Upper West Spa

Feb 05, 2025

I can't say enough good things about this place! I started laser hair removal at Upper West Spa last year because my friend recommended them and now I don’t have to touch a razor anymore. Every facial I’ve had here has left my skin feeling refreshed and healthier than ever. The estheticians—I've tried a few—are incredibly knowledgeable and experienced, customizing each treatment to my skin needs. I just had my first massage here this weekend after finishing a package at a different spa, and it was amazing! My therapist had a magic touch, working out all my tension. I felt like a brand-new person! It feels like everybody cares and employees are proud of their skills. Upper West Spa is my go-to place for selfcare!

Feb 05, 2025

I couldn't be happier with the massage and hydrafacial  I received at Upper West Spa yesterday! From start to finish, everything was perfect. The facial left my skin feeling smooth, hydrated, and glowing, possibly the best facials I’ve ever had and I am a Hydrafacial junkie. I get them everywhere. The esthetician Joana was very knowledgeable and customized the treatment to exactly what my skin needed. Extractions were painless, dermaplaning flawless plus she gave me excellent advice about my skin. The massage was just as incredible. The therapist was highly skilled, targeting all my tension areas while making sure I was comfortable the entire time. I walked out feeling refreshed and completely stress-free. My lower back feels much better today. I will be back!

Jan 30, 2025

Brilliant, effective, personable service. :-)

Jan 23, 2025

My mother in law recommended me that place and gifted me facial. I was lucky to be scheduled with Ewelina. She was very nice, helpful and professional. She helped me pick the perfect treatment for my skin ! I loved it and will definitely come back.

Jan 23, 2025

The entire experience with Joanna was incredibly rejuvenating and left my skin glowing and hydrated! I would highly recommend Joanna for anyone looking for a truly indulgent and effective skin care treatment!

Jan 16, 2025

Courteous staff- Marcia did an awesome job on my nails!!

Jan 16, 2025

Courteous staff- Marcia did an awesome job on my nails!!

Jan 09, 2025

I am a repeat client. I get the Glo2 facial and other treatments which leave me feeling relaxed and pampered. I highly recommend this spa if you want to feel both rejuvenated and relaxed.

Jan 06, 2025

Absolutely wonderful experience. Magdalena is a wonderful massage therapist.

Jan 06, 2025

I love Upper West Spa. Great hours and the staff are knowledgeable and friendly. Overall great service.

Jan 06, 2025

Incredible experience. Staff was so kind and my massage with Olga was incredible. Clean and comfortable facility and reasonably priced. I can’t wait to go back!

Dec 06, 2024

Clean and GREAT massage Not a hang out after massage place but excellent treatment and friendly people

Dec 06, 2024

Had my first facial here and was 100% satisfied. My aesthetician was professional, the environment very clean, and all my options were clearly explained to me. I didn’t feel pressure to purchase more services than I needed, and my skin looks amazing. I will definitely be back!

Dec 06, 2024

My masseuse was kind and professional, actively checked in with me throughout the massage to make sure I wasn’t cold and the pressure was adequate. And the atmosphere was clean and relaxing as well.

Dec 06, 2024

Myra was sweet, soft-spoken and kind. Her hands were gentle and she was attentive to my needs. Highly recommended.

Nov 06, 2024

Always professional, clean & consistently excellent. Tina is my favorite, but always satisfied with staff & warm, friendly & caring service. Love this place!!!

Nov 06, 2024

Maureen is absolutely amazing but front staff was so loud during multiple appointments I’ve had. I finally brought it up and said one piece of constructive feedback is that the noise really penetrates. Was met with zero care or remorse. Your money is better spent elsewhere where customer experience and feedback is valued.

Oct 05, 2024

Amazing massage with Megan, probably the best massage I've ever had. Facility was clean and staff was kind. Also felt very cared for when I got out of massage, there was water waiting for me and my massage therapist gave me some feedback and stretching tips. 10/10, will def return.

Oct 05, 2024

I just the best facial ever. Evelina in particular was fantastic.

Sep 05, 2024

I had the pleasure of getting a Japanese manicure and pedicure done by Marcia, and she was absolutely excellent. She paid meticulous attention to detail, ensuring that every step was perfect. Marcia was not only skilled but also incredibly gentle and patient, making the whole experience relaxing and enjoyable. My nails have never looked better—smooth, glossy, and flawlessly shaped. I highly recommend Marcia for anyone looking for top-notch nail care! Will definitely be coming back 🤍!

Sep 05, 2024

I tried Upper West Spa as a treat for my birthday and definitely plan to go back. The massage was excellent as was the facial. The spa is pristine, the staff is friendly and professional and it is conveniently located. There are no showers, lockers or lounge areas, but maybe they will expand (again) and add those amenities! Highly recommend as a recurring indulgence!

Sep 05, 2024

Upper West Spa is a very special place. I absolutely cherish everyone there!!!!!!!!!! The place is immaculate, the service is top notch, and every woman there is an absolute EXPERT. 100% recommend.

