wonderful experience and oasis from the crazy streets of nyc… Would definitely recommend and will definitely be back!!!

Oct 06, 2024

It was worth every penny.

Aug 06, 2024

Pricey but good. The spa pool and sauna are lovely. I wish we could have access to the pool, though. Felt like that was implied on the website. Good deep tissue massage.

Jun 06, 2024

Too overpriced for what it is. Went for a massage and facial ($660). Went earlier to use steam room, jacuzzi and cold shower which I always do before getting massages to get maximum benefits. However, the stream room barely had steam...just drops of water from ceiling hitting me. I mentioned this to someone in the locker roomwho said she will let someone know to fix it. No one came. Massage was mediocre...and she forgot to do the right side of my back...which i told her had lots of tension. ..until I reminded her. Really??? She was apologetic after the massage...what can I do...her 20% gratuity ($50 for this service) is automatically added to the bill. The tea lounge is not like other spas...meaning you can't serve yourself as you please with an assortment of teas. You get it if a staff member is around to get some for you and its only their signature tea (hibiscus blend, I believe). They do have jugs of water everywhere though. Decor could also be updated. Upon leaving, I told the front desk at the spa about the steam room...and a he said was that he was going to tell his manager. Overall, the only thing that MO spa is good at is the marketing. Don't be fooled and go somewhere else.

Feb 06, 2024

Excellent experience very clean.

Feb 06, 2024

I had the best treatment with Missy, I ever experienced. The 1.50 Time Rituals has been really relaxing.

Feb 06, 2024

Love the place, very relaxing atmosphere

Feb 06, 2024

Sumptuous, luxurious indulgence. Perfect to treat yourself (*Mothers day is fast approaching) to treat your best girlfriend with. We started with champagne and melted into our massage tables. Pricey.. but a million percent worth it

Feb 06, 2024

The experience at Mandarain Oriental was exceptional! From the moment I arrived to sitting in the relaxation room after my spa - it was perfect! My massage therapist, Edyta, was fabulous!! I asked for a deep tissue massage and typically, I am disappointed when I travel as I have a really good massage therapist I see at home and Edyta did not disappoint! Afterwards, I was in a hurry to catch a flight or else I would have used all of the amenities but sat in the relaxation room for 30 minutes soaking up the view in the comfiest chairs! Id highly recommend Edyta and Mandarin for your next NYC massage!

Feb 06, 2024

The service is very nice.

Feb 06, 2024

Unsatisfactory spa conditions: The spa was unclean, with floating debris visible on the water's surface (photos attached). Old cups and towels were scattered everywhere. They include gratuities in advance, even with this level of service. Customers who spent $300++ had limited access to the sauna and no access to the pool. The management's response to the provided evidence was indifferent. Not recommended.

Feb 06, 2024

Worst Spa Ever. I made an appointment a week ago. I received no reminder for the appointment on the day of the massage. Unfortunately, I got tested positive the day of the appointment and I forgot to cancel my appointment. I receive a phone call from the manager to tell me she will charge me the full massage price 260 USD for not canceling the massage. I tried to explain her the situation me being sick with Covid but we did not want to talk with me and was very rude, just arguing with me about the policy. Don’t go there. They do not respect customer even if you are sick. They just care about your money !!!

Feb 06, 2024

great treatment & lovely relaxation spaces

Feb 06, 2023

Always a lovely spa experience at the Spa @ MO! Their facials are great, as are the massages. Be sure to get there early to take advantage of their jacuzzi and steam room. The tea room is nice, but feels really exposed. The relaxation toons is super cosy, but they do need to keep on top of replenishing the snacks.

Feb 06, 2023

Beautiful setting. Unbelievably serene. The facial I had was incredible.

Feb 06, 2023

Great Service. Friendly staff

Feb 06, 2023

Will definitely be returning. Kathy was an absolute gem! Fantastic massage, and all around great person. Feel blessed for the experience.

Feb 06, 2022

Cleanest fitness center in any Hotel I've ever visited. They do require vaccine pass for access. Only guests and residents are allowed access, the team is very strict about policies.

Feb 06, 2022

Excellent Oriental Qi massage

Feb 06, 2022

Great hotel if you're ever in New York the Big Apple

Feb 06, 2022

Wow! My massage was everything I needed. The gentleman there doesn’t speak English but he uses his Google translator which makes it easy for discussing your preferences. There’s a lady there who speaks English and can help, if needed. I received my 60 min massage from the man and my boyfriend from the woman. The man does realllly good deep tissue but checks often to ensure you’re okay. I love deep tissue but if you need a more gentle experience my boyfriend told me the lady didn’t apply as much pressure… but overall a both were a great experience. My only surprise during the massage was my towel was removed beyond my bottom. I was fine and felt comfortable b/c I’ve received massages in Asia, but if this is not your preference please let them know.

Feb 06, 2021

😔😅

Feb 06, 2020

I was expecting more luxury in the amenities considering they charge $245 dollars for a 50 minutes massage. The spa is pretty small and you only get a small jacuzzi and a small sauna. Very overpriced in my opinion.

Feb 06, 2020

Love the place, very relaxing.

Feb 06, 2020

Perfect place for a day off