Woodhouse Spa - Orlando

Feb 04, 2025

Enjoyed a facial and massage today , it was absolutely fantastic, the staff was wonderful from start to finish, will definitely go back best massage I have ever had 👍🏼👍🏼

Jan 29, 2025

I had a bad experience coming here yesterday, the facial technician who did my facial made my skin red and swollen. They cost me 160$ and terrible service.

Jan 22, 2025

It has been over a year since Woodhouse Spa stopped offering manicure/pedicure treatment, yet they still advertise these services on their website.

Jan 05, 2025

Absolutely HORRIBLE experience. Would never recommend this spa. Booked multiple high dollar services for two of us over a week in advance and submitted the intake forms promptly. We got to our appointment, they had us change into robes and sit in the waiting area. An employee called my friend to come speak to the manager. The manager wasn't even there. She was on the phone! The manager proceeded to tell my friend that due to condition she put on her intake form, they would not be able to do any services for her that day. Now this manager had the intake form and all of the information for over a week, and she didn't contact her until she was IN THE SPA waiting on services to tell her she couldn't have any services? She didn't even apologize for the inconvenience. We were there from out of town and planned our whole visit around this extensive spa appointment. The staff had nothing to say either. Literally. It was embarrassing for both of us and nobody seemed to care. We got dressed and left.

Jan 05, 2025

Angel is top tier and is always so professional and knowledgeable. His technique is insanely good and he checks in often to make sure the massage is going well. I will keep coming to Woodhouse Spa as long as Angel is there! Amazing service!

Jan 05, 2025

I have been a huge supporter of woodhouse spas. They are the perfect way to treat myself and friends to a little pampering. However, the Orlando location is not the woodhouse spa that other locations are. The location is horrible. It’s in an office building on the 2nd floor. The rooms are office suites not little oasis of relaxation. The locker room did not have a shower, restroom or sink in there. The lockers did not lock. The women’s locker room was right next to the Mens locker room without any signage. The lobby was dark and when I asked for water I was given a small bottle water. The massage therapist was great. I wish he would go to a better location and I would follow him. I can’t believe that I dropped almost $1k for a girls day for something I could have gotten at a mall spa.

Oct 05, 2024

Chantel was the absolute best, and super sweet throughout the entire appointment. I wish I could give Woodhouse Spa Orlando 5 stars for her service alone, however the front desk staff/manager ruined mine and my mother’s experience. This person was rude and unprofessional from before the appointment even started. She even interrupted my facial appointment with Chantel to rush her and ask what was taking so long, which I felt was extremely rude and inconsiderate. I would 1000% recommend Chantel to anyone looking for a great experience, but I unfortunately will not be able to recommend Woodhouse Spa Orlando to any other friends or family due to the front desk/management staff. Very disappointing considering my mother and I have had excellent experiences at other Woodhouse Spas in other states. I guess we will have to go to St Pete’s location from now on.

Oct 05, 2024

I really enjoyed the services that I received, but I cannot help but be horribly frustrated that there were no showers or amenities for the price. I had plans after my appointment and had no place to shower and get dressed and I was 1.5 hours from home. The location also looks nothing like the photos. Apparently they are in a “temporary” location? I do wish I read the reviews first, but I really loved the massage therapist and esthetician that I worked with. Really mixed feelings about this experience. I wouldn’t go back.

Oct 05, 2024

I really liked this place in its old location, but they've been in a "temporary location" in an office space for ages. It's not the spa experience I'm after. I have a gift card I've been wanting to use, but I'm not wasting it on a location where I would not getting the full experience since the prices aren't adjusted to be in keeping with what you're receiving. They keep pushing the date for the new location out further and further. Last time I called, I was told by "late summer", so I waited. Called to check again today and was told, "hopefully by the end of the year".

Oct 05, 2024

The service was great and the staff was helpful but the facility left a whole lot to be desired. The photos here are obviously for a different location. Their idea of ambiance is dimming the lights. I’ve been to other locations and they were beautiful and comfortable, it really added to the experience. In fact, part of my excitement going today was anticipating relaxing in the space, which is why I got there early. After waiting so long to use my gift card it was really a let down.