Aug 05, 2024

Caroline gave me the best facial I have ever had! My skin is fresh, clean, and glowing. She gave excellent recommendations for my concerns, and products to add to my daily routine. I am so happy with my experience, and cannot wait to have another facial with Caroline again!

Aug 05, 2024

Marta at Upper West Spa is absolutely amazing! I started seeing her monthly the year before my wedding and she completely transformed my skin. She picked out the best treatments for me to try each month leading up to the wedding and guided me to the perfect skincare routine. My skin has never looked better and I am getting asked what I’m doing often by friends and family! Couldn’t recommend Marta any more to take care of your skin!

Aug 05, 2024

This salon is a 10/10 and I tell all of my family and friends about it. The great service starts from the moment you walk in because the receptionists are always pleasant and welcoming. I also never have to worry about which facialist I book, even if I'm booked with someone new, because they are always super nice and do thorough job. If you’re looking for a new spot to get regular facials, I couldn’t recommend this place more! It’s definitely worth the price.

Jul 05, 2024

Maureen is absolutely wonderful. I can’t say enough good things!

Jun 05, 2024

5 star review because the facial and treatments I received from Marta improved the look of my skin significantly. She made recommendations for me to follow when I am home. And we discussed future treatments that would further improve the health and appearance of my skin.

Jun 05, 2024

The massage was excellent and I love everyone at the Upper West Spa - the service is always top notch. It's a very relaxing environment. Was so appreciative that you fit me in. My Dad passed away last week and my body was so tired and sore and needed some TLC ❤️

May 05, 2024

I have been coming to this group of estheticians for over 30 years. The most unlikely people will suddenly compliment me on my skin at moments when we are not talking about age or skin or beauty at all. Joanna and her team are up to date on the latest procedures working very carefully and with the best results consistently. They decide from their own experience which new things should be added to what they offer and which are not worthwhile. It feels so good to literally be in the hands of skin experts who I trust completely.

Apr 05, 2024

The absolute best facials, hands down, period.

Apr 05, 2024

YOU are simply the BEST!!! Thank you for your commitment to providing the most wonderful spa experience including everything from full service treatments that heal and beautify us to a calm and peaceful environment that keeps us relaxed as well as looking and feeling OUR BEST.

Mar 06, 2024

I came here for the first time for a facial and had a great experience. My skin has been doing badly in NY and Marta helped calm my rosacea flair up. I felt comfortable, relaxed, and reassured the entire time. I would definitely return!

Mar 06, 2024

I love my facials with Joanna. She is the absolute best, very knowledgeable and super kind.

Mar 06, 2024

I’ve been here many times for massages. It’s a relaxing environment, with friendly and professional staff. All masseuses are skilled and listen to you about problem areas. Will continue going back!

Mar 06, 2024

Mariana was one of the best nail artists I've ever had. The preparation conversation before her meticulous work on my manicure was unlike anything I've experienced. We discussed why I was choosing gel polish, what my nail shape was like, nail growth, the positives of a dry manicure, and more. She was able to see video of the design I wanted, and was careful to get it perfect before moving on with the rest of my nails. Thanks to her expertise, suggestions, and skill, my gel manicure lastest the longest it ever has, and my nails managed to keep length after the gel was gone. Mariana was so enjoyable to talk with, and the front staff was very welcoming and kind. I felt the price was very fair as well.

Mar 06, 2024

Today, I had yet another fabulous facial appointment with Marta! I have been coming to the Upper West Spa (UWS) for several years, and even bring my 17 year old daughter for services with Marta. We had tried having my daughter get waxed at several different places, but until Marta, my daughter would never allow anyone BUT Marta to wax her! We both love Marta! I don't know what Freya G. is talking about in her review of Marta and the service she received by her, but Marta is the sweetest, most pleasant, most gentle and absolutely the most professional aesthetician! I cannot see or even imagine Marta EVER treating someone as Freya G. described. I really cannot believe anything in her review! I would never, ever hesitate asking for Marta, and would ALWAYS recommend her! And if my 17 year old would only allow Marta to perform waxing and facial services on her, that should tell you something! Marta is the BEST! As far as Freya G. bringing her dog to the UWS...I never saw or heard of anyone being allowed to have a dog in a spa! A spa and/or nail salon is supposed to be two of the most tranquil places, that even a service dog would not be needed at. If you are someone in need of having a service dog in one of those establishments, then perhaps you should have those services done in your own home. It's not appropriate to bring a dog to a spa or nail salon, just like it's not appropriate to bring a dog into a supermarket or food establishment, where the atmosphere for everyone is to be clean and sanitary! Bottom line...dogs are simply not appropriate in these settings!

Feb 06, 2024

I am a regular customer for over a year and come regularly for a facial and massage. I am super happy with the quality of services Upper West SPA gives. They have professional, experienced and attentive staff as well as offer good skin care products.

Feb 06, 2024

Upper west spa is such a special secret hidden gem that I was hesitant to write this review….(I believe the kids call this “gatekeeping”) It is by far the best of the best. Facials, laser, nails, every treatment is incredible and Joanna ( the owner ) is a master esthetician. She deserves the hype. They are perfectionists; proving quality and integrity are not a lost art. Upper west Spa is the best.