Ulta Beauty

Feb 03, 2025

Did an online pick up and 2 of my items were already opened! Smh.

Feb 02, 2025

My wife and daughters love this place

Jan 30, 2025

Everyone is very nice and Nichole did amazing job on my hair

Jan 23, 2025

I came looking for guidance on products to use for a black tie event. Carrie was so patient with me and helped me color match and gave me helpful advice. She made me feel so at ease and (to my surprise) more excited than overwhelmed about trying out my new make up.

Jan 06, 2025

Excellent service despite the store being crowded for the holidays. Tiffany helped my 12-year-old pick the right makeup and color match perfectly. She was super patient, professional, and engaging. Will definitely come back to the store.

Jan 06, 2025

Good selection

Dec 06, 2024

For a person with curly hair. I would not recommend going to Ulta for a curl treatment, haircut, nothing that has to do with hair. I didn’t get the cut I wanted . I was also told that they would gradually cut my hair because I was nervous about the cut from the beginning I hadn’t cut my hair in years and it was my first time doing a curl treatment and I expressed that to my stylist so we agreed on gradually cutting it and they went ahead and chopped about 6-8 inch of my hair off from the first cut . I asked for volume , and round shape and I didn’t get that either . When I mentioned that i wanted it to be more round and that it didn’t have volume I was told that I would have to pay for another haircut. So now my hair is extremely short and flat . The worst experience I have ever felt . My hair is my whole personality. I wanted to cry when I walked out of that store. Almost 100 dollars for the most horrible haircut i have ever gotten . Definitely should have listen to my gut when I came to this one . To top it off I was told that the stylist specialized in curly hair . HIGHLY do recommend.

Dec 06, 2024

I had a great experience with Kyle. She is very knowledgeable and professional. I can’t speak for everyone else there.

Dec 06, 2024

I had an amazing experience with Cynthia at Ulta Beauty’s Benefit Brow Bar! She did an incredible job waxing my face and shaping my brows to perfection. Her attention to detail, gentle touch, and professionalism made the entire process comfortable and enjoyable. I highly recommend Cynthia for anyone looking for expert brow and facial waxing services. I’ll definitely be back!

Nov 06, 2024

"I ordered a perfume online, which indicated it would be ready in two hours. This is the first time I order something for same day pick up. When I arrived at the store 2 1/2 hours later The employe informed me that the order was not ready. I asked if they could cancel my order that way I could just grab and buy the perfume there . She said they couldn’t do it , that I had to do it on the app and just five minutes after I left I received a notification that my order was ready however by that time I was already home. My whole issue is why did she not take the time to go to the back to check the status of my order, or just grabbed the cologne and check me out .

Nov 06, 2024

I got my hair done by Nicole and she is amazing!! Only person I trust with my hair She’s super sweet and did exactly what I asked for

Oct 06, 2024

Went in a couple of days ago for the first time because I needed help covering facial sunburn for pictures, but I didn't want a full face of make-up. Amanda knew exactly what I needed and even went above and beyond to recommend other products to help my skin. My face/skin has never been so clear and soft. Amanda made me feel comfortable and very pleased.

Sep 06, 2024

I have always loved this location and have been going to it for YEARS now. But recently, the customer service is just not...there? A family member went in with some friends the other day and I was told one of the employees walked up to them and said "can y'all even afford anything here?". That is seriously disrespectful. I am very angered by this. The other time, I went in later in the day and was asking about perfume. I then just stood there for another 30 mins after the woman I was talking to turned around and walked away (I really wanted to purchase a travel size perfume!). I just quietly left. I highly recommend that this location get some sort of audit, because I have heard much of the same claims from friends, family, coworkers, etc., who attend this location. I overheard one of the managers once being extremely disrespectful to her employee(s) which is in no way how you should be handling your store. I know it can be overwhelming and stressful as a manager, trust me, I do. But there needs to be some level or professionalism. Just really saddened, but there are plenty of wonderful employees here, like a different woman who helped me with perfumes today, she was super kind, optimistic, helped me find the scent profile I was looking for and even showed me several perfumes in that category! Ulta for me has always been a place to go where I can get affordable and diverse products with friendly service, just want to see some better treatment of employees and some customers at this location.

