The Spa at The Crescent

Jan 05, 2025

I tried the spa here because the Ritz was closed for remodeling. The locker room attendants were very nice and helpful. However, I wouldn’t come here again, and here’s why: this is not a five-star experience, even though the prices reflect a five-star hotel spa.The towels are very small and rough to the touch, so be prepared to feel like you’re using sandpaper after getting out of the steam room or shower. My massage was just okay. The room was noisy, and one of the overhead air conditioning fans must have had a loose screw because it kept banging throughout my service, which was very annoying. The sitting room sofa had a stain on one of the cushions, and most of the carpet needed to be steamed. I also overheard staff mentioning that the spa had recently been remodeled, but it didn’t look updated to me. The entrance looked new, but the locker room and actual spa area did not. Lastly, check that your locker actually locks—I had issues finding one with a working keypad.

Dec 05, 2024

0 stars. I was charged twice for the services, which were pretty bad and felt rushed. They never fixed the double charge; my credit card company had to resolve the issue.

Dec 05, 2024

Massage was pleasant. However, the checkout experience was horrible. I was really disappointed with the way I was treated.

Oct 05, 2024

Massages are great, 10/10 absolutely loved it. I will book again! The nail salon however, not great. I went in today for my nail appointment expecting to get a manicure because that's what I booked, but the nail tech insisted I booked a pedicure. I asked her several times to confirm but she just kept saying it was a pedicure that I booked. She insisted so much that I second guessed myself and thought I had booked a pedicure. I continue with the service because I'm already there and I wanted to treat myself. Well, not only did she give me the wrong service, but she did an awful job 😭 I was really disappointed. I booked this spa day as a gift to myself for my birthday and I just wanted a relaxing day where I got a massage and a manicure. After I left the nail salon, I sat down to look at my nails and they were just so bad. I had to take a q-tip around the edge of my nails to get excess nail polish off. The nail tech also cut my nails crooked and jagged, didn't even bother to file them down. When I went to go check out, the front desk receptionist was great. She apologized for my experience and she gave me 20% off which, I appreciated. However, I don't think this nail salon is worth it. It was $65 for just nail polish. I can go to another salon and get gel for that same price. Anyways, that's my two cents 🤷🏼‍♀️

Sep 05, 2024

Came in for couples massage. Gladus & Caroline were amazing, such lovely and sweet massage therapists. Everyone made us feel so welcome and the amenities are amazing. Thank you so much for such a wonderful time.

Jun 05, 2024

I’m currently 8-months pregnant and was looking for a luxurious spa to spend the day to relax before having my baby girl. The prenatal massage itself was amazing! Suzanne made me feel so comfortable and relaxed. From an amenities standpoint, I was looking forward to relaxing afterwards at the pool and the website communicated this was offered to spa members. The staff informed me upon arrival that the pool amenity was only offered to hotel guests. I was obviously disappointed since (as a pregnant woman) you can’t use any of the other amenities (sauna, whirlpool, complimentary champagne, etc.) and specifically chose this place cause of the pool. If you’re pregnant or expecting, this isn’t the place for you; the website falsely advertises the pool amenity. Thus $245 later, I definitely felt extremely upset and robbed.

May 05, 2024

My spa day at The Crescent in Dallas was a tranquil getaway, highlighted by Suzanne's superb deep tissue massage and the welcoming demeanor of the spa attendants. Suzanne's attentive approach and exceptional skills left me thoroughly relaxed and satisfied, surpassing any other massage experiences I've had in Dallas. However, while the service was outstanding, the spa amenities, such as the steam room and pools, appeared outdated and in need of modernization. Despite this, the valet service provided a personal touch, enhancing the overall customer experience and leaving me considering a return visit for another relaxing retreat in the future.