Sep 05, 2024

Chris hit all the spots for my massage. And Destiny’s hair is as amazing as she left my skin.

Sep 05, 2024

Friendly and welcoming receptionist/ thoroughly explained their menu of massages, facials and aesthetic services. i was intrigued and what began as a 50 minute massage became an 80 minute massage as the masseuse ( a male) was attentive to areas requiring deep pressure versus those that required medium pressure; he was very effective and accommodating to increase the treatment time as it was end of day….will definitely return for another one of his massages and plan to try a facial by the end of September !

Sep 05, 2024

Omg!!! What a great experience. Staff was professional not pushy and very catering.

Aug 05, 2024

Thank goodness I read the reviews before booking!! I have been to a Woodhouse day spa in Salt Lake City, best experience ever! So, I was upper excited when I saw this one was in Orlando! Then I read the reviews :/ definitely not even trying and sorry to the lady’s with the bad experiences! Especially on Mothers Day!

Jul 05, 2024

Highly recommend.... I'm here in Florida from Houston. The entire spa far exceeded my expectations... so friendly & professional & warm. My massage therapist was amazing... he communicated well & pressure was perfect... he focused on the areas I asked him to & got all the kinks out. This is not just a lush, bougie spa but a wonderful experience with a quality massage. I told my therapist I wanted to clone him & fly him back to Houston. He was Venezuelan.

Jul 05, 2024

Pregnant women beware, I wish I had read the reviews before coming here again. There are almost zero amenities at this temporary location. To top it off, I am 33 weeks pregnant, which I made the spa aware of before my facial and prenatal massage. It is very difficult for many women in their 3rd trimester to lay on their back. For my facial, I was escorted to a room that was only capable of raising the head of the bed about 2 inches. Even spas that do not have adjustable beds are able to offer a wedge or other type of accommodation. I laid down for my service but became light headed after a few minutes and had to turn to my side. This prevented me from being able to receive part of my service, such as the steam, neck and arm parts of the treatment. I was very uncomfortable throughout the treatment. This spa is very ill-equipped to handle pregnant women. Even my prenatal massage was uncomfortable because of the very thin bed. The manager was kind enough to call and offer another facial at a later time.

Jul 05, 2024

Wish there was less than 1 star. Literally no amenities. They should not be called a "spa"

Jun 05, 2024

Best massage I’ve ever received. Chris was phenomenal. So relaxed and at peace.

Jun 05, 2024

I gave three stars because the location was not the greatest. The spa is on the second floor and somewhat hard to find. The space they are occupying is small and lacks the ambience I was expecting. The chair in the lobby (the only chair) is worn to the point the cushion was flattened from overuse. My wife received a facial while visiting. She was very happy with the services and her experience. The staff was friendly, attentive, polite, and professional. I surprised my wife with this experience while visiting area. I think based on their website and my conversation with the person setting the appointment along with the prices I expected more. By expecting more I mean easier to access, better managed facilities, and definitely more seating in the lobby area. I would recommend Woodhouse Spa to others as the services and our experience was overall good.

Jun 05, 2024

I took my mom here for a relaxing Mother’s Day and had the best massage I’ve ever had (shout out to my therapist Chris!). We have been to the original Woodhouse location several times and after reading some reviews about the temporary location (the bigger, more modern woodhouse is coming this summer, they said), I was a bit apprehensive… The service was still incredible, with plush robes, drinks and snacks, and relaxing atmosphere. There is a sauna in the lady’s changing room for women who are so inclined. The only thing missing were showers, however I greatly look forward to the brand new Woodhouse! My mom and I both had a great experience and I’m eager to get another massage here again soon!

Jun 05, 2024

I was 5 minutes late to the appointment because they changed locations and there isn’t very much signage outside indicating where they are located. After circling the parking lot multiple times, I finally called and was told they are on the second level about Ruth Chris. I walked in and was told numerous time “because you were late…”. Completely unnecessary. My facial was great, I liked the girl. She also reiterated twice about being late. Again, just 5 minutes late due to their lack of signage to find the place. Massage was not great, I had a better one done at Massage Envy. She didn’t even touch my neck, shoulders or lower back. Only did some work on some knots in my upper back, and gave a light touch massage to arms and legs which were useless. I came here years ago when my husband proposed and had an amazing experience. Now, I would not go back. I could have gotten the same service (probably better) at Massage Envy or Hand and Stone. It was NOT worth the money. They brag about quality, but with my experience, the quality was lacking!

