Ulta Beauty

Feb 04, 2025

What a nightmare. I waited a week and a half for this appointment then I had to wait 20 minutes past my appointment because the girl who did my eyebrows wasn’t ready she was in the bathroom. That’s what they said not my own assumption. So I tried to just be cool and give it a chance And this is the result I pray to God when I get in the shower some of the smudge comes off like I have no idea what she thought she was doing, but I’m taking it personal because when I told her this was my first time there she said it was hers too, so I felt like she was being a smart ass, right off the rip. Then her manager, Kelsey justified and minimized to the fullest she told me she thought my eyebrows looked good. I’m really glad I’m not paying for her opinion because these eyebrows do not look good they are way too dark and I told her I am very pale, I don’t want dark eyebrows and what did she do? what I told her not to do. I’m glad that I got a refund, but Kelsey offered me a refund before she offered for somebody to fix my eyebrows, which says a lot about her running that establishment. Very disappointed and I hope my review reaches a lot of people so no one ends up in the same situation as I am. Here’s an opinion from another establishment that does brow tinting. Way too dark. Ulta in Martinsburg is the worst. Thanks a lot for ruining my days off. I don’t even wanna leave the house. That’s how stupid I look. I even let that woman keep her $19 tip So I don’t wanna hear its about the money. They charged me $30 for an eyebrow wax and when I came home, I still had hair where it should’ve been waxed. NIGHTMARE. And just so you know, Kelsey, I will be finding out who your boss is and I will be having a conversation with them as well. Since you basically stood there and argued with me that the woman had been doing it for 12 years and she’s really good when you’re looking at my messed up eyebrows the whole time and then you tried to lie to me and say they look good girl bye.

Dec 06, 2024

Friendly staff and excellent return policy. Usually well stocked with my favorite "must haves". Conveniently located.

Dec 06, 2024

The staff are always very friendly, the store is clean and well kept, and the displays always look so nice. The prices are pretty good and they have so many products. I can't wait to try some of Ulta's salon and beauty services too!

Nov 06, 2024

Leyla was great and able to achieve the look I was looking for with adding in some laughs.

Nov 06, 2024

Stellar brown services!

Oct 06, 2024

I came along a small store while at my stay at martinsburg called ulta , and I went in to get my eyebrows done , honestly amazing experience, Sophia did my eyebrows and she did amazing on them would definitely recommend wouldn’t let anyone else do them , be there or be squared 👹

Oct 06, 2024

Sophia did such an amazinggg job on my eyebrows I’ve never felt more confident with anyone else doing them like I was with her . 100% recommend

Sep 06, 2024

Honor at the MAC Counter is amazing! She will get your makeup right every time! Absolutely love her! Thank you for always making me look amazing for my events! You are the best!

Aug 06, 2024

Everyone was super nice, they had everything I needed and I even got a bunch of free gifts for signing up. This place is a 10 for sure.

Aug 06, 2024

Love Martinsburg ULTA and Christi gave the best shape to my eyebrows I just loved it and got so many compliments on it

Aug 06, 2024

Nos encanta Ultra Beauty maquillaje cremas faciales lociones champús todo lo que es belleza ❤👍

Jul 06, 2024

My girlfriend and I went in to get some Olaplex and The Ordinary products on Friday 6/14. From the girly that showed us where the ordinary was, to the girl complementing our blush and lipstick, to the young lady that answered ALL of our questions about scalp/hair care (and trust me, we had a TON of questions!), the energy of the employees was comforting, and made us feel so welcomed to ask questions!! I'm so grateful for this recent trip, as I have gained so much knowledge on scalp and hair care!! I wish I knew the names of everyone that assisted us, but quite literally every staff member was phenomenal!! Oh, and ask questions!! I'm the type of person that just doesn't want to bother anybody, but these gals were more than happy to assist us! Thank you ladies!

Jul 06, 2024

Very helpful and friendly

May 06, 2024

The Martinsburg store has a much wider variety of items in store than the Hagerstown store. The staff are friendly and helpful, this is my new go to Ulta store, it's worth the 25 minute drive to be able to have a larger variety of items to choose from.

Apr 06, 2024

Great location

Apr 06, 2024

Great service

Apr 06, 2024

I have visited this store many times and always have a good experience, I recently stopped in and was asked if I needed help right away. The lady helped me with skin care and then took me to the MAC lady for makeup, she was also very helpful. They both went above and beyond, something that is hard to find now. I wish I could remember their names.

Feb 06, 2024

Great selection

Feb 06, 2024

I got my brows waxed, tinted, and laminated for the first time with Sophia and she did an amazing job!! I absolutely love how it turned out! She was super nice and knowledgeable about brows :)

Feb 06, 2024

I was only helped by one consistent staff member while the rest were highly avoidant as if they don’t want to be bothered and just walk around until their shift is over collecting a check. Being new to shopping for cosmetic products should be something to be more inviting. Their rewards card system was not explained properly and it was my fault for believing in it, but all they do is harass you to sign up. I realized I wouldn’t need it as often as I would so I had it cancelled only after one use. Their corporate website was hard to access too as it kept saying my account was not to be found or didn’t exist. I ended up having to pay someone $9 just to speak to them to pay off the balance and cancel it…. I’ll never be back here after confirming the account is closed!

Feb 06, 2024

Nice store to get beauty products! Ran in to get a gift card for Christmas and purchase some Paul Mitchell shampoo and conditioner. 🩷💅

Feb 06, 2024

Personally being a man I don't wear makeup and it looks like a good place to get all of your beauty needs

Feb 06, 2024

Sophia did absolutely amazing with my brow wax and lamination!!

Feb 06, 2024

Very friendly and helpful staff. Beautiful store! Was able to get my husband a gift thanks to the amazing help from Honor.

Feb 06, 2024

Very nice people work there

Feb 06, 2024

lots of variety and high-end perfumes