Apr 05, 2024

Soooo…my husband is in Florida and paid for me to have a spa day here in Dallas. He paid for a Facial and a 80 min massage, not a cheap package by far. My husband calls ahead to see if I can arrive early to enjoy the other amenities such as the hydrotherapy, steam room, and the sauna. In which they told him I could. My appt was at 1 pm so I got there at 12:15. I was told that the lady would help me soon as she came back from her lunch break, so I waited. It was 12:50 and I stopped another lady that didn’t work in that area, told her that I had been there waiting since 12:15 so I could enjoy the other amenities. She made a call and I’m guessing they told her to get me started until the person that actually worked down there came back. Bless her because she got me my locker, robe, and slippers. By this time it was 12:55, then the lady who was supposed to help me shows up. She doesn’t really acknowledge me but greeted another lady (Caucasian) immediately. So I walked up to her and told her since it’s 5 mins til my appt I will enjoy the amenities after my appts to which she advised against, stating that it’s not recommended after a facial. I thought about it and was like maybe she is right. So I used the bathroom, then a lady comes calling me (Dr. Bennett). There was a Caucasian lady in there with me, that was who she was looking at when she called for Dr. Bennett lol. But when I answered she seemed shocked lol. We proceeded for the facial, I thought it was ok I have definitely received better services. Then I was taken back to the lounge for my massage. The lady greeted me, proceeded with the massage. Now I am not used to someone asking me repeatedly if I’m ok because most of the time I fall asleep if it’s a good massage but I felt like I couldn’t relax with this lady. Then to top it off, towards the end of the massage she placed my robe on my legs while I was laying there. I have never had someone throw my robe on me, tell me to get dressed, and I’ll meet you at the door. It seemed as if she was rushing me to get ready. I thought that was so rude. Then I proceeded to the lounge in which I decided to try the amenities because the lady that provided the facial stated that what she did was mild and wouldn’t hurt if I did do the steam/sauna room or the hydrotherapy. So I went for the hydrotherapy, then a lady comes to offer me lunch but could barely speak English (she was Hispanic) but she was so sweet. Turns out my husband called from Florida to tell them to inform me that he was buying me lunch. So they sent her but again there was a language barrier so I told her I didn’t want the lunch if it wasn’t included, not knowing my husband was paying for it. (Turns out they still charged him for my lunch that I never received, that’s terrible). Oh by the way you have no cellphone service when your down there lol, he said he tried calling me serial times. Also turns out there was free complimentary champagne that was offered when I was leaving smh. As I’ve mentioned before I have definitely had better services and my experience was definitely not a good one, especially for a fine looking establishment as the Crescent. I hope they do better. I definitely won’t be back. Dr. Bennett

Feb 05, 2024

Because we were 5 mins late our massages got cut off by 10 mins. Half of this time it was “preparing” for massage. Massage specialists were weak and not good. Service sucked too. Totally overpriced

Feb 05, 2024

I came to the Crescent for a spa day with a friend. This was my first spa experience and I didn't know what to expect. We were greeted by a host that gave us a tour. We used the sauna and steam room which were clean and accommodated both of us comfortably. My massage was the highlight of my spa experience. Adrina did an amazing job. She was very attentive and tended to all of my problem areas. She worked at them (as requested) and by time I left I felt a notable difference. Adrina pampered me from head to toe (literally). I appreciate her professionalism, her kindness, and passion for her art. Thank you Adrina and the crescent for a great first spa experience!

Feb 05, 2024

I have never been here before but I was calling around to book a head to toe spa day and the sweet woman that answered the phone was just so wonderful and was able to fit me in for everything tomorrow which is a Saturday! Every other spa was 100% booked solid so speaking to her was a breath of fresh air especially knowing that I’m calling last minute she was so kind and patient and booked me for every service I am looking for! I haven’t even gone yet and I’m so looking forward to tomorrow and would 10/10 recommend this spa to all of my friends and family! If you’re looking to treat yourself or like me have a hubby that wants to book a full day spa so that you can relax this is 100% the place to do it! Thank y’all again for working me into your schedule you are HIGHLY appreciated 💜

Feb 05, 2024

It has taken me a few days to gather my thoughts on my time at The Crescent Spa. I got an 80 minute CBD massage. I was really looking forward to this and hoping it would help with my neck and back tension. I checked in, was led to the lockers and changed. My masseuse quickly called for me and led me to a room. I never filled out anything regarding allergies, trouble areas, or areas to focus on. The masseuse did ask what areas I’d like to focus on and I said my neck and back. The massage began and the masseuse‘s massage strokes were extremely fast. It was like nothing I’ve ever experienced. It was an 80-min-massage so I was hoping to settle in and work out any knots. She barely focused on my back and shoulders. When I flipped over I was given a dry scratchy washcloth to cover my eyes. The room was cold and I told her I was cold (I had goosebumps) and she turned up the heat on the table but couldn’t adjust the room temperature. When the massage was over I was ushered out the door with a bye. Nothing else. I got to wind back through the spa alone. I wasn’t told if I could hang out a while or where to go from there so I just got dressed and left. I was extremely disappointed. The 23% gratuity is automatically added and although I do tip quite well, that service did not constitute the price I paid let alone a 23% tip. I left feeling like I still needed a massage

