Ulta Beauty

Jan 16, 2025

Everyone at this store is lovely, especially Mickey! They were so kind, thorough, and incredibly helpful.

Jan 16, 2025

The staff is always were very nice. And very helpful. And the store was very clean. Parking was easy. Unfortunately this is the second or third time I've driven to the store to find out that they're out of most of the products I am looking for. Ulta needs to do a better job of keeping items in stock or not have a display for Bare Minerals if you're not going to carry any of the products for that line anymore. They also weren't able to order them, despite the very nice young woman at the front who tried to find them online.

Jan 09, 2025

Isabel, thank you for helping me out in the cologne section. You are polite, insightful, and respectful. Thank you for making me feel like a valued customer!

Jan 06, 2025

Great customer service and my go-to for Holiday Gifts.

Jan 06, 2025

My 13 year daughter and I visited this store today. We had the rudest, most inconvenienced cashier. Her name was Camille. She spent the whole time talking to another cashier about her personal life, what she had to buy at the grocery store. My daughter was having trouble with the gift card, I had to interrupt her conversation to help us. And her solution was to “just keep swiping it” until another cashier said we had to enter the card number. She went right back to her social conversation. And another cashier, I didn’t get his name next to her just kept saying “it was past his break time and he needed to go on break.” Listen if you don’t want to work or are inconvenienced by doing your job, then you need to stay home. I have been in customer service for 20+ years and some workers nowadays are just lazy and rude. You would think at a nice store like Ulta, there would be a level of professionalism, I guess not.

Dec 06, 2024

I got the joy of interacting with Mickey today and they were seriously so amazing. They were positive, had a great sense of humor, and helped me discover so many great makeup products! Highly recommend going to this location to meet with Mickey with any of your needs!!!

Dec 06, 2024

I needed some makeup and I didn’t really know what was best and Jennifer help me!!! She’s the best! Thank you. Everything works perfect

Dec 06, 2024

Visited Ulta for the first time located on Solomons Island Road. Not only was the store overwhelmingly full of clutter, it wasn’t easy to navigate. More specifically, I was harassed for a phone number prior to check, after repeatedly declining several times, and in order to escape the place, only because I was using a gift card, I ended up giving my phone number. It should be an option, and when a customer declines that should be the end! Later that afternoon , I contacted the manger, what a waste of space in explaining my experience. For some reason, I felt as if my privacy didn’t matter because it’s UB’s policy. It was very uncomfortable. I could also see the consumer adjacent to me puzzled about this same issue. That was my first and last time shopping at this place, because if you can’t make me a priority, I’m not going to consider you an option.

Dec 06, 2024

Went in on a Wednesday evening and the staff was horrible. Rude and not willing to help.

Dec 06, 2024

When you come here ask for Mickey! Her advice on lashes, lips and curls changed my life!

Nov 06, 2024

Mickey is a master at her craft and has a true welcoming personality. I am new to the world of makeup and taking that first step can be very daunting. Mickey took what little information I knew about a makeup regiment and expanded it to include details about a product, how and when to use it, and provided practical applications of the products. Makeup helps you feel more confident and beautiful and I couldn’t be more grateful that Mickey provided just that as the introductory step of my makeup journey.

Oct 06, 2024

Mickey is just wonderful!!! ❤️❤️❤️❤️

Oct 06, 2024

Mickey was soooooo freaking helpful!! This was only my 2nd time in Ulta ever and with Mickey I would've been in the store forever trying to figure out what shades were best with my skin-tone. But I was in and out in no time with the color I'd been stalking since forever! Thank you so much Mickey 💗 💓 💛 I'll definitely visit this location each time I'm in the area.

Sep 06, 2024

Had a salon appointment with Mickey P. yesterday to get my hair redyed and cut and they did an amazing job! Absolutely love my color and cut. Just what I wanted! They were super nice and friendly and made me feel comfortable. Can't wait for my next appointment with them!

Sep 06, 2024

I went to Mickey P to refresh my pink hair AND THEY DID AMAZING! I love the color and the new cut I got Mickey is so talented and amazing 10/10 I'm going back :)

Sep 06, 2024

Jordan was amazing! Can’t recommend them enough. They listened to me and gave me the perfect haircut based on what I asked for.

