Ulta Beauty

Feb 03, 2025

I've gotten my haircut and wax here the past few months. Both Myrna and Bianca do an amazing job 😀 I always feel more stylish after working with them. I always enjoy sharing conversations and laughs with them

Feb 01, 2025

Best prices my wife loves it

Jan 31, 2025

Really great team! Very helpful, positive vibes, you can ask anyone about the products and they'll find the answers for you. 5 stars!

Jan 29, 2025

CJ in the stylist area was a huge help. I was about to leave because of the overwhelming options but she just leaned over and asked if I needed help deciding on something. She picked out a fantastic product and helped me find a couple other hair care items I was looking for. I’ve never purchased from an Ulta before but I’ll definitely be back because of her!

Jan 22, 2025

Bianca was so sweet! She took her time to help me find a perfume when I had no idea what I wanted, I left with a new favorite perfume (: she made our simple trip to ulta so fun!!

Jan 08, 2025

I love the service!!!! I always find everything I want. Love it!!!!!

Jan 08, 2025

I went in for a Root Touch up. The appointment was with a Master Stylist and the color was fine but the styling and blow dry was trash! The inside of my hair was still damp I asked if it was going to get iron and it look like straight humid hair and I will never go again especially paying for high prices for an express root touch up! The staff was somewhat nice but they do a horrible job on women of color hair.

Jan 08, 2025

I've gone around town for spa services but this place has the best price, professionalism plus the result are amazing❤️. I also love shopping before or after service. This location is always well kept & with friendly staff.

Jan 05, 2025

I lost my makeup bag and Leah was amazing at taking me through the store to replace my products and introduce me to some new ones. She was so nice, patient and helpful. Thank you Leah!!

Jan 05, 2025

Absolutely love Tenia, Braden, and Alanis! I needed a ton of help deciding on some products and they were so helpful. Tenia has helped me multiple times and I’ve loved every product she’s recommended. Thank you to them! (Hopefully names are spelled correctly, I had them written for me by management.)

Jan 05, 2025

I had a make up appointment for 11:15 am and a hair appointment for 1 pm after the make up appointment I walked over to the salon for the hair appointment and was told by a guy working on someone else’s hair “a manager will be with you”. I was puzzled as to what was going on and how does he know who was without a name. so I kept hovering for about 5 minute or so no one approached me, he looked my way again and when we made eye contact, he said to me I have another appointment, they double booked you. Wait what????. When I entered the store and checked in shouldn’t i have been made aware of this? I had a photo session at 2:15 pm and chose this location specifically since they’re just 15 minutes away from the studio. Anyway, no manager came out so I had to walk around the store,seek out an employee and asked for a manager who casually came out of the back office and asked can I help you? So all this time I’m told a manager would be right with you by Francisco, she had no idea what was going on??. She apologized and then it was a scramble to get someone to do my hair while the stylists are all working on other clients and turning around to look at me along with their clients as if I’m the issue. It was a very uncomfortable experience. CJ was kind enough to walk over to me introduce herself and said I’ll help you give me one minute. It was rushed but she came through. The manager processed my payment as if Nothing happened. No compensation was offered for the embarrassing ordeal, poor communication and lack of customer service received. Be careful booking at Ulta Waterford lakes. I had called the night before and morning of my appointment to double check and confirm my appointment

Jan 05, 2025

I had an amazing experience at Ulta thanks to the helpful staff, especially Elise! She was incredibly knowledgeable and patient, helping me find the perfect fragrance that suits my style. Elise went above and beyond, asking thoughtful questions about my preferences and recommending options I would have never thought to try. Her expertise and warm personality made the whole experience enjoyable. I’m so happy with my new scent—thank you, Elise!

Jan 05, 2025

I made an online pick up order. It was an SPF foundation that expired about 2 months ago. The only other product they had was also expired at the same time as the one I was originally given. They offered I return it and order online with free shipping, but could not honor the price I bought it at. Which would mean I’d lose out on a sale & coupon, because of their mistake. I thanked them for their time & left. But this situation is crazy. Every place I have worked at would have fixed the issue. They did not bother to ask a manager on how they could fix it. The only solution is as to lose out on a promotion due to their own mistake…mind you not once but twice. I truly cannot understand how 2 expired SPF items could go unnoticed. Systems usually flag this prior to the expiration. If it’s not removed off the shelf, then the register will refuse us to sell the items. Mind you that’s at various other retailers that I have managed, that are not Ulta. So either their management did not care or the Ulta company has some serious inquiry failures on their end. If you get anything from IT Cosmetics, I suggest looking at the expiration date at the top of the tube. Because expired sun protection is useless & you will get sun damage. Meaning hyperpigmentation & a risk of melanoma. Not to mention skin care regimens & progress would be ruined, even worse if you’re on a retinoid.

Jan 05, 2025

Tenia was extremely helpful and so sweet. She recommended products that perfectly suited my preferences.

