Water's Edge Resort & Spa

Feb 03, 2025

We had a winter stay at Water's Edge, the first weekend of February 2025, and thoroughly enjoyed many things about it! We loved sitting by the fireplace in the lobby for the warmth and coziness. The Saturday night acoustic music was a nice touch to add to the bar area. The Sunday morning brunch was absolutely delicious. The beach area on the property was a great spot to watch the sunset. The staff at the front desk even gave us a toothbrush packet when we realized we forgot ours. We'll certainly return!

Feb 02, 2025

If you want a congenial experience, great views, and the best pizza in Westbrook I've got to keep going back

Jan 29, 2025

Buffet and scenery amazing..staff were great

Jan 29, 2025

Very nice venue to celebrate your big day 🕺🙌🔊

Jan 22, 2025

Love this place . Park your car and you Don’t have to drive until you’re on your way back home ! Comedy show to the left , tribute show to the right , and live music in the middle ! Really good atmosphere.

Jan 15, 2025

Has to be one of the worse hotel experiences I ever had the rooms are small not worth the money at all and they charge more then double the price on a room smaller then you would get at a holiday in the whole 3rd floor smelt like a camp fire smell and as soon as I got into bed I got hives all over and had to go to the er. the staff was nice though but BEWARE this place in NOT worth it at all just go to foxwood

Jan 15, 2025

I went for the spa experience and the spa was amazing as well as service , the restaurant/bar on the first floor the service was disgustingly horrible , very rude waiters and bartenders , no one attended to us as they should in a restaurant setting. Threw the check at us and ignored us .

Jan 15, 2025

went here for a friend's wedding. it was a seriously beautiful place. unapologetically pricey bar

Jan 05, 2025

Brunch buffet was filled with amazing delights. Was cramped and understaffed which made it difficult to navigate and appreciate. Great place for a date. Nice views and estate.

Jan 05, 2025

It's amazing.😍

Jan 05, 2025

New Year’s Eve dinner and dance. Your $250 ticket came with open bar, cocktail hour with hors d’oeuvres. The Lemixx band was phenomenal. However, the four course meal was less than desirable with an even less appealing selection of Entrées. The Smoked chicken was flavorless in my opinion and definitely not worth the $250 ticket price.

Jan 05, 2025

There was no room service, except once a week when they just provide new towels.

Jan 05, 2025

Worst customer service. I attended the New Years Eve event. First they could not use my card over the phone. I tried twice. They had all the right information. They said just do it when you arrive at the event. When I arrived I was put in queue for check-in, like I was staying over night in a room. I was just paying $494 for two people for a New Years Eve party. When I complained the desk person TRACY scolded me, said it was my fault. She was training someone so I was missing the party as I waited for her to wait on everyone. It took twice as long with the training on the job. The customer service is a joke. Never again will I give the Water's Edge another dime of my business. The best thing about 2025 so far is I never have to see that desk person again. At $500 for 2 tickets you expect better treatment. It's a joke.

Dec 05, 2024

Highly overrated. Time share units have been neglected. Not a good choice for those with mobility challenges as everything is a walk up or down hill and you can't park near your unit. You can call for a bellhop with a golf cart to pick you up but the beach would remain off limits to you. Restaurants were below average for food. Don't even bother with the happy hour apps. They are awful. Walkways are not well lit at night. While we were walking up to the main building one night we were passed by a woman in a hurry. She says she had to use the rest room in the main building because her toilet was backing up and they hadn't come to fix it.