Jun 05, 2024

I was pretty disappointed with my experience here and the lack of disclosure as well. Today is Mother’s Day and I brought my mom and I for a “spa” experience. I book two facials. Mine was $325 (hydro facial) and my mother’s was $250 (lift and firming). After tax it came out to close to $600 and because I prepaid, they asked me for a 20% gratuity, so my total was $660. I was willing to spend so much, because I wanted to really have a relaxing and nice experience with my mom. I have been to a Woodhouse spa at a different location and it was really nice and matched our expectations, so I was only looking forward to the same here. When I booked it, the lady on the phone knew what I was looking for and should have allowed me to be informed that this was not going to be the same ambiance as an actual spa. First, it was a small office building. With a dark room full of mismatched old couches. They told me there would be drinks and things we can snack on, and all there was, was a very small basket of packets of nuts and nature bars. The drink was served in a small plastic cup. The “change” room, was just a small locker room with cardboard boxes, they had from deliveries and a chair. We booked 80 mins, and the first 15 was spent as a conversation and they didn’t compensate it, by spending an extra 15 at the end. I was trying to make the most out of it, by sitting in the back room to try to lounge, but my mom was never told, even though I asked the person who serviced me to let her know once she came out to meet me there, so she waited 20 mins for me at the front and only knew I was out because I texted her. Once I was done, I was informed that there were extra services my mom was given. My mom told me that there was no disclosure for an additional price for any service, nor was there even a question for her to add it on, the lady just told her she was going to do it. Fortunately they let us go without paying for these extra services. The only decent thing was the facial itself.

Jun 05, 2024

Please read before booking! I recently visited the Woodhouse Spa (March, 2024) for massage services for two people and was greatly disappointed. To further explain, the Woodhouse Spa has been temporarily located and this was not communicated to me during my booking. It was quite disappointing to arrive at the location with a total different ambience (arrival to departure) than previous. I made it known to the receptionist that I was unaware of the change of location. Her explanation was that they outgrew the past location and should be in the new location within a few months. The lack of transparency was a total turnoff, as deceptive. In addition, I paid for an add on service of hot stones, but did not receive hot stone treatment. Hot towels were placed on specific areas of my back, which l assumed was part of the massage. When I called to question why I was charged for hot stone treatment, I was told that I did get hot stone treatment. I know what hot stones feel like...get them all the time with my pedicures. The receptionist was very cold and nonchalant as to my concerns. Needless to say, my overall experience was less than mediocre. My total charge for two 50-minute massages (including mine and my friend) was over $350. This included the 20% gratuity. My recommendation - run, run, run..! If you want a luxurious spa experience, Woodhouse Spa is definitely not what it boasts! I will say the past experience I had with them a few years ago was Stellar and they have definitely gone down.

Jun 05, 2024

The massage was fantastic as they always have been here. The customer service was wonderful. Very friendly. They are currently in a temporary location which they do not specify on the website or reservation. The temporary location is above a restaurant, so the entire time I was having my massage, I was smelling the grills downstairs. There is no changing rooms, so you are to change in your massage room. The staging area is dingy and the back of an office building, so it's stale and boring and there are no dimming lights in the rooms aand they are lit with a salt block and small lamp. The only bathroom is one stall next to the front entrance. There is no sauna or showers or lockers for your things. Very disappointing, and I would've canceled my reservation had I known the spa was in a temporary location office building. Supposedly, the remodel will be complete sometime late summer, but because Woodhouse hid the fact that they are in a temporary location, even when the remodel is open, I will not return. There are plenty of other spas in the Orlando area that I can get a $200 massage.

