Ulta Beauty

Jan 06, 2025

This location has turned into trash. I no longer live in the area. While visiting family I went to this location as my mom wanted to purchase something. The employees do absolutely nothing to help. My mom asked for help on finding a product and helping pick out a good color. The employee didn't even move from her spot but pointed to a direction and told my mom to go look over there. None of the products were stocked including the items used to test the products. So im sure the hygiene of the tester products are not up to code. This ulta was complete trash compared to mine back home. The employees where I live are always willing to help find products and pick the best color and the store is always stocked and clean. Would not recommend this location to anyone.

Oct 06, 2024

Best haircut and haircolor I have ever had in my life. I highly recommend Deanna Free for your forever elite hairstylist.

Oct 06, 2024

Walked in looking for one thing, bought several! Genesis was beautiful, helpful, and friendly! I enjoyed and used all my purchases! Thanks again Genesis for your help.🌟

Sep 06, 2024

I just want to say I had an amazing experience here. All the staff members were friendly and helpful. I got my hair cut and styled by Deanna. My hair was a disaster walking in, walking out though I felt brand new. She was kind and funny and made sure I was satisfied with my hair. Thank you so much! Definitely recommend. I will be going back for sure!

Aug 06, 2024

Erin helped me out and she was fabulous!!!! I am very new to makeup and had no idea where to start - she walked me through everything I needed, was super transparent, and made it a really fun experience!!!!

Aug 06, 2024

Esta tienda cuenta con una gran variedad de productos para cuidado del cabello, mi marca favorita es olaplex y encuentro acá todo lo que necesito, está ordenado por categoría, marcas al final de la tienda, todo es limpio. Valoro la pulcritud y la sensación de boutique cosmética que ofrece. La muchacha encargada de caja es muy amable. Recomendada! 🙌🏼✨ This store has a wide variety of hair care products, my favorite brand is olaplex and I find everything I need here, it is sorted by category, brands at the end of the store, everything is clean. I appreciate the neatness and the feeling of a cosmetic boutique it offers. The girl in charge of the cashier is very kind. Recommended!

Aug 06, 2024

This was my first visit to this Ulta and I live about 2 hours away. I had a couple of questions for the young lady who greeted me at the door. She recommended a product by BeautyBio. When I got home and went to use it, the instructions say a tool is needed to dilute and apply it. This tool is $200!! She never said anything about this. Now I have a product that I can’t use correctly. I am very disappointed.

Jul 06, 2024

They do not have bottles out to test scents. They claim it is for theft but probably drive away more money from legitimate business than they lose money with such a pants-on-head stupid decision. If you cannot try scents there is 0 purpose to a brick and mortar store vs the convenience of online retail.

Jul 06, 2024

This Ulta is by far the best Ulta I have ever been to (I have been to multiple Ultas in different states). There are two hairstylists here that I can't recommend enough: Deanna Free and Shericka B. Shericka B. did my haircut and Deanna did my highlights, and they were both ABSOLUTELY AMAZING. They are very professional and super kind. They definitely love what they do and are always checking on you to make sure you are comfortable and getting what you want. They keep asking questions to ensure they understand your needs and complete the job with perfect attention to detail. Whether you want a new look or need to fix something that went wrong, Deanna Free is your girl. Her creativity and confidence in her work will get you the look you want without a doubt.

Jun 06, 2024

Deanna Free is the most amazing hairstylist I know out of all the stylist I’ve been too ever in my life I’ve been going to her and my son for a few years and we are picky She is so talented and Amazing at what she does and she has the most beautiful soul and personality The prices may be high but she’s worth every penny so are the conditioning treatments and I’ll be trying a gloss next She has never cut mine or my sons hair with any mistakes If you take her a picture she can cut it exactly the way it looks I always leave feeling like i was in a videll Sassoon commercial Thank you for all your hard work and all you do your the best !!!! 💚 She’s done it again Deanna Free is the best 🫶🏼💯

Jun 06, 2024

I have for many years been extremely pleased with my stylist, Dianna Free. She is a caring professional and has achieved the Elite Stylist tittle. I have been a faithful client of Dianna’s for past 10 years. I am very confident referring her to you!

May 06, 2024

Liesl had amazing customer service and was so patient and kind with my 73 year old mother, who had lots of questions.

May 06, 2024

My daughter and I absolutely love shopping at this location. Niki, Gen and Mary are always so friendly and helpful.

May 06, 2024

I love the ladies at this location! everyone is always so helpful and kind, especially Deanna in the salon she is amazing and always takes her time to make sure i get my hair exactly the way i want, keep up the good work:)

Apr 06, 2024

Everything was amazing. I received a silk press with Malik he was very nice and my hair looks and feels amazing! I also got my brows done by Mary it was super quick and painless. I love this location!