Jan 05, 2025

Terrible experience this store deserves 0 stars. I scheduled an appointment to get my makeup done for a photoshoot and received a call the day before my photoshoot and was told the employe schedule was entered incorrectly and they have to reschedule my appointment. The stylist even advised me to call Sephora to see if they could squeeze me in last minute. Extremely disappointed.

Jan 05, 2025

When walking in I was warmly greeted by Joshua who asked if he could help me with anything. I went in to look for a more full coverage makeup than what I’ve been using and Joshua went right to work color matching and making sure the color was perfect for my skin. We chatted while he added some powder and bronzer which I bought as well. He was so pleasant and made me feel like we were friends chatting. It’s not very often lately that I’ve found someone in any line of customer service or retail that was as wonderful as him. Thank you Joshua 😊

Dec 05, 2024

Amber is a very nice soul and so sweet

Dec 05, 2024

Amber the sweetest and patient soul ever she’s the cutest helped me without complaining!!

Dec 05, 2024

Erica helped me out when I was trying to select makeup and moisturizers. To say that I felt like she cared for me, my needs, and gave such genuine opinion--I really appreciated that. I hope to have more people like her that makes shopping easy and cares for our needs.

Dec 05, 2024

I had the pleasure of working with Elise, and I can't express enough how amazing she is! From the moment I walked in, her warm and welcoming demeanor made me feel comfortable. She took the time to listen to my skincare needs and preferences, demonstrating incredible patience and understanding. Elise's knowledge about skincare products is truly impressive. She guided me through the selection process, helping me choose the perfect products tailored specifically to my skin type. Not only that, but she also helped me find fragrances that my husband would love—she really understands what her clients are looking for! I left feeling confident and excited about my new skincare regimen. Elise's kindness and expertise made my experience unforgettable. I highly recommend her to anyone looking for personalized service and genuine care. Thank you, Elise, for being so wonderful!!

Dec 05, 2024

Leah was so helpful! She helped me color match and find everything I wanted and more. Super sweet and nice :)

Dec 05, 2024

Please allow customers such as the blacks and hispanics to shop in PEACE. It’s 2024 not 1945. My experience was not pleasant. The moment I walked in, you have this man walking around each aisle harassing black women if they are OK , you already asked us that question less than 2 minutes ago, why don’t keep following me around in the store when you have other people you can attend to. This is and will be my last time shopping there. Headed over to much friendly store ..… Sephora.

Dec 05, 2024

Terrible experience with the manager named Alysha. She was very arrogant with me. It all started when the employee named Carolina mispriced my merchandise. On the floor there was a stamp where it clearly indicated that there was a discount on the product. When I went to complain, I realized when I looked at the receipt that they had charged me at the regular price. When I go and explain to the other cashier who serves me very kindly, she tells me that I am right and that is where she call the manager, and the manager very arrogant say she can’t do the price reduction and goes to the floor and tears off the stamps that were placed in the hallway and says that that should not have been there, that it was wrong. She didn’t apologize for her staff mistake she just was very rude to me. She goes and the cashier said to me I was right and offered me another manager because she knows it wasn’t my fault. Then the same manager come back with an attitude with the thickest on the hand saying to the kind cashier i told you we can’t reduce the money and then she say that the colors I chose didn’t match the barcode lol I was so in shock they put the tags in the wrong place and in the wrong color and I have to know each barcode of every single color pencil that was there, like what! I still in shock. Anyway I told her at this point just return my money back please and they told me that they cannot return my money to the card, which I was stunned since the purchase and everything had been the same day. I was so disappointed since they had made the mistake, not me. It wasn't until I filed my rights as a client that they had no choice but to return my money back on my card. But I'm so upset that they treated me so badly when it was their employee's fault and not mine . The manager not even once apologize for her staff mistakes, she just tried to throw away the evidence, hopefully I had already taken a photo. very sad that she does not have the appropriate professionalism to manage a store as important as this one.

Nov 05, 2024

Joshua spent no time asking me if I needed anything or if he could help! Such a good and kind worker! He then color matched me and also recommended a concealer! He made my day!!

Nov 05, 2024

Love this location, employees are always there to help. A special thanks to Rebecca for helping me find the products I needed for my anniversary, she was so sweet, and she took her time with me. I loved all the products I took home 🥰

Oct 05, 2024

Elise and Devyn were amazing in helping me find some new products! They found the perfect matching lip liner to a lipstick I had (even though they were from separate brands) and even checked in the back to ensure I was able to find what I needed. Very friendly to talk to and had exceptional customer service, even on a busy Saturday.

Oct 05, 2024

I had a return and Kate really helped me switch to the right one. I really appreciated it :) !!

Oct 05, 2024

Krystle was so helpful. I went in 15 minutes before closing and she answered all my questions and helped me with selections without worrying about the time I was taking up. All the ladies there were great.

Oct 05, 2024

Muy agradecidos con el extraordinario servicio que nos brindó Anthony De Jesús! Muy al pendiente de cada detalle para que pudiéramos realizar nuestras compras ! SUPER RECOMENDADO!

Oct 05, 2024

valeria got my perfect shade match in one try it was honestly really impressive ty girl hope they give u a raise