May 05, 2024

0 stars for the deplorable facilities and non existent ambiance. Their temporary location is gross. Dirty drink cups laying around and the changing “room” is a closet with a curtain. No privacy! The therapy rooms are like offices where you can hear everyone talking! Not relaxing in the slightest. To make matters worse, I wasn’t even told that this location didn’t have all of their standard amenities due to it being temporary. Talk about being lied to! 5 stars for Chantel who gave me the best facial ever. She went the extra mile to make sure my experience went from negative after my god awful massage to positive. Getting a facial or new one? Chantel is the best and will not disappoint!

May 05, 2024

I absolutely love coming to the Woodhouse spa. I’ve been coming here for 7 years and every time I receive exceptional service and the best massage. My massage therapist, Chris was incredible, great customer service and had the best techniques. I will definitely being coming back and requesting him. I love this place!

May 05, 2024

The massage therapist Angel was amazing! Best massage ever! I was late coming in from out of town and the front desk was very accommodating. Giving 3 stars because the place was super hard to find (no signs) and it is not as “luxurious” as the other Woodhouse locations (as described by other reviewers).

Apr 05, 2024

Outstanding services!!! I recommend

Apr 05, 2024

Yikes. Trying to find this place was a nightmare. Upon arriving I realized the reviews were completely accurate. This hopefully is a temp location because if not it was horrendous. It’s in a strip mall, up in what seems to be an old office building. There’s no real locker room with changing rooms and bathrooms like a normal Woodhouse spa. The “relaxing room” is so rundown, old furniture, pillows thrown on chairs, with zero comfort. The area where you change is behind a curtain with a gross chair. The front desk area is messy and sloppy. For a day spa this is absolutely unacceptable even for a temp location. No reason I should be paying $180+ for just a massage in an office building with a frosted glass wall in the massage area. (I could see the outline of the person outside so I know they could see the outline of me) I felt on edge the entire massage! The front desk receptionist asked me how my massage was and then proceeded to say are you adding 20% tip? Didn’t tell me the total, and it’s rude to ask that. I always tip well above 20% anyways, so I thought that was weird to ask. If you have to ask you obviously know people aren’t tipping due to the run down office building “day spa” you’re offering. I’d like to be contacted by management as this is unacceptable, and nothing comparable to the Woodhouse spas where I’m from. The pictures couldn’t be any further from accurate lol.

Mar 05, 2024

I recently visited woodhouse spa hoping to replicate the luxurious experience I had enjoyed during my previous visit when they were at their original location. However, my recent experience left much to be desired. Upon arrival, I was surprised to discover that they had relocated to a temporary location, a fact that was not communicated to me prior to my appointment. This lack of transparency was disappointing, as I had expected the same level of service and ambiance that I had experienced at their previous location. While the service provided by the staff was still commendable, the overall atmosphere and amenities fell short of my expectations. Several amenities that I had enjoyed previously were either unavailable or not up to par. The lack of attention to detail and the diminished sense of luxury detracted from the overall experience. As someone who had previously been impressed by woodhouse spa, I had high hopes for my return visit. However, the reality fell short of my expectations. Moving forward, I hope that they will prioritize communication with their clients regarding any changes to their location or services, and strive to uphold the high standards that they are known for. But the massage was amazing!

Mar 05, 2024

Just bought a "Mom to be" package to my wife and I when she tried to book the services included, she was informed not all services are available. The due date is 5 weeks from today and she won't be able to use the service AND it is no refundable (none of those information were disclosed on the website). What I bought that should relax my wife, stressed both of us. Not reviewing the service itself but what I understand that is part of the service (it starts on when clients are looking for something until they leave the place with the service done). Very frustrating.

Feb 05, 2024

What a joke. I was never told it was in a temporary location in an office mall. The lady had to come find me, because the location looks so different than the picture. I booked here, because I went to the one in WPB and it was amazing. Like almost $300 for a facial at a rando office floor? The sauna doesn't even look like the pictures. I mean nothing is like it is in the photo. There was a utility box in the changing room. The restroom is out in the check out area. The soap smells like the hospital soap my facility uses. The dim lighting just looks like that section is not available. In fact they had to let me know I could sit in that section. The girl that gave the facial was nice, but you could hear the staff talking by the door the whole time. Someone said it's no better than Massage Envy and give that woman an award for being right on the money. I wished I would have looked at the reviews. Unfortunately, you can't trust some places to be upfront.