Apr 06, 2024

Great customer service! This is my "home" store anytime I need anything skin care and always have a great experience. Today, I asked the manager Nikki if she had any boxes since Im moving and she was super kind and helpful. Unfortunately, this store will be too far for me once I move but so grateful for the wonderful staff!

Mar 06, 2024

I went to Ulta in Germantown to buy my favorite Clinique face wash and to have my shade matched so I could find the best foundation for myself. Liesl was so amazing and helpful. I was so impressed by her shade matching abilities. She found my shade after trying only 2 on my skin. Also, she educated me about primer which I really appreciated. The only problem I encountered was that the store did not have in stock the foundation or face wash that I needed, so I left empty-handed. The 5 stars are for Liesl for being so knowledgeable, helpful, professional, and friendly. I will go back after having such a good experience. Next time, I will make sure they have what I need before I go.

Mar 06, 2024

If you are looking for a great stylist, go to Deanna at Ulta Germantown. This is not a cheap Hair Cuttery salon, but you get what you pay for! great service and with Deanna, you get even more. Yesterday, I got a Signature Cut and Style. Deanna is super friendly, she loves her work, and it shows. She takes time to make sure you are completely happy before leaving her chair. I highly recommend seeing her if you have never been.

Mar 06, 2024

Liesl did an excellent job assisting me today at Ulta. She was knowledgeable, very helpful , and provided me with outstanding customer service.

Mar 06, 2024

Went here to get perm curls for my son, the team was very unwelcoming to begin with. The stylist was very inhospitable. I was there the whole time and the manager could be seen in a welcoming and jovial mood with the locals, so clearly she has issues with foreigners. The style costed me $150 (including a $15 tip) and the result was mediocre. I am never getting anything done here again. Having gone to a professional place like this, the least that you would expect is a welcoming and a more hospitable team that would understand the requirement and make it more easy. Horrible experience and a very unsatisfied customer.

Feb 06, 2024

Employees are not very helpful

Feb 06, 2024

Had a great experience at this Ulta! Was shopping for an anniversary gift for my wife, and their associate Liesl was so kind and helpful. She pointed me to exactly what I needed and I couldn’t be happier with my experience. If you go to the Germantown Ulta, be sure to ask for her!

Feb 06, 2024

I had the privilege of experiencing a makeup transformation at Ulta Beauty Germantown that truly saved the day. Initially, I had my makeup done by a different artist who was hired for the entire wedding party. Unfortunately, the results left me feeling far from satisfied, as the look was neither natural nor reflective of my true self. Faced with this unexpected predicament, and with just one hour until photos, panic set in. In a moment of sheer desperation, I sought refuge at the Ulta Beauty Germantown location near the wedding venue. The staff was clearly swamped with appointments, but they went above and beyond to accommodate my urgent request. I am eternally grateful for their swift action. Enter Michelle, an incredibly talented makeup artist. Not only did she take the time to listen to my preferences, but she executed the makeup application with the finesse of a true professional. When I looked in the mirror, I couldn't believe the transformation. I finally resembled myself, and the makeup felt weightless and natural, as if it were a part of me. Walking out of that store, I was not only relieved but also exuding newfound confidence. Thanks to Michelle and the entire team at Ulta Beauty Germantown, I was able to face the wedding with a smile on my face and the self-assurance I had been lacking. Their exceptional service and skill turned a makeup disaster into a positive, memorable experience.

Feb 06, 2024

I love Ulta Beauty stores, but was recently very uncomfortable with the cashier named (Peggy). I was at the Germantown location recently shopping. The line was long and I was ok with that. I didn’t have any other plans that day. The cashier named Peggy came to help check out. She said under her breath that she had to get done with floor stock. I never said a word just waited patiently to make my purchase. In the process of paying for my merchandise, a question about donating to some kind of foundation popped up. Peggy asked me to select if I wanted to donate to the foundation or not. She watched me the entire time while I made my selection to donate or not. I had just spent almost $60 in the store and didn’t have anything extra to donate at that time. I completed my purchase and on my way out of the store, Peggy said out loud to the other cashier that “We are the worse when it comes to donating “.I took it as a bias stereotype comment. That comment was very distasteful and uneducated to make especially while the customer is leaving the register. I thanked her for checking me out and she never said a word. She was very unprofessional!

Feb 06, 2024

I needed help finding something for a scalp treatment. I had no idea what to ask for. Your employee Liesl was amazing! She led me to the right area and the right products. She was knowledgeable and helpful and her smile is infectious! Great employee! (And the girl at checkout was super sweet!) Great experience!

Feb 06, 2024

Marry is so sweet and one of my fave people to work with!!

Feb 06, 2024

Mary R. @the benefit brow bar is amazing! Great service :)

Feb 06, 2024

jen gave wonderful advice and helped me find exactly what i needed!