Sep 06, 2024

There is a WONDERFUL staff member that helped me today, her name was Kat. Kat with a ‘K’. From her warm welcome and concern for my sweat from the weather, to her ability to hand pick specific products that cater to my needs. I probably was asking for too much help but she never hesitated to assist me with a smile! She also made our interactions feel very personable, by making a joke or using a trendy reference to break any tension or anxiety I had about asking for help. Not to mention the absolute beauty and creative style she had, just a cherry on top! I’m sure everyone there was very nice, but Kat stood out to me the most!

Aug 06, 2024

Julielee L literally the best customer service & hair appointment I ever had . I walked out of my hair appointment feeling so happy ! She understood the assignment . Did not disappoint at all !!!

Aug 06, 2024

The salon was awesome. Best hair treatment and cut in a long long time. Will be back for highlights

Jul 06, 2024

I called 3 times and they put me on hold three times and never even picked up the phone. After 30 minutes I just hung up. Didn’t even get to speak to anyone about anything.

Jun 06, 2024

Brittany always does an awesome job waxing my eyebrows and she is so friendly and personable

Jun 06, 2024

Do NOT Apply for Credit at Ulta! *warning* deceptive practice The cashier told my daughter if she applied for a credit card she would get 20%off her purchase today. So she applied, was not approved due to lack of credit and was informed she was not getting 20%off ! I left red faced and she left sad.. This is very deceptive practice!

Jun 06, 2024

Well stocked! The employees helped me color match my foundation and concealer and did a perfect job! They were so sweet and clearly knew what they were doing. I always have an awesome experience here.

May 06, 2024

Cynthia is my favorite! She’s always happy to help and super nice.

May 06, 2024

If you’re returning something you purchased online make sure that they enter in your order number and keep your return receipts! Every time I make a return at this store it’s such a headache because they end up returning the wrong amount for a different order because they’re too lazy to enter the order # and just scan and return the first amount it allows them. There needs to be some serious training on the associates on processing returns!

May 06, 2024

Love my Ulta store at Dove Creek! I can always count on my beauty faves to be in stock. Shop online and pick up in store is super fast and convenient. I get my eyebrows done by Brittany at the Benefit Brow Bar monthly. She's the best. I've even had my ears pierced there. Most recently, they were most accommodating by honoring an online only promotion in store. I didn't even have to ask. I merely mentioned it, and they offered to honor it. Super friendly, helpful staff, and I've had the pleasure to interact with all levels of staff. Thank you all for always providing a wonderful shopping experience!

May 06, 2024

My daughter and I had a very pleasant experience at Ulta-Dove Creek especially services provided by Kris. She was very understanding, helpful and gave excellent customer service. Because of her services I will visit the store again. Blessings!

Mar 06, 2024

Michelle at benefit is RUDE! When asked if she works here because I could only see her head she shook her head NO at me, when I went around and saw her name tag I said “excuse me ma’am” she walked away and ignored me.

Mar 06, 2024

This review would have been a lot lower if it wasn’t for Madelin’s help. My mom was looking for a specific Bare Mineral’s eyeshadow palette for months. Today we went in and asked for 2 employees to check if they had the eyeshadow stocked in the back. 1 employee went to the back and took a while to come back and told us it wasn’t in stock. The other employee didn’t bother to check and just told us that whatever is on the floor is what they have. It seems like the employees are pushing for customers to stop coming in and just start buying products online. Luckily, we had Madelin help us at the register and she told us that she could see there was one eyeshadow palette in stock on her phone. She was super sweet and I’m glad she was able to help us!!

Feb 06, 2024

The girls here are genuinely friendly and very helpful. I have really bad social anxiety and don't get out alot. They made me feel very welcome, listened to what I was needing, and not overly pushy to make sales. Thanks ladies!!!

Feb 06, 2024

The worst customer service experience I've come across. Asked for help finding the Tarte concealer and needed help to match my tone. Instead the employee started stocking out all the missing samples yesterday and went on about her day. Next I stood in line with 12 customers and noticed 1 cashier taking orders while 3 of them were chatting up a storm behind the registers. Then one of them proceeds to pick up an outside call and help answer questions. This was 2 weeks in a row btw. Do better Ulta!