Sep 06, 2024

Just wanted to give a quick shout out to the staff today, I overheard one employee say they were quite understaffed but every employee in there did an AMAZING job of giving any needed assistance as well as just being super positive and friendly !! I’ve always loved this Ulta location 🥰🥰

Sep 06, 2024

The two girls working the counter on Thursday evening were incredibly rude. I attempted to return a sunscreen that I had bought a few minutes prior and they claimed that they couldn’t do it without a receipt. Mickey asked the manager for me and the manager was able to pull up a receipt and facilitate an exchange. This is apparently store policy. As I exchanged the products, I was met with snarky looks and they laughed at me. They have worked there for a while, I know because I recognize them. I’d be surprised if they didn’t know that management could pull up past receipts. I will definitely be taking my business elsewhere and would encourage management to retrain them on basic customer service skills. No surprise that they work the front desk at ulta, they didn’t seem very bright. Mickey however was incredibly well versed in product and sold my friend and I on the Chanel rouge line. 3 stars for her.

Aug 06, 2024

I came in roughly four days before my wedding looking for a long lasting lip stain. I had zero idea what I was looking for and decided to procrastinate this task to the very last minute. I met Mickey who walked me around the store and showed me all of the options. She was absolutely so thorough in helping me pick out a product, color and making sure I was comfortable with what I was doing. I am so impressed with Mickey's level of knowledge and friendly personality. I have not needed any new makeup yet, but when I do I will speficially go back and seek out Mickey's advice.

Jul 06, 2024

Because i would not give my e mail, i was told I would not be able to return my purchases

Jul 06, 2024

Go see Jordan! After a recent bad experience with a stylist, i went onsite to see if Ulta had a stylist that knew how to cut curly hair. Jordan's name came up and i took another chance and scheduled. I was nervous because most would look at my very thick curly hair and pass me on as they had no idea how to cut it..and obviously they didn't. I was very nervous though when i showed up but i had to let go and trust. Well I am so happy I did! Jordan listened to what I was looking for, and explained in detail what she was doing as she corrected my cut. My nerves settled immediately!! She is very sweet and knowledgeable about curly hair and i could not recommend her enough!! I asked for recommendations on products I should give a try as there have been many and she walked me around to some I hadn't thought about. Schedule your next appt with Jordan she will not disappoint! Wonderful experience and happy to have a new stylist!

Jul 06, 2024

We all know how awesome Ulta products and rewards are, but to also have such amazing customer service IN the store, that’s HUGE! The Annapolis store has the best staff. I know I can trust them to make thoughtful recommendations that are genuine and right for me. I’ve never had a bad experience and even the managers have made complex returns a breeze. Honestly at 40 I finally feel like I found a company and brick and mortar store I can trust in my beauty journey!

Jun 06, 2024

First and foremost I want to express that my concern was promptly and appropriately handled by the manager of the store, however I think it’s necessary to share that my experience at the salon was not ideal. I went in for a partial highlight. I wanted my blonde brought up to my roots. My stylist showed up right on time and had to take a little bit of time to get set up - not a big deal, I cleared my day for this. We looked at photos and agreed on the plan. I have a lot of hair and my stylist stated that she was running behind during the foils and had to call her next appointment to let her know. Towards the end of the foils, she asked me if I was getting a haircut too or just color, because she “didn’t even really look at the sheet”. Fortunately it was just color. We rinsed it out and got back to the chair and I told her it wasn’t a big deal if she didn’t get it completely dry, as I understand she was running behind and I was just going home anyway. So she dried the front and I paid and left. When I got home and the rest of my hair dried I was devastated. I had just spent over 3 hours in the salon to come home looking like my roots were grown out by a month. I called and the manager offered me a resolution that I thought was fair. But as a mom of two young kids, my “me” time is very limited and very valuable to me. So the fact I wasted the day on this hairstyle and now have to get it fixed elsewhere is especially draining to me. Photos for reference.

