Ulta Beauty

Jan 09, 2025

Great customer and the store was well stocked!

Dec 06, 2024

Love Ulta but for some reason the associate that I asked for help with a product today was extremely rude and seemed annoyed to be at work or maybe just annoyed with me being in her way as she was stocking the shelves. Either way if you don’t like your job or people don’t work! However Nancy was very pleasant and nice and made me feel welcome! Do better with people you hire .

Nov 06, 2024

Ms. Banks in Ulta Hair Salon at this location was very efficient, thoughtful and courteous. The manager and she were able to work me in as a walk in for a service that took 90 minutes. Highly recommend this location for shopping and for the Hair Salon. Will be back!

Nov 06, 2024

They always have the beauty products I need. The staff is very kind and knowledgeable.

Jul 06, 2024

Needed to go to Ulta to get skincare I can only find there and had a rude experience with Cashier Steven that makes me not want to go to Ulta or at least this Ulta again.

Jun 06, 2024

this The workers were rude, snobby, stuck up, and prejudice towards blacks. Me, a black woman, walked in with my black husband and got faces made at us, no one asked if we needed help, and they were sarcastic towards us. Also stared at us as if we were contagious. There are also many other african americans that had similar experiences at this ulta in the reviews.It seems to be an ongoing issue towards african americans at this ulta.

Apr 06, 2024

I’m only rating because their pickup team needs to do better. They mistaked me and my cousin’s orders because we have the same last name and tried to convince us that the pickup member verified it with her at the car. They never verified, and didn’t ask for an ID either. And They never asked ME if I wanted my order with someone else. So they could’ve given my order to just anyone I guess. What if she wasn’t related? It turns out when she got home both of our orders were in her bag and she didn’t notice until then. So it’s fine but what if it was someone else with my order? It almost felt like they were putting the blame on us too. I hope it doesn’t happen again.

Feb 06, 2024

Almost always find what I am looking for. Friendly and helpful staff!

Feb 06, 2024

Excelente…!!

Feb 06, 2024

Excellent service. Kimmie did a fantastic job from start to finish. She listened to my comments and questions professionally and with empathy. I would not let anyone else cut my hair. She is an exceptional employee and ambassador for Ulta. I am 1000% satisfied with my haircut. Two thumbs way up!

Feb 06, 2024

Giving one star because I can’t give zero. My mom and I both placed online orders for pickup in store. My mom offered to pick my order up when she went into the store to grab hers. The associate gave my mother such a hard time and pushback about picking up both of our orders, even though *I listed her as an alternate pickup person* and we have the same last name. When picking up any orders from any Ulta location, even this one, we never have a hard time and we show our IDs and get our orders. However, today my mom was given much hassle when attempting to pick up our orders. It was an off putting experience and I hate hearing that my mother had to go through that when we shop all the time without issue. And she was literally listed as a pickup person on the order too…

Feb 06, 2024

Good store! worker’s are a little bit loud and a lot of things are out of stock but overall it’s a good store.

Feb 06, 2024

Great experience on an online order

Feb 06, 2024

I came to this place in need of some foundation. Upon arriving, I went to an associate to ask if I could have help matching a color. She rudely dismissed me and told me to find somebody else. However, there were clearly no other associates to help because I was told she was the only one who could help by the front desk. I looked around for somebody else but there was no one.

Feb 06, 2024

I have a lot of skin issues, and I haven’t bought makeup in 2 years. I brought in my makeup case, and asked an employee if he could help me out. I don’t wear makeup a lot, nor am I knowledgeable about it. I was hoping that maybe some of the makeup that I had was still good. I did not have a good experience with that employee at all. It wasn’t until an employee named Kira stepped in to help me. I forgot to ask for her name, but that was the cashier’s name on my receipt. She was nothing but kind and understanding to me. She helped me find something to cover all of the redness on my face. She showed me specific products and tested shades to make sure they would work with my skin tone. She also taught me the best way to blend the products so that they didn’t irritate my skin. Plus, she helped me stay within my budget that I had allotted for my purchase. I work retail, and I know you can only spend a certain amount of time with a customer. However, the time she did spend with me meant a lot to me. She went out of her way to help me when no one else would. That is the type of employee that needs to be recognized. I don’t even write reviews, but I wanted to make sure she was recognized on a public platform. Thank you, Kira!

Feb 06, 2024

Kimberly Moore was great! I got my eyebrows waxed and she did a great job and really listened to what I wanted.

Feb 06, 2024

Love Ulta. Always a pleasant experience.

Feb 06, 2024

Most workers are loud and rude. I get weird stares and no help when I come to this location. Differently left a bad impression , DO NOT RECOMMEND.

Feb 06, 2024

Really lacking on services for ethnic hair/hairstyles. In 2023 too. Smh.

Feb 06, 2024

The best retail customer service I've received in a very long time from any establishment I've patronized.😀

Feb 06, 2024

The store is located right of the main highway . It’s very good . Especially I don’t know the person’s name , she helped me find the right shade of foundation and made very good recommendations that fitted my budget . She was very helpful and helped me try on different shades until we found the one that suited me . Very impressed after my visit at this Ulta

Feb 06, 2024

Walked inside with my baby and wasn't greated mind you there were more than 4 people on the floor and by the entrance. I heard people being helped and when I asked for assistance I was ignored more than once and never got helped. I decided to walk out because of the horrible customer service.

Feb 06, 2023

A good place to buy makeup.

Feb 06, 2023

Accompanied a customer, but browsed. What a well-managed location. Beauty & cosmetics companies spend millions on packaging & merchandising. Ulta understands that & complements what the brands do. Men's colognes were as well-stocked as any place I've seen in several years.

Feb 06, 2023

Associate was helpful.

Feb 06, 2023

Everyone has always been very helpful when I visit the Ulta Collierville location. Last weekend I needed some products and was assisted by Sarah. She is top notch. Very knowledgeable and friendly. Thank you Sarah you made my day.