Dec 05, 2024

Beautiful, beautiful, immaculate facilities. Exceptional food, beautiful views, but the hospitality was lacking. For the cost, they must up their game in this department. I and my party of a few dozen had the same general consensus, found the staff to be less than welcoming. Always very harried and short, and unaccomodating. They make you feel like you're out of place. Nobody was ever rude (except the valet) I just get the feeling like there is someone very harsh in charge and gives all the staff anxiety. That is kind of the whole vibe. With the exception of the Spa, the staff at the desk, the practicioners, everything was extraordinary. When I arrived the man at the valet, just anxiously asked us Questions about our reservations, didn't offer a cart or help unload our stuff, making me feel anxious and out of place, I finally went in to grab a cart, and he literally fought with me over it, he wouldn't give it to me, like tug of war. I didn’t understand what the expectation was, I'd say that was the theme of the whole place. The room was standard mid grade hotel room, nice clean room, plush carpeting, the bedding was nice, but the mattresses and pillows were terrible. The pillows are all double thick, and the bed was about 8 inches higher at the bottom than in the middle, like being swallowed by a bowl of marshmallows or sleeping in a hammock, they have never turned a mattress in its existence. Neither of us actually fell asleep. They added a pillow top to try to make them more comfortable, but the mattress must be as old as the floor boards. (Not really the resorts fault but also endless screaming children in the hallway from 7a on) All in all, the value of the room and service was low, the outside facilities and small beach from brings the value it was lovely. I would say, it was not worth a 1 night stay but if you made it at least 2 or 3, as they rushed us out, so I would say you must make it 2 or more. Late Checkout - I had an 11a check out and a 10:30 spa appt. Considering it was off season, and nobody was checking in after us you would think a late checkout would have been possible, they said no (twice). At the spa, the woman next to me had the same issue, she was going to cancel her facial, so they gave her a 1p check out. Really ruined morning.

Dec 05, 2024

I'm spending the week here, and other than noisy footsteps from the suite above me I love this place

Dec 05, 2024

Positive: Water views on property Negative: A lot of stairs

Dec 05, 2024

Stayed in one of the villas recently and it was absolutely beautiful. The room was comfortable with a great balcony view of the pool and ocean. The outdoor pool was great but can get crowded during peak times and being right next to the ocean is a huge plus. There is an indoor pool as well but we didn’t visit that during our stay. The grounds themselves are immaculate and a sight to see. We tried the Sunday brunch and while it is a little pricey it’s one of the best brunch buffets I’ve seen from carving stations, to crepe and omelets made fresh as well. The service was very friendly as well. The only thing keeping this from a 5-star review is the WiFi available. The service is abysmal and completely unreliable to use. For a facility like this, with such high standards across the board, the WiFi should be upgraded in a major way. Beyond that, we will be back on a yearly visit.

Dec 05, 2024

Surprisingly wonderful! I spent a week here. 1. The resort has the ideal location to the water❤️. I walked out every morning to enjoy the coast. 2. The first thing I noticed and most appreciated was how clean my room was. It was a relief to walk in and have my expectations exceeded. 3. It is a Beautiful property. The landscaping is well maintained, and I enjoyed walking around and admiring the mixed landscaping on the property. You can tell the gardeners take pride in their work. 4. The valet and attendants were top-notch. They were So helpful and attentive. Room service was always fast. It was a mixed bag on who answered the phone at the desk. Sometimes I would get a cheerful girl, and sometimes, I would get a woman who seemed like she was having a bad day. 🤷‍♀️but i still rated service a 5 because the gentlemen (young and seasoned )who helped me with bags and food were apparently aiming to please. While were here we went hiking in New Haven, visited the Mystomic Aquarium, and relaxed.

Dec 05, 2024

The staff are some of the rudest people on the face of this earth. Have had issues on more than one occasion Edit: not all staff but sometimes all it takes is one.

Dec 05, 2024

This is my second time here in a year and we really enjoyed it again this year. It is beautiful, conveniently located and well run

Dec 05, 2024

Went for Thanksgiving buffet.

Nov 05, 2024

Absolutely breathtaking

Nov 05, 2024

Gorgeous place for a lunch. Prices are reasonable, and views are stunning

Nov 05, 2024

Service was great everyone is super friendly. The room was clean not the best location we were facing the parking lot and woke up to the sound of a leaf blower @ 7:30 am also the towels are a bit scratchy for such a high end resort. Overall it was a pleasant visit. For the price it could be a bit nicer.

Nov 05, 2024

We went to Water’s Edge for lunch. The location and water views are lovely. The restaurant and hotel are elegant. Food was delicious and beautifully served. I highly recommend it.