Feb 05, 2024

Meeting Rosie, was the only positive takeaway. Yesterday I came for a $245 massage. It was decent, yet all for nothing. I ordered a chicken Caesar wrap afterwards & unfortunately it was full of avocado. I am severely allergic. It wasn’t listed on the menu at all. Sent me into an instant panic attack & allergy response. Spa attendant spoke minimal English. Luckily I’m. Bilingual. Ruined all the reason & for my possible benefits from the spa visit. They were also painting the walls in the communal area between the locker rooms, which wasn’t mentioned at check in. Just not as enjoyable as I’d like, for the price point of their services.

Feb 05, 2024

One of my favorite spots for a massage

Feb 05, 2024

The Crescent is a beautiful hotel but the spa was a let down. You have to walk through the gym to get to the lockers. It has a gym locker room feel, not a spa feel at all. The waiting area was very clinical and there was no music playing so you just sit in silence in a bare room. The spa rooms were the same. Very underwhelmed for what they charge.

Feb 05, 2024

Tried to make a appointment and they where really rude.i tried to book but the system was useless

Feb 05, 2024

Wonderful place

Feb 05, 2023

Excellent experience Top notch customer service 👌🏾 I'd like to go again real soon.

Feb 05, 2023

I have owned Spa’s and with the higher end massage and taking the time to wipe me down instead of massaging for the price was over priced. I have had better massages for a lot less.

Feb 05, 2023

I love the amenities and services. I always have a good experience. The staff is always friendly and kind.

Feb 05, 2023

My husband and I frequently visit spas and were looking forward to trying this one for the first time. Unfortunately we were pretty disappointed in the amenities. The hot tub was out of order in the men’s room. The steam rooms smelled of mold and had rust on the metal fixtures/leaking into the drain. The drain in the shower I used in the woman’s area was clogged and began filling with water. The products in the shower were very poor quality. Our massages were wonderful. Rafael and Caroline did a great job. The attendants in the locker rooms were very kind. Update: when I emailed my feedback to Melissa, the spa supervisor, she issued a full refund. This was an unexpected gesture and improved our perception of the crescent spa. We may give it another try some day.

Feb 05, 2023

My massage was okay, but the room was way too cold to relax and the facilities are a bare minimum. My boyfriends experience was worse.

Feb 05, 2023

Quiet and private with Super kind, talented team

Feb 05, 2022

Our stay was impeccable. This is by far one of the best hotels in the DFW area!! The staff is very friendly and accommodating. The spa and gym were phenomenal.

Feb 05, 2022

Spa day with 3 other ladies and had a great time. Spa amenities were clean and organized. I had a scrub and the therapist was great but had a very light touch. She kept breaking contact and felt a little clumsy around the table. We ordered lunch and it arrived about 30 minutes later. Pretty typical for room service however we never saw anybody after the food was dropped off. I ordered the Caesar salad with chicken and it was very subpar. Chicken was cold, rubbery and tasteless like it was grilled yesterday. The other ladies ordered the soup and it was too spicy for them. Again no one to help after food was dropped off. When we went back to the spa to use the sauna I was disappointed they did not offer cold hand towels over ice. I had to track down a hand towel from the shower and rinse it under cold water. Overall it was a nice day but I was not wow’d and for the price I expect a little wow at least.

Feb 05, 2022

The best day spa!

Feb 05, 2022

Yikes. The good part first— the staff is absolutely wonderful. Everyone from the ladies at the spa reception desk to the staff in the actual spa were lovely and very helpful. The customer service was five stars. The spa itself is another story. I did not get a service, I only used the facilities (steam room, sauna, etc.) The steam room was humid but there was ZERO steam. I don’t even understand how. There was a very faint scent of eucalyptus, but mostly smelled of body odor and there were lots of stains and it just didn’t look very sanitary. I had to leave after less than a minute. The sauna was decent, but not very hot. I peeked in the whirlpool room but didn’t go in after my encounter with the steam room. The only areas that looked nice were the sink areas in the restroom, and the relaxation lounge with the couches (and even that wasn’t very relaxing, as the fluorescent lights were extremely bright.) I left after ten minutes. I was hoping for a similar experience that you find at the Joule but was ultimately disappointed. This place has so much potential, but needs some serious renovations and updates.