Jun 06, 2024

Go see Jordan at the Salon for all your hair needs! I cannot recommend them enough. I’ve been getting my hair done by Jordan since 2022 and they always do a great job. I definitely recommend seeing them if you’re interested in vivid colors but they’re also great with natural coloring, blonding, fun cuts, etc (I recommend checking out their instagram page! @jordanamberhair) Jordan always makes me feel comfortable in their chair and does a thorough consultation before we start. They walk me through each step of the process and explain everything along the way. They go above and beyond to make sure that I am happy with the end result of my hair every time! The attached photo is from my last appointment a few weeks ago

May 06, 2024

Jordan is a great stylist

May 06, 2024

Went in and spent about 300.00 on shampoos and dermalogica stuff. It was 8 items. I got up to register and the cashier informed me that they were out of plastic bags, which is kind of an inconvenience considering I had a lot I had to carry. She tried to sell me a five dollar bag when I would’ve just preferred of course to pay $.10 for a few plastic bags. I passed on the 5.00 bag. Anyways, cashier Zoe was pretty rude throughout the whole interaction. Like almost inconvenienced when I had to stand there and load up my items with no bag.

Apr 06, 2024

Great selection, great employees... I'm a guy, and even I love the place!

Mar 06, 2024

Customer service suck!

Mar 06, 2024

I can not say enough about this place!!! So I actually live closer to another Ulta, but I will drive a little bit longer to come to this location. They always have what I'm looking for, and if not they offer to order it for me. My biggest amount of gratefulness tho, goes to both Jarrett and Stephanie who spend a LONG time (two days) helping me pick out my shade of foundation!!! I have looking for the "perfect" match for years!!!! And they sat down with me and spent so much time finding THE match. It was Clinique!!! Some place I would have never looked! I've always loved this store, but this was the icing on the cake!!! And they were like, see you next time, because they know I will be back! They are always friendly, neat, pretty accurate when it come to stock, just all around a great Ulta! Thank you guys for being good at what you do!!! P.S. what color have I been wearing all these years then?? Lol I was so off!!!

Mar 06, 2024

It is troubling to see profiling still occurring in stores today. I was saddened to witness an employee at Ulta Beauty openly discriminating against a black customer. It was very obvious. The customer asked for help with perfume, but the assistant refused to give it directly and instead insisted on taking it to the cashier for the customer to receive later. This behavior was unacceptable and has made me decide not to shop at this store again. Not to mention no sales people are ever around to help anyone. You have to search for them. Thumbs down.

Feb 06, 2024

Asked an employee to help me find a travel size leave in conditioner for curly hair. The girl gave me the only “leave in” conditioner they have left, so I reconfirmed and asked if I can use this as a leave in conditioner, which she assured me it was. When I got back to my hotel, I read the back and noticed that she sold me regular conditioner and tried to pass it off as a leave in conditioner. It is not even a light enough conditioner to use as also a leave in. Store was clean though.

Feb 06, 2024

I got my hair done by Mickey! Not only were they a joy to be around, but they throughly explained everything being done, how to take care of my hair, and how to style it at home. I was feeling so overwhelmed by my hair, and Mickey really changed that for me. Thank you a million!!!!!!

Feb 06, 2024

My most favorite place in Annapolis

Feb 06, 2024

Shout out to the employee who took time out to find a replacement since the "gift with purchase" was depleted. As an added bonus they gave advice for a nail salon when asked. Great customer service!

Feb 06, 2024

The people there are always so nice.

Feb 06, 2024

Took my daughter there to use her Christmas gift card she was so excited to use. First and last time at this store! Never greeted or approached by anyone who worked there. Got in line that was 20 or more deep with one person working the register on a Saturday night! Other employees just laughing and talking amongst themselves in the aisles not caring who was in the store. Finally we put our stuff down and walked out (we had already been in line for 20 minutes)

Feb 06, 2024

Worst experience at this store. Employees hard to find there and when they are around, they don’t ask if you need help. I asked for assistance, the lady there just ignored me. Completely disappointed from the experience of this store. Hire better employees please.